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Entry Level Work From Home Telecom Customer Service Representative Jobs in Toronto, ON

AO - Globe Life / AIL

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Sales Representative Entry Level - Work From Home

Brampton, ON · Remote

CA$50K - CA$60K/yr

The company provides its clients with value and unbeatable customer service with complete ... Flexible work hours * Remote work from home option * 100% Commission Pay ONLY * Provide full ...

Altig - Group - AIL

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Sales Representative Entry Level - Work From Home

Toronto, ON · Remote

CA$50K - CA$60K/yr

The company provides its clients with value and unbeatable customer service with complete ... Flexible work hours * Remote work from home option * 100% Commission Pay ONLY * Provide full ...

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All JobsTelecom Customer Service Representative JobsEntry Level Work From Home Telecom Customer Service Representative JobsEntry Level Work From Home Telecom Customer Service Representative Jobs in Toronto, ON

Entry Level Work From Home Telecom Customer Service Representative information

What does an entry level work from home telecom customer service representative do?

An Entry Level Work From Home Telecom Customer Service Representative assists customers of a telecommunications company through phone, chat, or email. Their main responsibilities include answering questions about products and services, resolving billing or technical issues, and providing general support. Working from home, they use company-provided software to access customer accounts and document interactions. This role typically requires strong communication skills, a reliable internet connection, and the ability to follow company protocols.

What are the key skills and qualifications needed to thrive as an entry level work from home telecom customer service representative, and why are they important?

To thrive as an Entry Level Work From Home Telecom Customer Service Representative, you need strong communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, VoIP phone systems, and standard office applications is typically required. Patience, problem-solving abilities, and a positive attitude help you excel in resolving customer issues and building rapport. These skills ensure efficient and empathetic customer support, contributing to customer satisfaction and company success.

What are the main challenges faced by entry level work from home telecom customer service representatives, and how can they be addressed?

One common challenge for entry-level work from home telecom customer service representatives is maintaining clear communication with both customers and team members, especially without in-person support. Adapting to remote technology tools and managing time efficiently can also be difficult at first. To overcome these challenges, it's helpful to set up a dedicated workspace, become familiar with company communication platforms, and proactively seek feedback from supervisors. Regular virtual team meetings and training sessions are typically provided to support skill development and foster a collaborative environment.

What is the difference between Entry Level Work From Home Telecom Customer Service Representative vs Entry Level Work From Home Technical Support Specialist?

AspectEntry Level Work From Home Telecom Customer Service RepresentativeEntry Level Work From Home Technical Support Specialist
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; technical knowledge helpful
Work EnvironmentHome office, customer interaction via phone/chatHome office, technical troubleshooting via remote tools
Employer & Industry UsageTelecom companies, customer service centersTelecom providers, tech support firms
Search & Comparison IntentUnderstanding customer service roles in telecomComparing technical support roles in telecom

The main difference is that the Telecom Customer Service Representative focuses on assisting customers with billing, account issues, and service inquiries, while the Technical Support Specialist handles technical troubleshooting and resolving service or device problems. Both roles require good communication skills and are common in the telecom industry, but they serve different customer needs and technical levels.

What are popular job titles related to Entry Level Work From Home Telecom Customer Service Representative jobs in Toronto, ON?

For Entry Level Work From Home Telecom Customer Service Representative jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Entry Level Work From Home Telecom Customer Service Representative jobs in Toronto, ON look for?

The top searched job categories for Entry Level Work From Home Telecom Customer Service Representative jobs in Toronto, ON are:

Entry Level Work From Home Telecom Customer Service Representative jobs near you

Customer Service Representative -- Work from Home

Inspire Direct Marketing

Toronto, ON • On-site, Remote

$20 - $24/hr

Full-time

Re-posted 3 days ago

Job description

Customer Service Representative - Work from Home

This is a full-time, zero-commission, outbound, work-from-home position.
$20.00-$24.00/hour + Benefits.

Quit your day job, come help us save the world!

If you are a mature sales or customer service representative, come join our team of professional fundraisers to elevate your career and use your skills to help make our world a better place.

Role Description:

Each day and each call can be different. We thank, connect, engage and inspire. We look for creative new ways to delight on every call. We find new child sponsors, welcome new donors, renew event participants, and invite donors to give monthly. We are all about teamwork, customer connections and most importantly, having fun while we do it.

We Are:

We provide a warm and friendly voice to the largest and most respected charities in Canada. We are a Canadian agency on a mission to inspire fundraising. Our team is passionate, engaged and extremely effective. We call existing supporters to raise funds for important causes around the globe. So while there are no cold calls or high-pressure tactics, we are a performance team and results matter. We hope they motivate you as well.

    Specific job requirements:

    • A professional work from home office space
    • High-speed cabled internet connection (min of 25 mbps down/5 mbps up)
    • A USB headset and webcam
    • A newer-version Windows PC or laptop computer (Apple or Mac are not supported)

    What you can expect from us:

    • $20.00 - $24.00 hourly w bonuses
    • Engagement with world-class charitable organizations
    • 100% paid training and health benefits (at 3 months)
    • Training opportunities, lunch-and-learns, workshops
    • Team culture and activities, ice breakers, community event
    • Permanent, full-time employment with consistent hours and growth opportunities

    What you should bring:

    • You are looking for full-time hours, 40 hours a week
    • A minimum of 2 years' customer service and call center experience
    • Availability to work 1:00pm to 10:00pm Mon -Thu and 10:00am to 7:00pm Fri (EST)
    • Availability to work occasional Saturday shifts (10:00am to 5:00pm)
    • You are technically savvy and self-reliant
    • You love talking to people and are a great communicator

    Please note: We thank everyone for their interest however only the best qualified candidates may be contacted.

    There are no fees to apply. If you are looking to be part of something bigger than yourself and to join a mature call center team with opportunities to grow and support your peers; we would love to hear from you.

    We welcome and encourage applications from persons with disabilities. Accommodations are available upon request for candidates who participate in all aspects of the selection process. Inspire is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnicity, age, disability, sex, sexual orientation, gender identity, veteran status or any other federal, provincial, or local protected class.


    Employment Type: FULL_TIME

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