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Epic Support Analyst Jobs in Massachusetts (NOW HIRING)

3B Staffing LLC

Epic Analyst

Boston, MA · Remote

ASAP We are seeking a highly skilled and personable Epic Healthy Planet Analyst to support a growing portfolio of value-based care and population health initiatives. The ideal candidate will have ...

3B Staffing LLC

Epic Analyst

Boston, MA · Remote

ASAP We are seeking a highly skilled and personable Epic Healthy Planet Analyst to support a growing portfolio of value-based care and population health initiatives. The ideal candidate will have ...

ClinDCast LLC

Epic Resolute HB Analyst

Roslindale, MA · On-site

We are seeking an experienced Epic Resolute Hospital Billing (HB) Analyst to support and optimize Epic HB applications within a healthcare environment. The ideal candidate will be responsible for ...

ClinDCast LLC

Epic Resolute HB Analyst

Boston, MA · On-site

$80 - $100/hr

Job Summary We are seeking an experienced Epic Resolute Hospital Billing (HB) Analyst to support and optimize Epic HB applications within a healthcare environment. The ideal candidate will be ...

Boston Children's Hospital

SR IT EPIC ANALYST

Boston, MA · On-site

$90 - $120/hr

Independently manage Epic design, configuration, testing, implementation, optimization, and support ... Collaborate with operational and technical stakeholders to analyze workflows, identify root causes ...

3B Staffing LLC

EPIC Build Analyst

Boston, MA · Remote

Responsible for configuration, support, and ongoing optimization of Epic Identity/HIM as it relates to Data Integrity and the enterprise goal of one single patient Medical Record. * Represent the ...

New

3B Staffing LLC

EPIC Build Analyst

Boston, MA · Remote

Responsible for configuration, support, and ongoing optimization of Epic Identity/HIM as it relates to Data Integrity and the enterprise goal of one single patient Medical Record. * Represent the ...

New

Sentara

IT Specialty Analyst (Epic) - Remote

MA · Remote

Overview The IT Specialty Analyst - Epic Inpatient is responsible for the day-to-day support, optimization, and advancement of Epic Inpatient clinical applications . This role partners closely with ...

Boston Childrens Hospital

$78K - $125K/yr

Job Posting Description Position Summary Serves as a key resource supporting assigned Epic applications and end users. Works closely with operational teams to analyze business needs, troubleshoot ...

Deloitte

Epic ASAP Analyst

Boston, MA

Lead the implementation and ongoing support of Epic ASAP for a new urgent care facility in Everett, Washington, using established ASAP tools and workflows. * Analyze and replicate requirements ...

Boston Childrens Hospital

$99K - $158K/yr

... ongoing support of Epic applications and related operational processes. Works closely with ... analyze workflows, identify root causes of issues, recommend solutions, and implement system ...

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All JobsEpic Support Analyst JobsEpic Support Analyst Jobs in Massachusetts

Epic Support Analyst information

See Massachusetts salary details

$16

$34

$61

How much do epic support analyst jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for epic support analyst in Massachusetts is $34.27, according to ZipRecruiter salary data. Most workers in this role earn between $24.13 and $41.20 per hour, depending on experience, location, and employer.

What is an Epic Support Analyst?

An Epic Support Analyst is responsible for supporting, troubleshooting, and optimizing the Epic electronic health record (EHR) system. They assist end-users, resolve system issues, and ensure that the Epic application runs smoothly for healthcare providers. Their role involves system configuration, training users, and collaborating with IT and clinical teams to maintain workflow efficiency. Analysts may also participate in system upgrades, testing, and documentation to improve system performance. Certification in specific Epic modules is often required for this role.

What does an Epic Support Analyst do?

A typical day for an Epic Support Analyst involves monitoring and responding to support tickets related to Epic system issues, troubleshooting technical problems, and assisting end users such as clinicians and administrative staff. You will often collaborate with IT, clinical informatics, and project management teams to resolve incidents, support system updates, and participate in system optimization projects. Additionally, you may deliver user training, document solutions, and contribute to ongoing process improvements. The role is dynamic and fast-paced, with responsibilities that often shift based on daily system needs and end user feedback.

What are the key skills and qualifications needed to thrive as an Epic Support Analyst?

