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Epic Help Desk Analyst Jobs in Layton, UT (NOW HIRING)

Cyber Advisors

Service Desk Analyst

Salt Lake City, UT · On-site

$52 - $68/hr

Help to create and maintain up-to-date documentation of existing and new client systems and ... Additional Service Desk Analyst Functions: * Create a great experience for Cyber Advisors' clients ...

Cyber Advisors

Service Desk Analyst

Salt Lake City, UT · On-site

$42K - $51K/yr

Help to create and maintain up-to-date documentation of existing and new client systems and ... Additional Service Desk Analyst Functions: * Create a great experience for Cyber Advisors' clients ...

Cyber Advisors

Service Desk Analyst

Salt Lake City, UT · On-site

$42K - $51K/yr

Help to create and maintain up-to-date documentation of existing and new client systems and ... Additional Service Desk Analyst Functions: * Create a great experience for Cyber Advisors' clients ...

Cyber Advisors

Service Desk Analyst

Salt Lake City, UT · On-site

$42K - $51K/yr

Help to create and maintain up-to-date documentation of existing and new client systems and ... Additional Service Desk Analyst Functions: * Create a great experience for Cyber Advisors' clients ...

BAE Systems

Help Desk Anst II

UT · On-site

$18.75 - $25.75/hr

Resolve technical problems in a help desk environment * Work with internal and external users and ... Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and ...

BAE Systems

Help Desk Anst II

UT · On-site

$18.75 - $25.75/hr

Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and ... Help Desk team, with demonstrated excellence in customer service

AutoSavvy

Help Desk III

Woods Cross, UT · On-site

$18.75 - $25.50/hr

Job Summary As an Help Desk III, you will serve as a senior technical resource responsible for ... Perform root-cause analysis for recurring or high-impact incidents and implement long-term ...

BAE Systems

Help Desk Anst II

UT · On-site

Resolve technical problems in a help desk environment * Work with internal and external users and ... Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and ...

Pae

IDOS

Ogden, UT · On-site

Aerospace Engineers Chemical Engineers Civil Engineers Configuration & Data Managers Cybersecurity Engineers Data Analysts Data Managers Data Scientists Electrical Engineers Help Desk Analysts IT ...

Amentum

IDOS

Ogden, UT · On-site

Aerospace Engineers Chemical Engineers Civil Engineers Configuration & Data Managers Cybersecurity Engineers Data Analysts Data Managers Data Scientists Electrical Engineers Help Desk Analysts IT ...

Amentum

IDOS

Ogden, UT · On-site

Aerospace Engineers Chemical Engineers Civil Engineers Configuration & Data Managers Cybersecurity Engineers Data Analysts Data Managers Data Scientists Electrical Engineers Help Desk Analysts IT ...

Pae

IDOS

Ogden, UT · On-site

Aerospace Engineers Chemical Engineers Civil Engineers Configuration & Data Managers Cybersecurity Engineers Data Analysts Data Managers Data Scientists Electrical Engineers Help Desk Analysts IT ...

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How much do epic help desk analyst jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for epic help desk analyst in Layton, UT is $21.89, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $24.47 per hour, depending on experience, location, and employer.

What is an Epic Help Desk Analyst?

An Epic Help Desk Analyst is a professional who provides technical support and troubleshooting assistance for users of the Epic electronic health record (EHR) system. They help resolve issues related to Epic software applications, answer user questions, and ensure that clinicians and staff can efficiently use the system. Epic Help Desk Analysts may also document problems, escalate complex issues to higher-level support, and participate in training users on Epic functionalities. Their work is essential for maintaining smooth healthcare operations and ensuring patient data is accurately managed.

What are the key skills and qualifications needed to thrive as an Epic Help Desk Analyst?

To thrive as an Epic Help Desk Analyst, you need a solid understanding of healthcare IT systems, troubleshooting skills, and often a bachelor’s degree in information technology or a related field. Familiarity with the Epic EHR platform, relevant Epic certifications, and ticketing systems like ServiceNow are typically required. Strong communication, patience, and problem-solving abilities help analysts effectively support end users and collaborate with technical teams. These skills ensure timely resolution of technical issues, minimize disruptions in patient care, and maintain system reliability.

What are some common challenges Epic Help Desk Analysts face when supporting end users, and how can they effectively address them?

