Position Technical Support Administrator II - this is a 10am-7pm EST Monday - Friday shift ... Analyze Linux logs (e.g., kernel and messages, etc.) and perform packet capture troubleshooting ...
Position Technical Support Administrator II - this is a 10am-7pm EST Monday - Friday shift ... Analyze Linux logs (e.g., kernel and messages, etc.) and perform packet capture troubleshooting ...
Entry Level Remote Linux Administrator information
What is the difference between Entry Level Remote Linux Administrator vs Entry Level Remote Network Administrator?
| Aspect | Entry Level Remote Linux Administrator | Entry Level Remote Network Administrator |
|---|---|---|
| Certifications | Linux+, LPIC-1 | CompTIA Network+, Cisco CCNA |
| Work Environment | Remote, server-focused | Remote, network infrastructure |
| Industry Usage | IT, hosting, cloud services | IT, telecommunications, enterprise networks |
| Common Search Intent | Linux admin roles, server management | Network setup, troubleshooting |
The Entry Level Remote Linux Administrator primarily manages Linux servers, focusing on system setup, maintenance, and security. In contrast, the Entry Level Remote Network Administrator handles network infrastructure, including configuring routers and switches. Both roles are remote, entry-level, and require foundational certifications, but they specialize in different areas of IT infrastructure.
What does an Entry Level Remote Linux Administrator do?
An Entry Level Remote Linux Administrator is responsible for managing and maintaining Linux-based servers and systems remotely. Their duties typically include monitoring system performance, applying updates and patches, troubleshooting issues, and ensuring the security of the servers. They work with command-line tools and often collaborate with other IT professionals to support the organization's infrastructure. This role is ideal for those starting their careers in IT and interested in Linux system administration.
What are some common challenges faced by entry level remote Linux administrators, and how can they be addressed?
Entry level remote Linux administrators often encounter challenges such as troubleshooting unfamiliar systems without physical access, navigating varied server environments, and managing time effectively when working independently. To address these, it's helpful to develop strong documentation habits, utilize remote collaboration tools, and actively seek mentorship from more experienced team members. Regularly participating in team meetings and knowledge-sharing sessions can also enhance your problem-solving abilities and help you stay aligned with team standards.
What are the key skills and qualifications needed to thrive as an Entry Level Remote Linux Administrator, and why are they important?
To thrive as an Entry Level Remote Linux Administrator, you need a solid understanding of Linux operating systems, basic networking, and troubleshooting, often supported by a relevant degree or coursework. Familiarity with command-line tools, shell scripting, and remote management platforms, as well as certifications like CompTIA Linux+ or LPIC-1, are typically required. Strong problem-solving, communication, and time management skills help you efficiently resolve issues and collaborate with remote teams. These skills are essential to maintain system stability, provide timely support, and ensure secure, uninterrupted server operations in a remote work environment.
What are popular job titles related to Entry Level Remote Linux Administrator jobs in Connecticut? For Entry Level Remote Linux Administrator jobs in Connecticut, the most frequently searched job titles are:
- Remote Microsoft Exchange Administrator
- Jira Administrator Remote
- Remote Linux Administrator
- Remote Insurance Restoration Contractor
- Remote Concur Expense Administrator
- Trust Administrator Remote
- Remote Red Hat Linux Administrator
- Remote Microsoft Azure Administrator Associate
- Remote Ibm System Administrator
What job categories do people searching Entry Level Remote Linux Administrator jobs in Connecticut look for? The top searched job categories for Entry Level Remote Linux Administrator jobs in Connecticut are:
What cities in Connecticut are hiring for Entry Level Remote Linux Administrator jobs? Cities in Connecticut with the most Entry Level Remote Linux Administrator job openings:
Technical Support Specialist II (Remote US) - 2nd shift 10AM - 7:00 PM Mon-Fri
Norwalk, CT • Remote
Other
Medical, PTO
This job post has expired today. Applications are no longer accepted.