To thrive as an Epic Support Analyst, you need a solid understanding of healthcare workflows, experience with electronic health record (EHR) systems—especially Epic—and strong problem-solving abilities, often supported by a bachelor's degree and relevant Epic certifications. Familiarity with ticketing platforms, Epic modules (like EpicCare or Resolute), and proficiency with troubleshooting tools are typically required. Outstanding communication skills, patience, and a collaborative spirit help analysts work effectively with clinicians and IT teams. These skills and qualities are crucial for swiftly resolving complex technical issues and ensuring smooth hospital operations.

Can an Epic Support Analyst work from home?

Epic Support Analysts can often work remotely, especially if the employer offers telecommuting options. The role typically requires access to secure systems, strong communication skills, and familiarity with Epic software, which can be managed through remote access tools. However, some positions may require on-site presence for certain tasks or certifications.

How to get hired as an Epic Support Analyst?

To get hired as an Epic Support Analyst, candidates typically need a background in healthcare IT, experience with Epic software, and relevant certifications such as Epic certifications in specific modules. Strong troubleshooting skills, knowledge of electronic health records, and the ability to work in a fast-paced environment are also important. Employers often seek candidates with prior support or technical experience and good communication skills.

What are the most commonly searched types of Epic Support Analyst jobs in Massachusetts?

The most popular types of Epic Support Analyst jobs in Massachusetts are:

What are popular job titles related to Epic Support Analyst jobs in Massachusetts?

For Epic Support Analyst jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Epic Support Analyst jobs in Massachusetts look for?

The top searched job categories for Epic Support Analyst jobs in Massachusetts are:

Epic Support Analyst jobs near you
Infographic showing various Epic Support Analyst job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $71,273 per year, or $34.3 per hour.

Applications Analyst III- Epic Beaker CP/AP Support Analyst

Koitecc Solutions

Malden, MA • On-site

$90 - $120/hr

Other

Posted 4 days ago

Job description

Applications Analyst III- Epic Beaker CP/AP Support Analyst (Job ID: 12318)

Location: Commerce Place

Category: Information Technology

Department: IT EPIC

Job Type: Full time

Union Name: Non Union

Work Schedule: Day

Length Of Shift(s) In Hours: 8

Shift Details: Monday-Friday 8:30a-5:00p

Hours/Week: 40

Weekend Requirements: No

Holiday Requirements: No

On Call Requirements: Yes

The Information Technology Department at Cambridge Health Alliance empowers high-quality, equitable, and patient-centered care through innovative and secure health IT solutions. Grounded in CHA’s mission and strategic plan, IT supports clinical, operational, and academic excellence by providing reliable infrastructure, safeguarding health information, and enabling data-driven decision-making. With a future-focused approach, the team works to enhance access, advance health equity, and drive innovation across the system.

Epic Beaker CP/AP Support Analyst

The Epic Beaker CP/AP Support Analyst provides operational, technical, and workflow support for Epic Beaker and related laboratory information systems across inpatient and outpatient environments. This role ensures reliable laboratory operations through system monitoring, issue resolution, interface support, testing, upgrades, data validation, and workflow optimization.

The ideal candidate holds current Epic Beaker CP/AP certification and has hands‑on experience supporting Beaker in a hospital laboratory setting. Strong knowledge of Anatomic Pathology, Clinical Pathology, LIS functionality, laboratory interfaces, orders, results, specimen tracking, system mappings, and cross‑application workflows is required. Experience with HL7, interface engines, and Epic integrations is strongly preferred.

Key Responsibilities
  • Monitor and support daily LIS operations and related interfaces.
  • Troubleshoot Epic integrations, interface errors, result transmission issues, and data discrepancies.
  • Configure, test, and maintain system mappings.
  • Validate laboratory orders, results, and specimen tracking across systems.
  • Support upgrades, patches, enhancements, and testing activities.
  • Partner with laboratory staff, clinicians, IT teams, vendors, and operational leaders to resolve issues and improve workflows.
  • Document system configurations, workflows, and issue resolutions.
  • Participate in on‑call support and incident response as needed.
  • Maintain compliance with healthcare, privacy, security, and regulatory requirements.
Preferred Qualifications
  • Current Epic Beaker CP/AP certification
  • Hospital‑based Epic Beaker support experience
  • Knowledge of HL7 messaging, interfaces, and Epic integration
  • Strong understanding of clinical laboratory workflows and terminology
  • Excellent troubleshooting, analytical, communication, and collaboration skills

Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, **

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