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Entry Level Remote It Support Jobs in Illinois (NOW HIRING)

Varsity Tutors

CompTIA A+ Tutor

Champaign, IL · Remote

$25 - $40/hr

Emphasizes systematic troubleshooting approaches and connecting theory to hands-on IT support tasks ... for entry-level CompTIA A+ certification. * Effective Teaching Methods: Ability to identify ...

Varsity Tutors

CompTIA A+ Tutor

Dekalb, IL · Remote

$25 - $40/hr

Emphasizes systematic troubleshooting approaches and connecting theory to hands-on IT support tasks ... for entry-level CompTIA A+ certification. * Effective Teaching Methods: Ability to identify ...

Varsity Tutors

CompTIA A+ Tutor

Evanston, IL · Remote

$25 - $40/hr

Emphasizes systematic troubleshooting approaches and connecting theory to hands-on IT support tasks ... for entry-level CompTIA A+ certification. * Effective Teaching Methods: Ability to identify ...

Varsity Tutors

CompTIA A+ Tutor

Highland Park, IL · Remote

$25 - $40/hr

Emphasizes systematic troubleshooting approaches and connecting theory to hands-on IT support tasks ... for entry-level CompTIA A+ certification. * Effective Teaching Methods: Ability to identify ...

Varsity Tutors

CompTIA A+ Tutor

Oak Lawn, IL · Remote

$25 - $40/hr

Emphasizes systematic troubleshooting approaches and connecting theory to hands-on IT support tasks ... for entry-level CompTIA A+ certification. * Effective Teaching Methods: Ability to identify ...

Varsity Tutors

CompTIA A+ Tutor

Wheaton, IL · Remote

$25 - $40/hr

Emphasizes systematic troubleshooting approaches and connecting theory to hands-on IT support tasks ... for entry-level CompTIA A+ certification. * Effective Teaching Methods: Ability to identify ...

Varsity Tutors

CompTIA A+ Tutor

Des Plaines, IL · Remote

$25 - $40/hr

Emphasizes systematic troubleshooting approaches and connecting theory to hands-on IT support tasks ... for entry-level CompTIA A+ certification. * Effective Teaching Methods: Ability to identify ...

Varsity Tutors

CompTIA A+ Tutor

Buffalo Grove, IL · Remote

$25 - $40/hr

Emphasizes systematic troubleshooting approaches and connecting theory to hands-on IT support tasks ... for entry-level CompTIA A+ certification. * Effective Teaching Methods: Ability to identify ...

Varsity Tutors

CompTIA A+ Tutor

Chicago, IL · Remote

$25 - $40/hr

Emphasizes systematic troubleshooting approaches and connecting theory to hands-on IT support tasks ... for entry-level CompTIA A+ certification. * Effective Teaching Methods: Ability to identify ...

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Showing results 21-40

All JobsIt Support JobsEntry Level Remote It Support JobsEntry Level Remote It Support Jobs in Illinois

Entry Level Remote It Support information

See Illinois salary details

$13

$24

$35

How much do entry level remote it support jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for entry level remote it support in Illinois is $24.29, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $27.50 per hour, depending on experience, location, and employer.

What is an entry level remote IT support?

An Entry Level Remote IT Support job involves assisting users with technical issues, troubleshooting hardware and software problems, and providing guidance on IT systems—all performed remotely. Responsibilities may include responding to help desk tickets, resolving connectivity issues, and assisting with software installations. This role requires basic technical knowledge, good communication skills, and problem-solving abilities. It is a great starting point for those looking to build a career in IT support and gain hands-on experience with various technologies.

What are the typical daily responsibilities of an entry level remote IT support?

Entry Level Remote IT Support specialists primarily help users resolve technical issues by responding to support tickets, emails, or chat inquiries throughout the workday. Tasks include diagnosing hardware or software problems, walking users through solutions, escalating complex issues to senior technicians, and documenting each interaction. You'll also regularly update knowledge base articles and may assist with onboarding processes for new employees. This role is ideal for those who enjoy problem-solving and want to gain diverse technical experience while working remotely.

What are the key skills and qualifications needed to thrive in entry level remote IT support?

