Who We Are
BH Management, LLC is a people-first multifamily owner and operator that grew from a small startup
into one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages
over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune
Magazine as the "Best Workplace for Women," "Best Workplace for Millennials," and "Best Workplaces
for Diversity." Powered by innovation and a can-do attitude, BH improves daily, striving to construct a
smarter way to live, invest, manage, and grow.
BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go-
getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set
our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of where
we've come and are ready to tackle what's next. Come join us!
**Candidate must reside in the Dallas, TX area**
Position Summary:
The Service Technician is responsible for assisting with oversight of the physical asset and ensuring customer satisfaction. This position will diagnose problems and makes repairs in areas such as HVAC, electrical, plumbing, carpentry, dry wall, interior and exterior structural, appliances, and assist with apartment make-readies along with preventive maintenance and construction or rehabilitation projects for the property. Exhibits strong commitment to the service needs of the internal and external customers.
Pay Range: $24.52 - 36 hr
Essential Job Functions:
- Uses service request system to schedule and establish priorities with daily assistance from Community Manager and Service Manager.
- Repairs/replaces any apartment material/maintenance requests within scope of management responsibility including but not limited to the following areas- HVAC, electrical, plumbing, carpentry, dry walling, interior and exterior structural, appliances, and apartment make-readies; including exterior grounds and common areas of the property.
- Monitors the completion of service requests while limiting callbacks and ensuring customer satisfaction.
- Complete understanding and working knowledge of the companys policies and procedures. Assisting with ensuring that established preventative maintenance programs are implemented, followed, and documented per BH program guidelines.
- The ability to use independent judgement while dealing with moderate to high levels of stress due to meeting deadlines, reprioritizing activities.
- Works with the office team and Maintenance supervisor completing move in/move out reports. Completing work per schedule, discussing as needed any major expense before acting. Reporting to Community Manager when completed units are ready to show.
- Assist with identification and correction of hazardous community conditions including daily touring of the property reporting any hazards to the Community Manager and Service Manager. May assist with repairing hazards.
- Shares on-call responsibilities with the maintenance team; responding to resident requests within 24 hours and hazardous weather problems as soon as made aware of the situation.
- Assist with inventory and ordering supplies, and may be responsible for pick-up of supplies as-needed.
- Travel up to 100% of the time to other sites and states as scheduled
- Other duties as assigned.
Minimum Qualifications/Skills:
- Six months to one-year general maintenance and safety experience
- Demonstrated knowledge of building maintenance and repair and preventative maintenance programs, irrigation and pool systems, large and small appliance repair
- Basic computer skills/knowledge required to perform job functions
- Ability to work independently with minimal supervision
- Excellent time management skills; ability to prioritize work functions
- A positive, team-oriented attitude, and ability to work with a diverse group of people and customers
- Required to provide own (industry specific) hand tools
- A valid drivers license and/or reliable transportation required
- Regular attendance, punctuality and dependability required
- Six months to one-year general knowledge/experience with all major types of heating and air conditioning
- HVAC certification
- EPA Certification in areas of Type II-domestic HVAC systems, 410A
- CPO (Certified Pool Operator) or ability to obtain
Work Schedule 8am-5pm, Monday-Friday (work schedule may vary). Some overtime may be required and ability to work extended hours including "on-call" and/or participate in a rotating "on-call" schedule as needed to meet business needs.
Physical Requirements/Environment: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job generally operates in conditions that includes an indoor and outdoor environment based on tasks performed. Conditions may include: varying climate, moderate to high noise levels, vibration into hands, chemicals, blood/body fluids, various fumes, odors, vapors, dust, airborne particles, microbial growth, poor ventilation, moving objects, high elevations, slippery surfaces, carpeted, linoleum, hard surfaced floors or cement, cold temperatures below 32° and above 90° Fahrenheit. While performing the duties of this job, employees must use safety equipment, PPE (Personal Protective Equipment) and be able to regularly sit or stand, have full range of motion with upper and lower body, continual movement to include, but not limited to, walking, bending, stooping, crawling, climbing stairs and ladders up to 18" feet, building heights up to two (2) stories as tolerated by associate, reaching above/below shoulder, crouching, kneeling, carrying, pushing, pulling a minimum of 50 lbs., up to 100 lbs. with assistance, repetitive hand and foot motion, and frequent use of various equipment and small hand tools. This position requires close visual acuity to perform an activity such as reading, writing, viewing a computer terminal performing physical tasks, which may include operating motor vehicles. The ability and means to travel locally, overnight, in specific regions or states via automobile and airplane may be required.
BH is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live. Our posted compensation reflects the cost of talent across multiple US geographic markets. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.