Trinity Peak Servicing is a newly established nationwide mortgage servicer backed by a leadership team and employees with more than 25 years of mortgage servicing experience. As a growing company, we offer employees the opportunity to learn, contribute, and build long-term careers while helping shape the future of our organization.
We foster a collaborative team environment, maintain a casual office atmosphere, and offer flexible work arrangements where every employee is valued and plays an important role in our success.
Position Overview
The Mortgage Loan Servicing Specialist I position supports the daily operations of the servicing department by performing a variety of mortgage loan servicing and administrative functions. This is an excellent entry-level opportunity for a detail-oriented individual who enjoys working with numbers, documentation, and customer inquiries in a professional office environment. Job training is provided for motivated candidates who are eager to build a career in mortgage loan servicing.
Key Responsibilities
- Process mortgage loan payments, borrower account changes, and other servicing transactions accurately and efficiently.
- Assist with insurance tracking, escrow administration, payoff requests, and other mortgage servicing activities.
- Communicate with borrowers by phone and email regarding loan servicing questions.
- Research customer and internal inquiries, providing accurate and timely responses or resolutions.
- Maintain accurate electronic loan files while ensuring compliance with company policies and servicing procedures.
- Support the servicing team and supervisor with additional administrative tasks as assigned.
Required Qualifications
- High school diploma or equivalent.
- Strong attention to detail and accuracy.
- Good organizational and communication skills.
- Proficient with Microsoft Office, including Microsoft Excel (sorting, filtering, formulas).
- Ability to learn new software and work efficiently in electronic loan servicing systems.
Preferred Qualifications
- 1–2 years of mortgage loan servicing, banking, or financial services experience.
- Basic understanding of mortgage servicing, escrow administration, or loan operations.
- Experience with Nortridge Loan Servicing Software.
Compensation and Benefits
- Annual salary: $41,600 – $45,000, depending on experience
- Medical, Dental, Vision, and Life Insurance
- Paid Vacation and Holidays
- Flexible Office Hours
- Casual Dress
- Paid Training
This position offers the opportunity to develop a career in mortgage loan servicing with increasing responsibility and advancement opportunities.