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As of Sep 13, 2026, the average hourly pay for epic idx analyst in the United States is $56.31, according to ZipRecruiter salary data. Most workers in this role earn between $40.87 and $75.00 per hour, depending on experience, location, and employer.

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Infographic showing various Epic Idx Analyst job openings in the United States as of July 2026, with employment types broken down into 63% Full Time, 5% Part Time, and 32% Contract. Highlights an 58% Physical, 6% Hybrid, and 36% Remote job distribution, with an average salary of $117,135 per year, or $56.3 per hour.

Patient Access Supervisor - PEDS

Middle River, MD • On-site

Johns Hopkins Healthcare
Health Care and Social Assistance • 10K+ employees
Learn more about Johns Hopkins Healthcareexternal

Full-time

This job post has expired today. Applications are no longer accepted.

Johns Hopkins Medicine rating

7.7

Company rating: 7.7 out of 10

Based on 247 frontline employees who took The Breakroom Quiz

Job description

As the Patient Access Supervisor, you'll:
  • Train and coach Patient Access Specialists.
  • Monitor activity for quality and productivity.
  • Analyze call metrics and monitoring data and produce agent feedback and management reports.
  • Coordinate the development of, review and implement departmental scheduling protocols.
  • Demonstrate competency and appropriate usage of Avaya Call Management System (CMS).
  • Be responsible for selection and hiring, scheduling staff, performance management, employee time management and other record keeping.

What you'll bring:
  • High School diploma or GED. Bachelor's preferred.
  • 5+ years' related experience. Related experience includes positions such as Patient Access Lead, Sr. Patient Access Specialist, or Quality Partner.
  • Ability to pass Annual Supervisor Certification from The Call Center School (TCCS) with a passing score of 80% or better within one year of employment start date or internal reassignment/transfer.
  • Excellent time management skills.
  • Strong verbal and telephone communication skills.
  • Knowledge of appointment scheduling applications (preferably the EPIC, Meditech or IDX systems) and medical insurance plans.
  • Knowledge of training methodologies.

Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

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