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Entry Level Service Advisor Jobs in Maryland (NOW HIRING)

Micro Center

SERVICE EXPERIENCE ADVISOR

Rockville, MD

$18 - $25/hr

The Service Experience Advisor is the customer's first point of contact for technical service at ... This is a great entry-level opportunity for individuals with experience in sales, hospitality, or ...

Micro Center

SERVICE EXPERIENCE ADVISOR

Rockville, MD · On-site

$18 - $25/hr

The Service Experience Advisor is the customer's first point of contact for technical service at ... This is a great entry-level opportunity for individuals with experience in sales, hospitality, or ...

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Entry Level Service Advisor information

See Maryland salary details

$11

$25

$44

How much do entry level service advisor jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for entry level service advisor in Maryland is $25.17, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $28.94 per hour, depending on experience, location, and employer.

What is an entry level service advisor?

Entry level service advisors are professionals who assist customers at automotive service centers by acting as a liaison between the customer and the technicians. Their responsibilities include greeting customers, understanding their vehicle concerns, creating service orders, and explaining recommended maintenance or repairs. They also help ensure customer satisfaction by providing clear communication, updates, and answering questions about services and costs. This role is often the starting point for a career in automotive service management or related fields.

What are the key skills and qualifications needed to thrive as an entry level service advisor, and why are they important?

To thrive as an Entry Level Service Advisor, you need a basic understanding of automotive services, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management software, customer relationship management (CRM) systems, and point-of-sale tools is commonly required. Excellent communication, active listening, and problem-solving abilities help build trust with customers and support team collaboration. These skills are crucial for efficiently managing service appointments, ensuring customer satisfaction, and supporting the overall service department workflow.

What are the typical challenges faced by entry level service advisors, and how can they overcome them?

Entry level service advisors often encounter challenges such as managing multiple customer requests simultaneously, accurately communicating technical information between customers and technicians, and building trust with clients who may be unfamiliar with vehicle maintenance. To overcome these challenges, it's helpful to develop strong organizational skills, actively listen to customer concerns, and seek guidance from experienced team members. Regular training and a willingness to ask questions can also help new service advisors gain confidence and improve their ability to deliver excellent customer service.

What is the difference between Entry Level Service Advisor vs Service Writer?

AspectEntry Level Service AdvisorService Writer
Required CredentialsHigh school diploma, basic automotive knowledgeHigh school diploma, customer service skills
Work EnvironmentAutomotive service department, customer interactionService department, customer communication
Employer & Industry UsageAuto dealerships, repair shopsAuto dealerships, repair shops
Common Search & ComparisonYesYes

The main difference between an Entry Level Service Advisor and a Service Writer is that the Entry Level Service Advisor is typically new to the role, focusing on learning customer service and basic automotive knowledge, while a Service Writer may have more experience and handle more complex customer interactions and documentation. Both roles are essential in automotive service departments and often overlap in duties, but the Entry Level Service Advisor is ideal for those starting their career in automotive customer service.

How hard is it to become an entry level service advisor?

Becoming an entry level service advisor typically requires good communication skills, basic automotive knowledge, and a high school diploma or equivalent. Many employers provide on-the-job training, and some may prefer candidates with customer service experience or relevant certifications. The role often involves learning dealership or repair shop procedures and tools, making it accessible for those starting in the industry.

What are the most commonly searched types of Service Advisor jobs in Maryland?

The most popular types of Service Advisor jobs in Maryland are:

What are popular job titles related to Entry Level Service Advisor jobs in Maryland?

For Entry Level Service Advisor jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Entry Level Service Advisor jobs in Maryland look for?

The top searched job categories for Entry Level Service Advisor jobs in Maryland are:

Entry Level Service Advisor jobs near you
Infographic showing various Entry Level Service Advisor job openings in Maryland as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $52,352 per year, or $25.2 per hour.

Service Advisor | New Honda Dealership Opening January 2027

Lexington Park, MD • On-site

CMA's Hyundai of Lexington Park
See more jobs at CMA's Hyundai of Lexington Parkexternal

$60K - $90K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

Description

Experienced & Entry-Level Candidates Welcome!

Carter Myers Automotive (CMA) is excited to announce the opening of our brand-new Honda dealership in January 2027, and we're looking for customer-focused individuals to join our Service Team as Service Advisors.

Whether you're an experienced automotive Service Advisor or someone with strong customer service skills looking to start a new career, we want to hear from you. We provide the training, support, and career development needed to help motivated individuals succeed in the automotive industry.


Why Join Our New Honda Team?

  • Be part of the founding team of a brand-new Honda dealership
  • Competitive compensation with commission and bonus opportunities
  • Paid training and ongoing professional development
  • Clear career advancement opportunities
  • State-of-the-art facility and technology
  • Supportive, team-oriented environment
  • Opportunity to grow with one of the region's leading automotive groups

Compensation: $60,000 - $90,000+ Annual Earnings

Our Service Advisors enjoy a competitive compensation plan with expected annual earnings of $60,000-$90,000+, based on experience, performance, customer satisfaction, and productivity. Top performers have the opportunity to exceed the stated range through a strong customer-focused approach and effective service sales.


What You'll Do

  • Welcome customers and provide an exceptional service experience
  • Listen to customer concerns and accurately document vehicle needs
  • Communicate repair and maintenance recommendations
  • Prepare estimates and explain services in a professional manner
  • Coordinate repairs with technicians and parts personnel
  • Provide timely updates throughout the service process
  • Ensure customer satisfaction from check-in to vehicle delivery
  • Build lasting customer relationships that encourage repeat business

Requirements

Previous automotive Service Advisor experience is preferred, but we are willing to train motivated individuals with exceptional customer service, sales, or hospitality experience.


Required Qualifications 

  • Exceptional customer service and communication skills
  • Strong organizational and time-management abilities
  • Ability to multitask in a fast-paced environment
  • Basic computer proficiency
  • Valid driver's license and acceptable driving record

Preferred Qualifications

  • 1+ years of automotive Service Advisor experience preferred
  • Honda or import dealership experience preferred
  • Experience with CDK and other dealership management systems is highly preferred.
  • Knowledge of automotive maintenance and repair services preferred
  • Sales, hospitality, retail, or customer service experience a plus
  • Strong ability to build customer relationships and recommend vehicle maintenance services

Benefits

  • Employee Stock Ownership Plan (ESOP)
  • 401(k) with company support
  • Medical, Dental, and Vision Insurance
  • Paid Time Off
  • Employee Vehicle Purchase Program
  • Employee discounts
  • Ongoing training and professional development
  • Closed on Sundays

Build Something New with Us

This is a unique opportunity to help launch CMA's newest Honda dealership and establish a service department known for excellence, transparency, and outstanding customer care.

If you are passionate about helping customers, enjoy working in a fast-paced environment, and are ready to grow your career with a respected automotive organization, we encourage you to apply today.


Join our founding team and help us deliver an exceptional service experience when our new Honda dealership opens in January 2027.

Apply