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Entry Level Remote Empathetic Listener Jobs in Philadelphia, PA

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Entry Level Remote Empathetic Listener information

How do you become an entry level remote empathetic listener?

To become an entry-level remote empathetic listener, develop strong communication and active listening skills, often through training or courses in emotional intelligence. Gaining experience in customer service, counseling, or support roles can also help build the necessary empathy and remote work skills, with some positions requiring familiarity with communication tools like video conferencing platforms.

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For Entry Level Remote Empathetic Listener jobs in Philadelphia, PA, the most frequently searched job titles are:

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Entry Level Remote Empathetic Listener jobs near you

Call Center Representative - English & Spanish (Remote)

Stratford Solutions Inc.

Philadelphia, PA • Remote

$18/hr

Full-time

Re-posted 28 days ago

Job description

Job Title: Call Center Representative - English & Spanish (Remote)

Job Type: · Full-time, Contract

Location: 100% Remote

Shift timing: 10:00Am to 6:00Pm EST

Pay Rate: $18 per hour

We are looking for Spanish Call Center Representatives who can compassionately deliver exceptional customer service. In this role, you will provide high-quality, accurate, and professional responses to customer inquiries while adhering to regulatory and compliance guidelines. Success in this position means delivering service with integrity, building customer rapport, and creating a positive experience for every caller.

Key Responsibilities:

· Handle a high volume of inbound calls (approximately 45–75 calls per day)

· Assist callers by addressing inquiries, resolving issues, and providing appropriate solutions

· Read from and utilize knowledge base articles to ensure accurate and consistent information

· Create and manage service requests based on customer needs

· Identify and appropriately escalate complex or sensitive calls

· Maintain detailed and accurate documentation of customer interactions

· Deliver excellent customer service while remaining professional, patient, and empathetic

· Adhere to company policies, procedures, and compliance standards at all times

Knowledge, Skills, and Abilities:

· Advanced customer service skills with a strong desire to help others

· Strong phone etiquette and interpersonal communication skills

· Proficiency in Microsoft Office and general computer skills

· Experience with keyword searching (Boolean search skills a plus)

· Excellent verbal and written communication skills

· Strong listening and comprehension abilities

· Ability to remain composed, objective, and professional in all situations

· Positive, patient, and confident demeanor

Minimum Education and Experience:

· High School Diploma or GED (preferred)

· 2–3 years of customer service experience (preferred)

· Phone-based customer service experience (strongly preferred)

· Bilingual skills are a plus but not required

Training Schedule:

· Monday through Friday, 9:00 AM – 5:00 PM

· Weekend availability required

Company Culture:

· Detail-oriented — focused on quality and precision

· Outcome-oriented — driven by performance and results

· People-oriented — supportive and fairness-focused

· Team-oriented — collaborative and cooperative