The User Support Specialist - Junior delivers entry-level technical support to end users in an ... Communicate clearly and professionally with users across phone, email, chat, and in-person channels ...
The User Support Specialist - Junior delivers entry-level technical support to end users in an ... Communicate clearly and professionally with users across phone, email, chat, and in-person channels ...
Aircraft Cabinetmaker
Dallas, TX · On-site
$23.32 - $33.81/hr
Learns entry-level technical skills and knowledge, regulatory requirements and tooling used in ... Demonstrates excellent communication skills, both verbal and written. Other Requirements: * Able to ...
Quick apply
Aircraft Cabinetmaker
Dallas, TX · On-site
$23.32 - $33.81/hr
Learns entry-level technical skills and knowledge, regulatory requirements and tooling used in ... Demonstrates excellent communication skills, both verbal and written. Other Requirements: * Able to ...
Associate Fleet Technician, Houston (Overnight)
$23 - $30.75/hr
The Associate Fleet Technician is a critical, entry-level technical role that provides the ... communication. * Collaboration: Work cross-functionally with Engineering, Software, and Field ...
Quick apply
Associate Fleet Technician, Houston (Overnight)
$23 - $30.75/hr
The Associate Fleet Technician is a critical, entry-level technical role that provides the ... communication. * Collaboration: Work cross-functionally with Engineering, Software, and Field ...
Korean/English Technical Interpreter
$35 - $45/hr
This is a high-stakes environment where communication accuracy directly impacts safety, efficiency ... Professional interpretation experience is required -- entry-level candidates will not be considered
Quick apply
Korean/English Technical Interpreter
$35 - $45/hr
This is a high-stakes environment where communication accuracy directly impacts safety, efficiency ... Professional interpretation experience is required -- entry-level candidates will not be considered
Entry Level Drafter
Houston, TX · On-site
$40K - $55K/yr
Use computer-aided design (CAD) software to produce technical drawings and plans based on project ... Excellent communication and collaboration skills. * Ability to work independently and as part of a ...
Entry Level Drafter
Houston, TX · On-site
$40K - $55K/yr
Use computer-aided design (CAD) software to produce technical drawings and plans based on project ... Excellent communication and collaboration skills. * Ability to work independently and as part of a ...
Entry Level Drafter
$40K - $55K/yr
Use computer-aided design (CAD) software to produce technical drawings and plans based on project ... Excellent communication and collaboration skills. * Ability to work independently and as part of a ...
Quick apply
Entry Level Drafter
$40K - $55K/yr
Use computer-aided design (CAD) software to produce technical drawings and plans based on project ... Excellent communication and collaboration skills. * Ability to work independently and as part of a ...
This role will transform lead life cycle strategies into documented processes, technical ... Support the creation of PowerPoint presentations to communicate project goals, process changes, and ...
New
This role will transform lead life cycle strategies into documented processes, technical ... Support the creation of PowerPoint presentations to communicate project goals, process changes, and ...
New
May provide guidance and assistance to entry level professionals and/or support level employees ... Ability to clearly and succinctly communicate orally and in written form. * Must be able to work ...
May provide guidance and assistance to entry level professionals and/or support level employees ... Ability to clearly and succinctly communicate orally and in written form. * Must be able to work ...
Programmer
Denton, TX · On-site
... voice communications, collaboration and productivity capabilities, central web services, risk ... Position Overview The Programmer position is an entry-level technical role responsible for ...
Programmer
Denton, TX · On-site
... voice communications, collaboration and productivity capabilities, central web services, risk ... Position Overview The Programmer position is an entry-level technical role responsible for ...
Programmer
Denton, TX · On-site
... voice communications, collaboration and productivity capabilities, central web services, risk ... Position Overview The Programmer position is an entry-level technical role responsible for ...
Programmer
Denton, TX · On-site
... voice communications, collaboration and productivity capabilities, central web services, risk ... Position Overview The Programmer position is an entry-level technical role responsible for ...
Programmer
Denton, TX · On-site
... voice communications, collaboration and productivity capabilities, central web services, risk ... Position Overview The Programmer position is an entry-level technical role responsible for ...
Programmer
Denton, TX · On-site
... voice communications, collaboration and productivity capabilities, central web services, risk ... Position Overview The Programmer position is an entry-level technical role responsible for ...
Software Support Consultant (Entry Level)
College Station, TX · On-site
$50K - $55K/yr
Degree in Information Technology, Information Systems, Computer Information Systems, Technical Communication, or Business Administration (with IT coursework) a plus, but not required. Why join ...
Software Support Consultant (Entry Level)
College Station, TX · On-site
$50K - $55K/yr
Degree in Information Technology, Information Systems, Computer Information Systems, Technical Communication, or Business Administration (with IT coursework) a plus, but not required. Why join ...
ENVIRONMENTAL TECHNICIAN
Amarillo, TX · On-site
$45K/yr
... entry-level technical and field support work for Environmental Health programs within the City of ... communication skills, and the ability to work independently on assigned tasks. The position ...
ENVIRONMENTAL TECHNICIAN
Amarillo, TX · On-site
$45K/yr
... entry-level technical and field support work for Environmental Health programs within the City of ... communication skills, and the ability to work independently on assigned tasks. The position ...
Technical Support Coordinator
Austin, TX · On-site
$16.86 - $18.73/hr
This entry-level position offers a fantastic opportunity to kickstart your career in a supportive ... Document all work thoroughly in designated internal tools to ensure clear communication and ...
Technical Support Coordinator
Austin, TX · On-site
$16.86 - $18.73/hr
This entry-level position offers a fantastic opportunity to kickstart your career in a supportive ... Document all work thoroughly in designated internal tools to ensure clear communication and ...
Technician - Technician Sr.
Mccamey, TX · On-site
$25.99 - $44.80/hr
... performing entry level technical work and related activities associated with the planning ... Communication & Interpersonal Skills: Communicates effectively, both orally and in writing with ...
Technician - Technician Sr.
Mccamey, TX · On-site
$25.99 - $44.80/hr
... performing entry level technical work and related activities associated with the planning ... Communication & Interpersonal Skills: Communicates effectively, both orally and in writing with ...
The Field Service Technician - Development Program is a full-time, entry-level technical role ... Communicate test findings clearly and professionally to internal teams and customers. Attributes ...
New
The Field Service Technician - Development Program is a full-time, entry-level technical role ... Communicate test findings clearly and professionally to internal teams and customers. Attributes ...
New
The Technical Sales Associate is an entry-level field Sales position designed to develop future ... Strong interpersonal and communication skills, both verbal and written. * Desire and ability to ...
The Technical Sales Associate is an entry-level field Sales position designed to develop future ... Strong interpersonal and communication skills, both verbal and written. * Desire and ability to ...
Technical Sales Associate
Houston, TX · On-site
The Technical Sales Associate is an entry-level field Sales position designed to develop future ... Strong interpersonal and communication skills, both verbal and written. * Desire and ability to ...
Technical Sales Associate
Houston, TX · On-site
The Technical Sales Associate is an entry-level field Sales position designed to develop future ... Strong interpersonal and communication skills, both verbal and written. * Desire and ability to ...
Technical Sales Associate
Houston, TX · On-site
The Technical Sales Associate is an entry-level field Sales position designed to develop future ... Strong interpersonal and communication skills, both verbal and written. * Desire and ability to ...
Quick apply
Technical Sales Associate
Houston, TX · On-site
The Technical Sales Associate is an entry-level field Sales position designed to develop future ... Strong interpersonal and communication skills, both verbal and written. * Desire and ability to ...
Technician - Technician Sr.
San Angelo, TX · On-site
$25.99 - $44.80/hr
... performing entry level technical work and related activities associated with the planning ... Communication & Interpersonal Skills: Communicates effectively, both orally and in writing with ...
Technician - Technician Sr.
