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Entry Level Remote Helpdesk Jobs in Toronto, ON (NOW HIRING)

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Entry Level Sales Associate -- Work From Home AO Globe Life | 100% Remote | Full-Time | Training ... Maybe people come to you when they need help making a decision. Maybe you're organized, competitive ...

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Remote Client Sales Representative (Entry-Level) 100% Remote | United States & Canada | Full-Time | ... Helping clients compare choices and make informed decisions * Responding to questions and providing ...

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Entry Level Remote Helpdesk information

What is an entry level remote helpdesk?

An entry level remote helpdesk job involves providing technical support and assistance to customers or employees, usually through phone, email, or chat, while working from a remote location. Responsibilities typically include troubleshooting common computer or software issues, answering user inquiries, and escalating more complex problems to higher-level technicians. These positions are ideal for individuals starting their IT careers and often require good communication skills, basic technical knowledge, and the ability to work independently. Entry level remote helpdesk roles can offer valuable experience and a pathway to more advanced positions within IT support.

What are the key skills and qualifications needed to thrive as an entry level remote helpdesk professional?

To thrive as an Entry Level Remote Helpdesk professional, you need a basic understanding of computer systems, troubleshooting skills, and often a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems (like Zendesk or ServiceNow), remote desktop tools, and standard office software is typically required. Excellent communication, patience, and problem-solving abilities help you deliver effective support and build trust with users. These skills are crucial because they enable you to resolve technical issues efficiently while maintaining customer satisfaction from a remote environment.

What are some common challenges faced by entry level remote helpdesk professionals, and how can they be addressed?

Entry level remote helpdesk professionals often encounter challenges such as troubleshooting technical issues without in-person context, managing multiple support tickets simultaneously, and communicating clearly with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong written and verbal communication skills, stay organized with ticketing systems, and actively participate in team chats or meetings to share solutions and learn from more experienced colleagues. Many organizations provide ongoing training and mentorship, so taking advantage of these resources can also help you adapt and grow in the role.

What is the difference between Entry Level Remote Helpdesk vs Technical Support Specialist?

AspectEntry Level Remote HelpdeskTechnical Support Specialist
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, sometimes more advanced or specialized
Work EnvironmentRemote, customer-facing, troubleshooting via phone or chatRemote or on-site, troubleshooting hardware/software issues
Industry UsageCommon in IT, tech support, customer service sectorsUsed across IT, software, hardware, and network support roles

Both roles involve technical troubleshooting and customer support, often requiring similar certifications. The main difference lies in the scope: Entry Level Remote Helpdesk typically handles basic issues and customer inquiries remotely, while Technical Support Specialists may deal with more complex technical problems, sometimes on-site. Understanding these distinctions helps job seekers target the right roles based on their skills and career goals.

What job categories do people searching Entry Level Remote Helpdesk jobs in Toronto, ON look for?

The top searched job categories for Entry Level Remote Helpdesk jobs in Toronto, ON are:

Infographic showing various Entry Level Remote Helpdesk job openings in Toronto, ON as of August 2026, with employment types broken down into 86% Full Time, 8% Part Time, and 6% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution.

Entry Level Sales Associate -- Work From Home

AO Globe Life

Toronto, ON • Remote

CA$60K - CA$80K/yr

Full-time

Medical, Dental, Vision, Life

Posted yesterday

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Job description

Entry Level Sales Associate — Work From Home

AO Globe Life | 100% Remote | Full-Time | Training Provided

A Remote Job Where Your Personality Can Actually Work in Your Favor

You don't have to be the person who has been selling for years.

Maybe you're naturally good at starting conversations. Maybe people come to you when they need help making a decision. Maybe you're organized, competitive, dependable, or simply ready to try something different.

Those qualities can go a long way in sales.

AO Globe Life is looking for Entry Level Sales Associates to work with clients who have already requested information about life insurance and supplemental benefits.

You'll learn our products and sales process through training, then put that knowledge to work by having real conversations with clients, understanding what they're looking for, and helping them explore the options available to them.

What The Job Actually Looks Like

Your day won't be spent randomly calling people who have never heard of you.

You'll be working with provided client opportunities and scheduled conversations, giving you the chance to focus on the part that matters most: building a connection and having a productive conversation.

You'll be responsible for:

  • Speaking with clients by phone and video
  • Learning about their needs, questions, and priorities
  • Explaining available insurance and supplemental benefit options
  • Making recommendations based on the information provided by the client
  • Helping clients understand their options
  • Guiding interested clients through the next steps
  • Following up when a client needs additional information
  • Keeping your appointments and client information organized
  • Participating in virtual meetings, training, and coaching

The goal isn't to talk someone into something they don't want.

It's about understanding the person you're speaking with, explaining the options clearly, and helping them make an informed decision.

What You Bring Matters More Than What's On Your Résumé

We welcome people from different backgrounds.

Your previous experience might include:

Customer Service | Retail | Hospitality | Recruiting | Education | Administration | Call Centers | Sales

Or you may be looking for your first real opportunity to build professional experience.

What we're looking for is someone who can communicate well, take responsibility for their work, stay consistent, and be coachable.

Insurance or previous sales experience is not required.

You'll be taught the process. What you do with that training is up to you.

What You Can Expect From Us

Once you're on the team, you'll have access to:

  • 100% Remote Work
  • Full-Time Schedule
  • Training for New Representatives
  • Ongoing Coaching & Mentorship
  • Provided Client Opportunities
  • Flexible Scheduling
  • Weekly Pay
  • Commission-Based Compensation
  • Uncapped Earning Potential
  • Health Benefits
  • Recognition & Incentive Programs
  • Advancement Opportunities
  • Leadership Development

Please note: This is a commission-based sales position. Earnings vary based on individual sales performance, activity, and results.

About AO Globe Life

AO Globe Life is part of Globe Life and serves individuals and families seeking life insurance and supplemental health benefit solutions.

Our remote representatives work directly with clients while receiving training, coaching, and support as they develop in the role.

Maybe This Is The Change You've Been Looking For

If you're ready to step into something new, want the flexibility of working from home, and like the idea of building a career where your effort can directly impact your results, we'd like to hear from you.

Apply today for the Entry Level Sales Associate — Work From Home position.