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Entry Level Remote Helpdesk Jobs in Toronto, ON (NOW HIRING)

Globe Life Insurance

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Remote Customer Sales and Support Representative (Entry-Level)

Toronto, ON · Remote

CA$60K - CA$80K/yr

Remote Customer Sales and Support Representative (Entry-Level) 100% Remote | United States & Canada ... who enjoy helping others and are ready to develop valuable professional skills. Whether you're ...

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Entry Level Remote Helpdesk information

What are the key skills and qualifications needed to thrive as an Entry Level Remote Helpdesk professional, and why are they important?

To thrive as an Entry Level Remote Helpdesk professional, you need a basic understanding of computer systems, troubleshooting skills, and often a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems (like Zendesk or ServiceNow), remote desktop tools, and standard office software is typically required. Excellent communication, patience, and problem-solving abilities help you deliver effective support and build trust with users. These skills are crucial because they enable you to resolve technical issues efficiently while maintaining customer satisfaction from a remote environment.

What is an entry level remote helpdesk job?

An entry level remote helpdesk job involves providing technical support and assistance to customers or employees, usually through phone, email, or chat, while working from a remote location. Responsibilities typically include troubleshooting common computer or software issues, answering user inquiries, and escalating more complex problems to higher-level technicians. These positions are ideal for individuals starting their IT careers and often require good communication skills, basic technical knowledge, and the ability to work independently. Entry level remote helpdesk roles can offer valuable experience and a pathway to more advanced positions within IT support.

What is the difference between Entry Level Remote Helpdesk vs Technical Support Specialist?

AspectEntry Level Remote HelpdeskTechnical Support Specialist
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, sometimes more advanced or specialized
Work EnvironmentRemote, customer-facing, troubleshooting via phone or chatRemote or on-site, troubleshooting hardware/software issues
Industry UsageCommon in IT, tech support, customer service sectorsUsed across IT, software, hardware, and network support roles

Both roles involve technical troubleshooting and customer support, often requiring similar certifications. The main difference lies in the scope: Entry Level Remote Helpdesk typically handles basic issues and customer inquiries remotely, while Technical Support Specialists may deal with more complex technical problems, sometimes on-site. Understanding these distinctions helps job seekers target the right roles based on their skills and career goals.

What are some common challenges faced by entry level remote helpdesk professionals, and how can they be addressed?

Entry level remote helpdesk professionals often encounter challenges such as troubleshooting technical issues without in-person context, managing multiple support tickets simultaneously, and communicating clearly with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong written and verbal communication skills, stay organized with ticketing systems, and actively participate in team chats or meetings to share solutions and learn from more experienced colleagues. Many organizations provide ongoing training and mentorship, so taking advantage of these resources can also help you adapt and grow in the role.
What are popular job titles related to Entry Level Remote Helpdesk jobs in Toronto, ON? For Entry Level Remote Helpdesk jobs in Toronto, ON, the most frequently searched job titles are:
What job categories do people searching Entry Level Remote Helpdesk jobs in Toronto, ON look for? The top searched job categories for Entry Level Remote Helpdesk jobs in Toronto, ON are:
Entry Level Remote Helpdesk jobs near you
Infographic showing various Entry Level Remote Helpdesk job openings in Toronto, ON as of July 2026, with employment types broken down into 87% Full Time, 10% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Remote Customer Sales and Support Representative (Entry-Level)

Globe Life Insurance

Toronto, ON • Remote

CA$60K - CA$80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

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Globe Life Insurance rating

8.0

Company rating: 8.0 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

162nd of 301 rated insurance

Job description

Remote Customer Sales and Support Representative (Entry-Level)

100% Remote | United States & Canada | Full-Time | Training Provided | No Cold Calling

Start Somewhere That Values Your Potential

Not every career begins with experience. The right opportunity gives you the chance to learn, grow, and build a future based on your dedication, not just your résumé.

At AO Globe Life, we're growing our remote team and looking for motivated individuals who enjoy helping others and are ready to develop valuable professional skills. Whether you're entering the workforce, changing careers, or searching for a remote position with long-term potential, you'll receive the training and support needed to succeed.

What You'll Do

As a Remote Customer Sales and Support Representative, you'll meet virtually with individuals who have requested information about their available benefit options. Your role is to provide clear guidance, answer questions, and deliver a positive customer experience while helping clients understand the solutions available to them.

Your Responsibilities

  • Conduct scheduled virtual meetings with prospective clients
  • Explain benefit options in a clear and easy-to-understand manner
  • Answer customer questions with professionalism and care
  • Guide clients through the application process when appropriate
  • Maintain accurate records of client interactions
  • Participate in ongoing training and skill development

What You'll Receive

  • 100% remote work from anywhere in the United States or Canada
  • Company-provided qualified leads
  • No cold calling
  • Weekly commission-based pay
  • Uncapped earning potential based on performance
  • Comprehensive training program
  • Ongoing coaching from experienced leaders
  • Flexible schedule that supports work-life balance
  • Clear opportunities for career growth and leadership advancement

We're Looking For Someone Who

  • Enjoys working and communicating with people
  • Has strong communication and listening skills
  • Is self-motivated and dependable
  • Is comfortable learning new systems and processes
  • Works well independently in a remote environment
  • Customer service, retail, hospitality, or sales experience is helpful but not required

Why Join AO Globe Life?

A rewarding career is about more than earning an income, it's about finding a place where you can continue growing. At AO Globe Life, you'll receive ongoing coaching, practical training, and opportunities to build skills that can support your long-term professional goals.

We believe success comes from consistency, willingness to learn, and providing excellent service to every client. If you're ready to build a career where your effort can create new opportunities, we'd love to hear from you.

Apply Today

If you're looking for a remote opportunity where you can grow professionally, help people, and work toward meaningful career goals, submit your application today.

Qualified applicants selected to move forward in the hiring process will be contacted by a member of our recruiting team. Please monitor your email, voicemail, and spam folder for updates.

What Globe Life Insurance employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Globe Life logo

About Globe Life

Sourced by ZipRecruiter

Our Actions Today have a lasting impact on Tomorrow. Therefore, We aim to inspire everyone in our network to help Make Tomorrow Better. At Globe Life, We empower our Customers by offering products that help secure their Financial Future and Protect them from the unexpected. We give our Employees the chance to give back, Support Initiatives with a Service First Mindset, and Promote from within.

Industry

Insurance services and insurance agencies and brokerages

Company size

1,001 - 5,000 Employees

Headquarters location

McKinney, TX, US

View All Globe Life Jobs