San Angelo, TX · On-site
$25.99 - $44.80/hr
... performing entry level technical work and related activities associated with the planning ... Communication & Interpersonal Skills: Communicates effectively, both orally and in writing with ...
Entry Level Technical Communicator information
What is the difference between Entry Level Technical Communicator vs Technical Writer?
| Aspect | Entry Level Technical Communicator | Technical Writer |
|---|---|---|
| Required Credentials | Associate's degree or relevant certification | Bachelor's degree in English, Communications, or related field |
| Work Environment | Corporate, technical, or engineering settings | Technology, manufacturing, or software companies |
| Employer Usage | Used in industries needing clear communication of technical info | Commonly employed to produce manuals, guides, and documentation |
| Search/Comparison Intent | Often compared for entry-level technical communication roles | Related role focusing on documentation creation |
Entry Level Technical Communicators and Technical Writers both create technical content, but the former often has a broader role involving communication skills and may work in various environments, while the latter specializes in producing detailed documentation. Both roles typically require related certifications and are used across similar industries.
What cities in Texas are hiring for Entry Level Technical Communicator jobs? Cities in Texas with the most Entry Level Technical Communicator job openings:
ASM Research rating
8.6
Based on 14 frontline employees who took The Breakroom Quiz
32nd of 223 rated it services
Job description
The User Support Specialist - Junior delivers entry-level technical support to end users in an enterprise environment, resolving routine hardware, software, and account-related issues while maintaining accurate ticket documentation and strong customer service. The role focuses on first-line "Basic Support" tier services, using standard procedures and knowledge articles to troubleshoot common problems and escalating complex issues to higher-tier teams as needed. The specialist also assists with user onboarding, basic training, and knowledge base contributions to enhance system usability and self-service adoption.
Key Responsibilities
Required Qualifications
Preferred Qualifications
Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Key Responsibilities
- Provide first-line support for common technical issues including login, software, and basic connectivity problems using established troubleshooting steps and knowledge articles.
- Log, track, and update incidents and service requests in ticketing systems such as ServiceNow or Jira, ensuring clear documentation of user issues and resolutions.
- Perform basic troubleshooting of hardware, software, and network issues within defined scope, escalating unresolved or complex cases to higher-tier support teams.
- Assist with account setup, password resets, and routine access requests in accordance with security and access management procedures.
- Communicate clearly and professionally with users across phone, email, chat, and in-person channels to guide issue resolution and set expectations.
- Document resolutions and contribute to the improvement of knowledge base content, support articles, and FAQs based on recurring issues.
- Support user onboarding and basic training activities on enterprise systems and tools, reinforcing common procedures and best practices.
- Maintain awareness of supported systems and applications, learning enterprise support processes to improve service delivery over time.
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience.
- 0-3 years of experience in IT support or help desk roles providing end-user support in technical environments.
- Demonstrated ability to resolve routine user requests and perform basic troubleshooting of hardware, software, and network connectivity issues.
- Experience using ticketing systems such as ServiceNow or Jira to document and track incidents and service requests.
- Strong multi-channel communication skills (phone, email, chat, and in-person) with a customer-oriented approach and attention to documentation quality.
- Experience with basic user account management activities including account setup, password resets, and standard access requests.
- Must meet DoD 8140 requirements, hold an active Secret clearance, and be a U.S. citizen eligible to work in a federal IT environment.
Preferred Qualifications
- Familiarity with basic networking and operating system concepts (e.g., Windows client environments, basic TCP/IP, and common productivity tools).
- Exposure to IT service management tools or environments and an understanding of structured support processes.
- Entry-level certification such as CompTIA A+ or equivalent; CompTIA Network+ or Security+ is a plus.
- Experience contributing to knowledge base content or user-facing documentation in an IT support context.
Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
What ASM Research employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About ASM Research
Sourced by ZipRecruiter
Industry
It services
Company size
1,001 - 5,000 Employees
Headquarters location
Fairfax, VA, US
Year founded
1978