Job description
Ventus is an entity within Digi, a Business Unit that’s an industry leader in IT networking innovations, leveraging technology to produce market-driving network solutions. Operating from over 20 years of experience and delivering secure enterprise class networks, Ventus develops cellular wireless and fixed line SD-WAN, Hybrid WAN, and Cellular WAN solutions for an expanding array of business connectivity applications. Position Technical Support Administrator II - this is a 10am-7pm EST Monday - Friday shift - (Training for the first 3-6 months will be M-F 9-6 pm EST) What We Offer (Paragraph/Overview) We provide an exciting opportunity for a dedicated professional to join our remote technical support team. You’ll leverage your network troubleshooting expertise and communication skills in a fast-paced, customer focused environment. This role not only allows flexibility of working from home but also offers a supportive and dynamic work culture. We equip you with the necessary tools, and we highly value your adaptability, attention to detail, and contribution. Make us part of your journey today. What You Will Do
The anticipated base pay range for this position is $26.03/hr – $26.92/hr. Pay ranges are determined by role, job level and primary job location. The range displayed reflects the reasonable range we anticipate paying for this position and reflects the cost of labor within several U.S. geographic markets. The specific salary offered within the range will depend on various factors including, but not limited to the candidate’s relevant and prior experience, education, skills, and primary work location. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each position. Pay ranges are typically reviewed and updated annually.
At Digi, we embrace diversity and inclusion among our teammates. It is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are committed to providing an environment of respect where equal employment opportunities are available to all applicants and teammates.
- Provide Level 2 technical support in a fast-paced contact center environment, handling inbound customer and partner contacts via voice and digital channels
- Monitor network and system health using alerting and event-management platforms (e.g., SolarWinds, LogicMonitor, Auvik, Zabbix, etc.), respond to alarms, perform initial triage, and drive incidents to resolution or escalation
- Perform remote diagnostics, troubleshooting, and reconfiguration for cellular and wireline gateways/routers using proprietary and standard troubleshooting tools
- Troubleshoot network issues across OSI layers 1–6, including the use of Linux command-line tooling for network diagnosis (required)
- Analyze Linux logs (e.g., kernel and messages, etc.) and perform packet capture troubleshooting using tools such as tcpdump and Wireshark; document findings and recommended actions (required)
- Coordinate troubleshooting efforts with field services technicians, customers, channel partners, and internal contacts; escalate issues to senior support/leadership when appropriate
- Support vendor/customer installations of managed equipment and services
- Maintain thorough, accurate documentation of customer interactions and technical work in ticketing and related systems
- Meet performance expectations and key performance indicators (KPIs) in partnership with leadership
- Use company-supplied equipment (Windows laptop, headset, and peripherals) to perform daily work
- Professional, customer-first approach with strong and recognized customer service and interpersonal skills
- Willing and able to leverage AI-assisted tools (e.g., for knowledge lookup, documentation, and troubleshooting support) while following company guidelines and maintaining data/privacy standards
- Excellent written and verbal communication, with strong documentation habits
- Self-starter mentality with strong ownership, follow-through, and the ability to prioritize in a shifting environment
- Detail-oriented, efficient, and capable of logical/critical thinking to isolate root cause and drive resolution
- 2+ years of technical support and/or call center experience in Tier I/Tier II roles (1+ year is a plus)
- Experience providing Level 2 (or higher) support to channel partners and resellers (preferred/strong plus)
- Required technical support experience/knowledge:
- Troubleshooting aligned to the OSI model (Physical through Presentation layers)
- IPv4 and subnetting
- Strong proficiency in a Linux command-line environment for network troubleshooting
- Log review (Linux and Cisco IOS environments), and packet capture experience using tcpdump (or equivalent)
- Linux firewalling, including the ability to view and interpret rulesets in iptables/nftables to validate allowed/blocked traffic and assist in root-cause analysis
- NAT troubleshooting, including interpreting port forwarding behavior, and isolating common issues such as asymmetric routing
- Reliable broadband internet connection
- Flexible shift availability—may include weekends, non-standard days/hours (1st, 2nd, or 3rd shift), and holidays
- Cellular troubleshooting experience
- Wi-Fi troubleshooting and diagnosis
- Cisco IOS network troubleshooting and familiarity with routing protocols such as BGP and OSPF
- Ability to diagnose common Phase 1 and Phase 2 IKE/IPsec issues
- Experience with Digi router hardware, Digi Remote Manager and/or the Digi DAL platform
The anticipated base pay range for this position is $26.03/hr – $26.92/hr. Pay ranges are determined by role, job level and primary job location. The range displayed reflects the reasonable range we anticipate paying for this position and reflects the cost of labor within several U.S. geographic markets. The specific salary offered within the range will depend on various factors including, but not limited to the candidate’s relevant and prior experience, education, skills, and primary work location. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each position. Pay ranges are typically reviewed and updated annually.
At Digi, we embrace diversity and inclusion among our teammates. It is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are committed to providing an environment of respect where equal employment opportunities are available to all applicants and teammates.
About Digi International
Sourced by ZipRecruiter
Industry
Telecommunications
Company size
501 - 1,000 Employees
Headquarters location
Hopkins, MN, US
Year founded
1985