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Entry Level Telecom Jobs in Plano, TX (NOW HIRING)

Mears Group, Inc.

FIELD SAFETY SPECIALIST

Dallas, TX · On-site

FIELD SAFETY SPECIALIST The Field Safety Specialist is an entry-level role focused on field safety ... telecom, and wastewater industries across North America. * Professional growth: Mears offers ...

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All JobsTelecom JobsEntry Level Telecom JobsEntry Level Telecom Jobs in Plano, TX

Entry Level Telecom information

See Plano, TX salary details

$13

$18

$24

How much do entry level telecom jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for entry level telecom in Plano, TX is $18.36, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $19.57 per hour, depending on experience, location, and employer.

What is an entry level telecom job?

Entry level telecom jobs are positions within the telecommunications industry that require minimal prior experience or specialized training. These roles often involve tasks such as installing or maintaining communication equipment, assisting with network setup, or providing customer support for telecom services. They serve as a starting point for individuals looking to build a career in telecommunications, offering on-the-job training and opportunities for advancement. Common job titles include telecom technician, customer service representative, and network support assistant.

What are the key skills and qualifications needed to thrive as an entry level telecom professional?

To thrive as an Entry Level Telecom professional, you generally need a basic understanding of telecommunications systems, networking concepts, and a high school diploma or associate degree in a related field. Familiarity with tools such as network analyzers, cabling equipment, and customer management systems is common, and certifications like CompTIA Network+ can be advantageous. Strong problem-solving abilities, effective communication, and a willingness to learn help you stand out in this role. These skills are vital for ensuring reliable network performance, efficient troubleshooting, and excellent service to customers.

What are some common challenges faced by entry level telecom professionals, and how can they be overcome?

Entry-level telecom professionals often face challenges such as learning complex technical systems, adapting to fast-paced technological changes, and effectively communicating with cross-functional teams. To overcome these, it's helpful to seek mentorship from more experienced colleagues, actively participate in training sessions, and stay updated on industry trends. Building strong problem-solving skills and being proactive in asking questions can also help new hires quickly adapt and contribute to their teams.

What is the difference between Entry Level Telecom vs Telecom Technician?

AspectEntry Level TelecomTelecom Technician
Required CredentialsHigh school diploma or equivalent; some certificationsHigh school diploma; technical certifications often preferred
Work EnvironmentOffice settings, customer sites, remote workFieldwork, installation sites, maintenance locations
Employer & Industry UsageTelecom companies, service providers, network firmsTelecom service providers, installation companies, maintenance firms
Common Search & ComparisonYesYes

Entry Level Telecom roles typically involve basic support, customer service, and administrative tasks within the telecommunications industry. Telecom Technicians focus more on installing, repairing, and maintaining telecom equipment in the field. While both roles require some technical knowledge and certifications, Telecom Technicians usually need more hands-on technical skills and field experience. Understanding these differences helps job seekers identify the right entry point based on their skills and career goals.

How to start a career in entry level telecom?

To start a career in entry-level telecom, obtain a high school diploma or equivalent and consider earning relevant certifications such as CompTIA Network+ or Cisco CCNA. Gaining technical skills in networking, wiring, and troubleshooting, along with hands-on experience through internships or entry-level positions, can improve job prospects in the telecommunications industry.

What are the most commonly searched types of Telecom jobs in Plano, TX?

The most popular types of Telecom jobs in Plano, TX are:

What are popular job titles related to Entry Level Telecom jobs in Plano, TX?

For Entry Level Telecom jobs in Plano, TX, the most frequently searched job titles are:

What job categories do people searching Entry Level Telecom jobs in Plano, TX look for?

The top searched job categories for Entry Level Telecom jobs in Plano, TX are:

What cities near Plano, TX are hiring for Entry Level Telecom jobs?

Cities near Plano, TX with the most Entry Level Telecom job openings:

Entry Level Telecom jobs near you
Infographic showing various Entry Level Telecom job openings in Plano, TX as of August 2026, with employment types broken down into 88% Full Time, 6% Part Time, 5% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $38,188 per year, or $18.4 per hour.

Bilingual Customer Service Agent (Tolling)

Bilingual Call Center Positions

Duncanville, TX • On-site

$14 - $17.75/hr

Other

Re-posted 4 days ago

Job description

Bilingual Customer Service Agents

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a great communicator who enjoys helping others and solving problems? We're hiring Bilingual Customer Service Agents to join our on-site team and support inbound customer service operations. In this role, you'll assist callers with inquiries, resolve disputes, process payments, and provide accurate information in a professional and courteous manner.

This is an entry-level, on-site position with paid training, full benefits, and opportunities for advancement. If you're reliable, eager to learn, and ready to grow your career in a supportive environment, we want to hear from you!

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities:

  • Handle inbound and outbound customer contacts in a timely and professional manner
  • Listen actively to understand customer needs and resolve issues effectively
  • Research internal systems to locate missing information and coordinate with other departments as needed
  • Follow client-specific processes and maintain a courteous, professional tone
  • Use technology and tools to manage customer accounts and process claims
  • Accurately document all customer interactions in the appropriate systems
  • Follow all required scripts, policies, and confidentiality protocols
  • Escalate complex issues to the appropriate team or manager
  • Ensure first-call resolution through effective problem-solving
  • Stay current on program updates by attending training and reviewing materials
  • Meet all attendance and schedule requirements

Qualifications:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Strong written and verbal communication skills
  • Ability to type 20+ words per minute
  • Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Reliable and punctual with strong time management skills
  • Skilled in problem-solving, conflict resolution, and customer empathy
  • Able to multi-task, stay organized, and work independently
  • Team-oriented with a strong customer-first mindset
  • Comfortable in a fast-paced, dynamic environment

Preferred (Not Required):

  • 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support
  • Experience working on state or federal programs

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

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