To thrive as an Entry Level Remote IT Support professional, you need a basic understanding of computer systems, troubleshooting techniques, and typically an associate's degree or relevant certification such as CompTIA A+. Familiarity with remote support tools, ticketing systems like Zendesk or ServiceNow, and basic networking concepts is often required. Strong communication skills, patience, and a customer service mindset are important for effectively assisting users remotely and resolving their issues. These skills and qualities are crucial as they enable efficient problem-solving and foster reliable technical support in a distributed work environment.

What are popular job titles related to Entry Level Remote It Support jobs in Illinois?

For Entry Level Remote It Support jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Entry Level Remote It Support jobs in Illinois look for?

The top searched job categories for Entry Level Remote It Support jobs in Illinois are:

What cities in Illinois are hiring for Entry Level Remote It Support jobs?

Cities in Illinois with the most Entry Level Remote It Support job openings:

Entry Level Remote It Support jobs near you
Infographic showing various Entry Level Remote It Support job openings in Illinois as of August 2026, with employment types broken down into 80% Full Time, 14% Part Time, and 6% Contract. Highlights an 100% Remote job distribution, with an average salary of $50,527 per year, or $24.3 per hour.

IT Analyst - Billing & Payments

Pekin Insurance

Pekin, IL • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Pekin Insurance rating

9.4

Company rating: 9.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

7th of 315 rated insurance

Job description

Looking for more than just a job? You've found it.
At Pekin Insurance, you're not a number-you're part of something bigger. For over 100 years, we've built a community where people are valued, supported, and empowered to grow. Here, you'll find a workplace where collaboration is real, ideas are welcome, and the work you do truly matters. We're proud to help people through life's toughest moments-and it's our people who make that possible.
From day one, you'll be encouraged to bring your whole self to work, take on meaningful challenges, and grow in ways that matter to you. Learn more about Pekin Insurance Here!
Position Overview
The IT Analyst - Billing & Payments is responsible for helping business partners identify and implement technology solutions by determining the business requirements for a product, project, or program, and translating these requirements into user stories and features. The IT Analyst - Billing & Payments provides general analytical support across products and the entire organization, and therefore should understand key business processes, key business drivers, short and long-term direction, and related technologies. During development, the IT Analyst - Billing & Payments deals with issues and questions as well as provides support in implementing required changes.
The IT Analyst - Billing & Payments communicates emerging business and customer trends to delivery teams; supports prototyping and design for innovative solutions; identifies opportunities for business-led delivery; and promotes modern technology opportunities and trends to business partners and product managers.
The IT Analyst - Billing & Payments has knowledge and understanding of IT Operations and the processes that control workflow and changes. The IT Analyst - Billing & Payments can provide support and recommendations towards business request handling, change and release control, asset and inventory tracking, and major incident handling/tracking. The IT Analyst-Billing & Payments can provide support in IT risk and finance disciplines such as internal or external audit handling, budgeting, contract management, and technical/process writing.
The IT Analyst-Billing & Payments participates in program increment planning, pre-and-post planning, system, and solution demos, and inspect and adapt events. The IT Analyst - Billing & Payments may also contribute to the development of the team backlog and architectural runway, management of work in process (WIP) levels, and support of program and solution Kanban's.
Essential Job Functions
  • Elicit, analyze, and document business, functional, and non-functional requirements for Billing & Payments capabilities.
  • Translate customer journeys, billing processes, and stakeholder needs into clear epics, features, user stories, acceptance criteria, process flows, and testable requirements.
  • Partner with Product Owners, Product Managers, business partners, and technology teams to refine backlog items and support prioritization based on business value, customer impact, risk, and operational efficiency.
  • Support delivery of enhancements across Guidewire BillingCenter, OneInc, customer portals, and related integrations by clarifying requirements, answering delivery questions, and facilitating issue resolution.
  • Define, set up, and execute test cases; support UAT planning and execution; document defects; and validate that delivered functionality meets business intent.
  • Analyze product performance, operational data, defects, and customer experience feedback to identify opportunities for improvement.
  • Create and maintain process documentation, use cases, data requirements, reporting needs, and implementation support materials.
  • Participate in PI planning, sprint planning, backlog refinement, demos, inspect-and-adapt events, and release readiness activities as required.
  • Promote continuous improvement and modernization of billing and payment experiences through data-driven analysis and industry best practices.
  • Performs other duties as assigned

Education & Experience
  • Bachelor's degree or in Information Systems, Computer Science, Information Systems, Business, or other related fields or equivalent work experience.
  • Typically requires 2-5 years of experience as a Business Analyst, IT Analyst, Product Analyst, or similar role.in the desired field or may have intermediate level technical or business work experience
  • Experience in an agile environment strongly preferred

Must Have:
  • Experience eliciting, analyzing, documenting, and validating business, functional, and non-functional requirements.
  • Experience translating customer journeys, business processes, and stakeholder needs into:
    • Epics, features, and user stories
    • Acceptance criteria
    • Use cases and process flows
    • Test cases and UAT scenarios
  • Experience supporting products, applications, or business capabilities related to:
    • Billing and payments
    • Customer portals/self-service
    • Financial transactions
    • Insurance policy servicing
  • Demonstrated experience partnering with business stakeholders, Product Owners, Product Managers, and technical teams to deliver customer-facing capabilities.
  • Strong understanding of Agile and Scrum methodologies, including backlog refinement, sprint planning, demos, and retrospectives.
  • Experience analyzing competing stakeholder needs using business value, customer impact, risk, operational efficiency, and delivery feasibility.

Business Analysis
  • Requirements elicitation, documentation, process mapping, use cases, and traceability

Agile Delivery
  • User story writing, acceptance criteria, backlog refinement, sprint planning, demos, and dependency management

Stakeholder Communication
  • Facilitation, interviewing, presentation skills, influence, conflict resolution, and expectation management

Analytical Skills
  • Root cause analysis, data analysis, KPI review, problem solving, and decision support

Testing & Quality
  • Test case definition, UAT support, defect triage, and validation of business outcomes

Technical Understanding
  • Basic understanding of APIs and integrations, web vs. mobile capabilities, cloud concepts, data flows, and payment processing fundamentals

Good to have experience:
  • Property & Casualty insurance experience
  • Experience with billing and payment systems.
  • Experience implementing or supporting:
    • Guidewire BillingCenter
    • Payment platforms
    • Customer portals
    • Digital payment modernization
    • Recurring payment systems
    • Electronic billing and paperless preferences
  • Experience with:
    • Payment gateways
    • ACH, credit card, and digital wallet processing
    • Payment plans and installment billing
    • Collections and delinquency workflows
    • Refunds, reversals, and payment exception handling
  • Experience with Guidewire Cloud or SaaS platforms.
  • Experience participating in large-scale modernization initiatives.
  • Experience working in regulated industries:
    • Insurance
    • Banking
    • Healthcare
    • Financial Services

Customer Experience
  • Journey mapping, design thinking, and voice-of-customer analysis

AI & Automation
  • Workflow automation, prompt engineering fundamentals, and practical AI use cases

Data & Reporting
  • Experience with Power BI, Jira dashboards, product analytics, and operational reporting

Insurance Billing Expertise
  • Installments, agency vs. direct bill, commissions, refunds, payment reversals, delinquency, and collections

Certifications & Licenses
  • Agile, Business Analysis (CBAP/CCBA), Insurance, or Guidewire certifications preferred

Knowledge, Skills & Abilities
Demonstrated knowledge of:
  • Information gathering, planning, and organizing methods and principles
  • The organization's goals and objectives
  • Business operations, system requirements and IT processes and technologies
  • Demonstrated skill in:
  • Fundamental analytical and conceptual thinking
  • Planning, organizational, and time management
  • Written and verbal communication including technical writing skills

Demonstrated ability to:
  • Elicit requirements and performing testing
  • Translate customer journeys into user stories
  • Analyze data to draw business-relevant conclusions and in data visualization techniques and tools
  • Influence stakeholders and work closely with them to determine acceptable solutions
  • Conduct research on a wide range of computing issues as required
  • Absorb and retain information quickly, specifically complex technical information
  • Work with technical teams producing complex solutions
  • Support controls and assist in managing risk to foster a stable business production environment
  • Apply original thinking to produce innovative ideas and innovate

Applicants must be authorized to work in the U.S. without sponsorship now or in the future.
Pay Range:
$66,000-$89,500 per year
    • This range is based on the expected level of experience and skills for this position. Final compensation will depend on individual

Benefits:
  • Health, Dental and Vision Insurance
  • Generous 401(k) with company match
  • Paid Time Off (PTO) with Paid Holidays
  • Flexible/Hybrid Work Schedule
  • Paid Volunteer Program

For more information about the benefits we offer, please visit our Careers Page.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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