Summary:
- Help customers and Distributors by answering inquiries (phone, email, etc), by entering orders, by solving
any problems and issues in timely manner
Essential Duties and Responsibilities:
- Take SAR Level 1 training- To better serve our customers. By recommending alternate products based on cost, availability or specifications.
- Take SAR Continuous Learning Program.
- Manage time effectively, work on/ meet individual, department, branch, and company goals
- Assist and back up other SARs with accounts to solve or complete tasks Also assist various departments in the company/ personnel (DM's) to solve or complete tasks
- Efficiently and correctly enter and process incoming orders into the AS400.
- Research stock inquiries in the Japan side of AS400 when needed
- Provide price quotations to distribution and direct OEMs
- Research stock inquiries for sales reps, distribution, and direct OEMs
- Review daily and check often the EDI system for Motion Industries orders to make sure they are accurate and make adjustments.
- Return phone calls within a hour(if possible) from voicemail or messages and enter all orders within 24 hours of receiving purchase orders from customers
- Assist DMs in getting special FOB requests for required product and keeping on files current on special FOBs
- Problem solving i.e. shipping and bill discrepancies
- Use product knowledge to analyze product in stock to offer alternate or substitute product to meet customer deliveries
- Responsible for knowing sales territories to distribute incoming orders, correspondences and incoming calls
- Follow all procedures required by JSOX
- Efficiently and correctly enter and process incoming orders into the AS400
- Request pricing (and/or) approval drawings for customers using AS400 system and create quotes for customers by using the quotation database on Lotus Notes
- Assist DM/ Engineers to enter in AS400 Examination Request Reports.
- Follow up on pricing request in the AS400 to see if pricing came back if not follow up with HQ or the factory.
- Follow up on quotes entered into the quotation database and update them in the database
- Expedite orders, Approval Drawings, Examination Request Reports and pricing with Japan or TMA (HQ).
- Request lead times or Expedite orders for Japan product through Excel spreadsheet in Public drive.
- For lead times reply check bulletin board and for expedites request reply check AS400 system.
- For Fed Ex Intl. Priority AIR orders coming from Japan they must be submitted in Fed Ex Request Information in OZ website and make F7 note in the AS400.
- - Reply or make Open Order Reports for certain customers in a excel spreadsheet.
- - Cancel Old Inquiries
- - Assist Accounting Department by invoicing online.
Confidential Data
- THK FOB prices, Selling prices to direct customers and distributors.
- Credit information of existing and new customers.
- Customer contact names. Intellectual property information of THK.
- Business strategy and any other information deemed confidential by THK management.
- Good understanding of the company cultures, policies, procedures
- Proficient of keyboard, Microsoft Office, AS400 system, Lotus Notes
- Knowledge of THK products
- Ability to work well under pressure
Education/Field
- Bachelors degree required, any field of study
Experience/Field
- Entry level role, no experience necessary, 2-3 years of Sales Administration/Customer Service, manufacturing background is helpful
Language Skills
- Speak English fluently and communicate well with others (employees and customers)
- Write correspondence legibly and intelligently
Mathematical Skills
Reasoning Ability
- Ability to prioritize
- Ability to handle multiple tasks at once
- Ability to carry out written or oral instructions
Physical Demands
Not required, Occasionally (under 1/3 of the time), Frequently (1/3 - 2/3 of the time), or Regularly (over 2/3 of the time).
- Balance - Not required
- Climb - Not required
- Crawl - Not required
- Fine Finger/Small Tool Skill - Not required
- Foot Controls - Not Required
- Hear - Regularly
- Kneel/Bend - Not Required
- Lift/Carry up to 10 lbs. - Occasionally
- Push/pull up to _ lbs. - Not Required
- Reach - Not required
- Sit - Regularly
- Stand - Occasionally
- Talk - Frequently
- Twist - Not Required
- Upper Extremity Repetitive Motion - Frequently
- Vision - Regularly
- Walk (short distance) - Occasionally
- Other - Not Required
Travel Demands
Not required, Occasionally (under 1/3 of the time), Frequently (1/3 - 2/3 of the time), or Regularly (over 2/3 of the time) Required.
- Drive Vehicle - Not Required
- Air Travel - Not Required
- Overnight Stays - Not Required
Work Environment
Not required, Occasionally (under 1/3 of the time), Frequently (1/3 - 2/3 of the time), or Regularly (over 2/3 of the time) Required.
- Personal Protective Equipment Required - Not Required
- Exposure to moderate noise - Not Required
- Exposure to dust - Not Required
- Exposure to temperature extremes - Not required
- Exposure to fumes or toxic substances - Not required
