Entry Level Remote Live Chat Agent Jobs in California

Location*: Southern California / Los Angeles area
(remote, periodic area travel required)

Are you confident speaking in public, a skilled listener, and adept at evaluating and conveying case details? If so, this role could be a perfect fit for you!

As a Legal Claims Analyst at Morley, you'll play a key role in managing small automotive claims cases, collaborating closely with the General Counsel of a Fortune 500 automaker.

An important part of your role will be to represent the client in court, attentively listen to proposed decisions, respond thoughtfully and provide knowledgeable testimony about the client’s policies and procedures. You'll ensure that resolutions are both fair and compliant.

This position is ideal if:

• You have a strong understanding of litigation
• Excel in communication
  
• And are a California resident convenient to the Los Angeles area

What You'll Do

• Collaborate with the Office of the General Counsel (OGC) and client outside counsel to support the client's defense strategies, including lemon law claims
• Serve as the "Person Most Knowledgeable" (PMK) on the client’s policies and procedures, providing essential testimony at depositions and trials
• Manage small claims cases effectively, confidently representing the client’s interests in court 15% of the time
• Work in partnership with the California review team (located in Michigan), evaluating vehicle buyback requests to ensure they meet legal standards
• Train and guide team members on best practices for managing claims, emphasizing the nuances of lemon law
• Assess relief requests from consumers, focusing on those related to lemon law, to ensure fair and compliant resolutions
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude 

*Work Location

• This is a remote position that requires periodic travel to locations within Southern California.
• Candidates must reside in proximity to the Los Angeles area.

Pay Transparency

This full-time role offers a starting salary between $65,000 - $77,000 annually, based on experience and expertise, including familiarity with California lemon law.

Questions Before You Apply? 

Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 5 a.m. - 2 p.m. Pacific time / 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day).

Required Skills

• Understanding of litigation processes; able to confidently support legal cases
• Strong listening skills; able to consider the points provided and respond thoughtfully as an expert on the relevant guidelines
• Excellent communication skills to effectively articulate case details in court
• A proactive attitude, exceptional organizational skills, and a detailed approach to case management
• Ability to work independently in a high-stress environment, focusing on legal case management and client representation

Eligibility Requirements

• Must have the ability to pass a pre-employment background check and drug screen
• Experience in a role dealing with consumer claims and California lemon law
• College degree
• Available to travel on location for cases / trials as needed (15% of the time)
• Commitment to a consistent work schedule

Nice to Have

• Paralegal or legal assistant experience

Remote Work Requirements

• **Resident of California, in proximity to the Los Angeles area**
• High-speed internet access at home that you are able to connect to via Ethernet or landline
• Secluded and distraction-free work environment

At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.

Health & Wellness Benefits

• Medical and prescription coverage
• Dental and vision insurance
• Paid time off
• Associate wellness program with rewards for annual checkups
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

• 401(k) with match
• Flexible spending account (FSA)
• Life insurance
• Company-paid short- and long-term disability insurance

Benefits to Make Your Life Easier

• 24/7 online access to doctors through Teladoc
• 24/7 nurse help desk
• Patient advocacy with free 24/7 support for benefit questions and claims
• Guidance for family, financial and estate planning (including wills)

About Morley

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us.

We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.

Thank you for your interest in Morley.

Notices

• Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo
• Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa
• Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy

At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.

Health & Wellness Benefits

• Medical and prescription coverage
• Dental and vision insurance
• Paid time off
• Associate wellness program with rewards for annual checkups
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

• 401(k) with match
• Flexible spending account (FSA)
• Life insurance
• Company-paid short- and long-term disability insurance

Benefits to Make Your Life Easier

• 24/7 online access to doctors through Teladoc
• 24/7 nurse help desk
• Patient advocacy with free 24/7 support for benefit questions and claims
• Guidance for family, financial and estate planning (including wills)

About Morley

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us.

We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.

Thank you for your interest in Morley.

Notices

• Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo
• Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa
• Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy