Description
Help Build the Future of Specialty Veterinary Medicine in Atlanta
Dogwood Veterinary Specialty and Emergency โ Dunwoody
4500 N. Shallowford Road | Dunwoody, GA 30338
Relationships matter. Communication matters. Patient care starts long before a specialty appointment begins.
Dogwood Veterinary Specialty and Emergency is seeking an experienced Client and Referring Veterinarian Liaison (Referral Coordinator) to become a founding member of our new Specialty and Emergency Hospital opening in Dunwoody, Georgia this Fall.
This is an exciting opportunity for an experienced veterinary professional who enjoys building relationships, coordinating specialty care, and serving as the bridge between referring veterinarians, pet owners, and our specialty teams.
As one of the first team members supporting our newest hospital, you will play a vital role in shaping the referral experience while helping strengthen partnerships with veterinary hospitals throughout Metro Atlanta.
Why Join Dogwood Veterinary Specialty and Emergency?
Following the continued success of our flagship Marietta hospital, Dogwood is expanding to better serve pets, families, and referring veterinarians throughout Georgia.
Our Dunwoody hospital will provide advanced specialty services including:
- Emergency and Critical Care
- Internal Medicine
- Surgery
- Neurology
- Medical Oncology
- Cardiology
- Radiology
- Dermatology
As our Client and Referring Veterinarian Liaison, you'll help ensure every referral experience is seamless, professional, and compassionate from the first phone call through specialty consultation and ongoing communication.
This is far more than a scheduling position.
You'll become an essential partner in helping patients receive timely specialty care while strengthening relationships with the veterinary community.
What You'll Do
Referral Coordination
- Coordinate specialty referrals from General Practice and Emergency hospitalsย
- ย Contact clients to explain the referral process and schedule appointmentsย
- ย Review referral requests for accuracy and completenessย
- ย Obtain medical records, diagnostic results, and imaging from referring practicesย
- ย Prioritize urgent and emergent specialty cases appropriatelyย
- ย Ensure timely communication throughout each patient's referral journeyย
Referring Veterinarian Relations
- ย Serve as the primary point of contact for referring veterinary hospitalsย
- ย Build long-term professional relationships with veterinarians and hospital teamsย
- ย Facilitate communication between referring doctors and Dogwood specialistsย
- ย Coordinate medical updates and specialty consultation reportsย
- ย Help strengthen referral partnerships throughout Georgiaย
Client Experience
- ย Guide clients through specialty and emergency scheduling with compassion and professionalismย
- ย Explain appointment expectations and next stepsย
- ย Provide outstanding customer service during emotionally challenging situationsย
- ย Ensure every client feels informed, supported, and cared forย
Hospital Operations
- ย Collaborate closely with Internal Medicine, Surgery, Neurology, Oncology, Cardiology, Radiology, Dermatology, and Emergency teamsย
- ย Maintain detailed referral documentation within the hospital information systemย
- ย Identify workflow improvements that enhance efficiency and communicationย
- ย Support hospital growth initiatives and community outreach effortsย
What Weโre Looking For
This is not an entry-level position.
We're looking for someone who understands veterinary medicine and enjoys building meaningful professional relationships.
- 2+ years of experience working in a Veterinary Hospitalย
- ย Strong understanding of veterinary medical terminologyย
- ย Exceptional communication and customer service skillsย
- ย Outstanding organizational and time-management abilitiesย
- ย Ability to manage multiple priorities in a fast-paced environmentย
- ย Comfortable speaking with veterinarians, technicians, clients, and hospital leadershipย
- ย Experience utilizing veterinary practice management softwareย
- Specialty or Emergency Veterinary Hospital experience
- ย Previous experience as a:ย
- Veterinary Referral Coordinator
- Referral Relationship Manager
- Veterinary Client Service Supervisor
- Lead Veterinary Receptionist
- Veterinary Receptionist
- Client Service Representative
- Hospital Coordinator
- ย Experience coordinating referrals between General Practice and Specialty hospitalsย
- ย Bilingual English and Spanish is a plusย
Who Thrives in This Role?
You are someone who:
- ย Builds trust and lasting professional relationships
- ย Communicates with confidence and compassion
- ย Enjoys solving problems and improving workflows
- ย Thrives in collaborative, fast-paced environments
- ย Stays organized while managing multiple priorities
- ย Takes pride in delivering exceptional client service
- ย Wants to play a meaningful role in advancing specialty veterinary medicine
Schedule
- Full-Time
- ย Monday through Fridayย
- ย Occasional flexibility for weekends based on hospital needs and community event schedule
What We Offer
Grow Your Career with Innovetive Petcare
At Dogwood Veterinary Specialty and Emergency, we believe in investing in our people.
- Competitive compensation based on experienceย
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Paid Time Off
- Paid Holidays
- Life Insurance
- Short-Term and Long-Term Disability Coverage
- Employee Assistance Program
- Mental Health and Wellness Resources
- Rocket Lawyer Legal Benefits
- Employee Pet Care Discounts
- Continuing Education Support
- Professional Development Opportunities
- Leadership Development Programs
- Career Advancement Across a National Veterinary Network
Why Dogwood?
We're building more than a specialty hospital.
We're building a culture where collaboration, communication, and clinical excellence come together to create exceptional experiences for referring veterinarians, pet owners, patients, and our teams.
If you're looking for an opportunity where your organizational skills, veterinary knowledge, and relationship-building abilities will make a measurable impact every day, we'd love to meet you.
Join Dogwood Veterinary Specialty and Emergency and help shape the future of specialty referral medicine in Atlantaโone relationship, one patient, and one exceptional experience at a time.