Description
Help Build the Future of Specialty Veterinary Medicine in Atlanta
Dogwood Veterinary Specialty and Emergency – Dunwoody
4500 N. Shallowford Road | Dunwoody, GA 30338
Relationships matter. Communication matters. Patient care starts long before a specialty appointment begins.
Dogwood Veterinary Specialty and Emergency is seeking an experienced Client and Referring Veterinarian Liaison (Referral Coordinator) to become a founding member of our new Specialty and Emergency Hospital opening in Dunwoody, Georgia this Fall.
This is an exciting opportunity for an experienced veterinary professional who enjoys building relationships, coordinating specialty care, and serving as the bridge between referring veterinarians, pet owners, and our specialty teams.
As one of the first team members supporting our newest hospital, you will play a vital role in shaping the referral experience while helping strengthen partnerships with veterinary hospitals throughout Metro Atlanta.
Why Join Dogwood Veterinary Specialty and Emergency?
Following the continued success of our flagship Marietta hospital, Dogwood is expanding to better serve pets, families, and referring veterinarians throughout Georgia.
Our Dunwoody hospital will provide advanced specialty services including:
- Emergency and Critical Care
- Internal Medicine
- Surgery
- Neurology
- Medical Oncology
- Cardiology
- Radiology
- Dermatology
As our Client and Referring Veterinarian Liaison, you'll help ensure every referral experience is seamless, professional, and compassionate from the first phone call through specialty consultation and ongoing communication.
This is far more than a scheduling position.
You'll become an essential partner in helping patients receive timely specialty care while strengthening relationships with the veterinary community.
What You'll Do
Referral Coordination
- Coordinate specialty referrals from General Practice and Emergency hospitalsÂ
- Â Contact clients to explain the referral process and schedule appointmentsÂ
- Â Review referral requests for accuracy and completenessÂ
- Â Obtain medical records, diagnostic results, and imaging from referring practicesÂ
- Â Prioritize urgent and emergent specialty cases appropriatelyÂ
- Â Ensure timely communication throughout each patient's referral journeyÂ
Referring Veterinarian Relations
- Â Serve as the primary point of contact for referring veterinary hospitalsÂ
- Â Build long-term professional relationships with veterinarians and hospital teamsÂ
- Â Facilitate communication between referring doctors and Dogwood specialistsÂ
- Â Coordinate medical updates and specialty consultation reportsÂ
- Â Help strengthen referral partnerships throughout GeorgiaÂ
Client Experience
- Â Guide clients through specialty and emergency scheduling with compassion and professionalismÂ
- Â Explain appointment expectations and next stepsÂ
- Â Provide outstanding customer service during emotionally challenging situationsÂ
- Â Ensure every client feels informed, supported, and cared forÂ
Hospital Operations
- Â Collaborate closely with Internal Medicine, Surgery, Neurology, Oncology, Cardiology, Radiology, Dermatology, and Emergency teamsÂ
- Â Maintain detailed referral documentation within the hospital information systemÂ
- Â Identify workflow improvements that enhance efficiency and communicationÂ
- Â Support hospital growth initiatives and community outreach effortsÂ
What We’re Looking For
This is not an entry-level position.
We're looking for someone who understands veterinary medicine and enjoys building meaningful professional relationships.
- 2+ years of experience working in a Veterinary HospitalÂ
- Â Strong understanding of veterinary medical terminologyÂ
- Â Exceptional communication and customer service skillsÂ
- Â Outstanding organizational and time-management abilitiesÂ
- Â Ability to manage multiple priorities in a fast-paced environmentÂ
- Â Comfortable speaking with veterinarians, technicians, clients, and hospital leadershipÂ
- Â Experience utilizing veterinary practice management softwareÂ
- Specialty or Emergency Veterinary Hospital experience
- Â Previous experience as a:Â
- Veterinary Referral Coordinator
- Referral Relationship Manager
- Veterinary Client Service Supervisor
- Lead Veterinary Receptionist
- Veterinary Receptionist
- Client Service Representative
- Hospital Coordinator
- Â Experience coordinating referrals between General Practice and Specialty hospitalsÂ
- Â Bilingual English and Spanish is a plusÂ
Who Thrives in This Role?
You are someone who:
- Â Builds trust and lasting professional relationships
- Â Communicates with confidence and compassion
- Â Enjoys solving problems and improving workflows
- Â Thrives in collaborative, fast-paced environments
- Â Stays organized while managing multiple priorities
- Â Takes pride in delivering exceptional client service
- Â Wants to play a meaningful role in advancing specialty veterinary medicine
Schedule
- Full-Time
- Â Monday through FridayÂ
- Â Occasional flexibility for weekends based on hospital needs and community event schedule
What We Offer
Grow Your Career with Innovetive Petcare
At Dogwood Veterinary Specialty and Emergency, we believe in investing in our people.
- Competitive compensation based on experienceÂ
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Paid Time Off
- Paid Holidays
- Life Insurance
- Short-Term and Long-Term Disability Coverage
- Employee Assistance Program
- Mental Health and Wellness Resources
- Rocket Lawyer Legal Benefits
- Employee Pet Care Discounts
- Continuing Education Support
- Professional Development Opportunities
- Leadership Development Programs
- Career Advancement Across a National Veterinary Network
Why Dogwood?
We're building more than a specialty hospital.
We're building a culture where collaboration, communication, and clinical excellence come together to create exceptional experiences for referring veterinarians, pet owners, patients, and our teams.
If you're looking for an opportunity where your organizational skills, veterinary knowledge, and relationship-building abilities will make a measurable impact every day, we'd love to meet you.
Join Dogwood Veterinary Specialty and Emergency and help shape the future of specialty referral medicine in Atlanta—one relationship, one patient, and one exceptional experience at a time.