Epic Help Desk Analysts often encounter challenges such as troubleshooting complex system issues, assisting users with varying levels of technical proficiency, and managing high ticket volumes during system upgrades or outages. To address these, analysts benefit from strong communication skills, a thorough understanding of Epic modules, and a proactive approach to problem-solving. Collaborating with clinical staff, IT teams, and super users is essential for resolving issues efficiently and ensuring user satisfaction. Continuous learning and staying updated on Epic enhancements can also help analysts provide effective support.

What is the difference between Epic Help Desk Analyst vs Epic Support Specialist?

AspectEpic Help Desk AnalystEpic Support Specialist
CertificationsEpic certifications, ITILEpic certifications, ITIL
Work EnvironmentHelp desk, support teams, healthcare ITSupport teams, healthcare IT, client-facing roles
Employer & IndustryHospitals, healthcare organizations using EpicHospitals, healthcare organizations using Epic
Primary FocusTroubleshooting user issues, ticket resolutionProviding technical support, system troubleshooting

The Epic Help Desk Analyst primarily handles user issues and ticket resolution within healthcare IT environments, focusing on troubleshooting and support. The Epic Support Specialist often provides more in-depth technical support and may work directly with Epic system configurations. Both roles require Epic certifications and serve healthcare organizations using Epic systems, but their day-to-day responsibilities differ slightly in scope and focus.

What job categories do people searching Epic Help Desk Analyst jobs in Layton, UT look for?

The top searched job categories for Epic Help Desk Analyst jobs in Layton, UT are:

What cities near Layton, UT are hiring for Epic Help Desk Analyst jobs?

Cities near Layton, UT with the most Epic Help Desk Analyst job openings:

Epic Help Desk Analyst jobs near you

Service Desk Analyst (Part-Time)

ServiceTec

Salt Lake City, UT • On-site

$20 - $22/hr

Part-time

Retirement, PTO

Re-posted 17 days ago

Job description

Title: Service Desk Analyst (Part-Time)

Location: Remote (Must be based near Salt Lake City International Airport)

Elevate your weekends by joining us as a Service Desk Analyst at Salt Lake City International Airport (SLC). As part of ServiceTec, the leading provider of managed IT services in aviation, you'll find yourself at the hub of the action - troubleshooting computers, creating tickets, and providing essential support to our dynamic team. This role offers more than just a job; it's an exhilarating journey in a fast-paced environment where each weekend brings new challenges. If you're passionate about IT, thrive on challenges, and want to play a key role in ensuring seamless operations at one of the busiest airports, seize this weekend opportunity. Apply now and be part of the excitement at SLC Airport, where your skills will reach new heights!

FLSA Status and Hours: This is a part-time position primarily done remotely, with occasional onsite support at Salt Lake City International Airport. Hours are Saturdays & Sundays, 6:00 AM - 4:30 PM.

Position Overview: As a Service Desk Analyst, you will provide first-level technical support for all issues reported to the service desk. This includes troubleshooting computers and printers, creating tickets, and delivering essential IT support at Salt Lake City International Airport (SLC). This dynamic role involves a mix of local help desk and remote service desk responsibilities, contributing to seamless systems support.


Minimum Qualifications:

  • Knowledge of MS Windows and Windows-based software.
  • Thorough knowledge of computer hardware diagnostics and repair.
  • Excellent verbal and written communication skills.
  • Self-motivated with the ability to work independently and solve complex technical problems.
  • Ability to work in a stressful environment with professional etiquette.


Education & Experience:

  • Experience in a site-based customer service environment preferred.
  • College diploma or university degree in Computer Science, Information Technology, or related field, or 2 years equivalent work experience.
  • Proven experience with ticketing applications and providing level 1 or 2 support to a large business or organization (1000+ employees).

Benefits:

  • 401K including an employer match
  • Paid time-off and sickness leave
  • Paid Military Leave


Join Our Team:

ServiceTec International, Inc.specializes exclusively in the provision of Managed IT Services to the world's airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, The Netherlands, Germany and Norway. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems.

ServiceTec Culture:

We're a people-oriented company. We value our employees, believing they should be treated fairly, with courtesy and respect. We believe people work better when they feel supported and know that there is a team behind them. We nurture talent and our philosophy is to promote from within if at all possible. We consistently recognize those employees who go "above and beyond."

ServiceTec International, Inc.is an Equal Opportunity Employer and will comply with all applicable local, state, and federal statutes concerning equal employment opportunity with regards to all employees whether full time, part time, casual, temporary, and seasonal or contract. ServiceTec will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, color, nationality, national origin, disability or on other grounds not prohibited by legislation. This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.

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