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Entry Level Remote Customer Support Representative Jobs in Portland, TN

MMC Group LP

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Remote HR Customer Service Rep - Must be in Nashville area

Nashville, TN · Remote

$17/hr

Remote Human Resources Customer Service Representative | HR CSR Location: Remote, Nashville, TN ... With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations ...

Liveops

Remote Spanish Bilingual Customer Service

Lebanon, TN · Remote

$15 - $18.75/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Antioch, TN · Remote

$14.75 - $18.50/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

theITSC

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Sales Representative (Remote)

Nashville, TN · Remote

$40K - $60K/yr

Sell high-value enterprise IT support to Fortune 1000 companies, remotely, with uncapped ... This is a fully remote position. What you'll do: Client Account Representatives participate in the ...

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All JobsCustomer Support Representative JobsEntry Level Remote Customer Support Representative JobsEntry Level Remote Customer Support Representative Jobs in Portland, TN

Entry Level Remote Customer Support Representative information

See Portland, TN salary details

$8

$17

$24

How much do entry level remote customer support representative jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for entry level remote customer support representative in Portland, TN is $17.06, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $18.99 per hour, depending on experience, location, and employer.

What is an entry level remote customer support representative?

Entry Level Remote Customer Support Representatives are professionals who assist customers with inquiries, issues, and support requests through channels like phone, email, or chat, all while working from a remote location. They typically handle basic troubleshooting, provide product or service information, and resolve common problems. This role is ideal for individuals starting their careers, as it requires strong communication skills and problem-solving abilities but usually does not demand prior experience. Training is often provided by employers to help new hires become familiar with company systems and customer service protocols.

What skills and qualifications are needed to thrive as an entry level remote customer support representative?

To thrive as an Entry Level Remote Customer Support Representative, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and basic computer proficiency are commonly required. Patience, active listening, and adaptability are standout soft skills for effectively addressing customer concerns and working independently. These skills ensure efficient issue resolution, positive customer experiences, and successful performance in a remote support environment.

What are common challenges faced by entry level remote customer support representatives, and how can they be managed?

Entry Level Remote Customer Support Representatives often encounter challenges such as managing high volumes of customer inquiries, maintaining clear communication without face-to-face interaction, and adapting to new technologies or platforms. To manage these effectively, it's helpful to develop strong organizational skills, actively seek guidance from team leads or mentors, and stay engaged with training resources offered by the company. Regular virtual check-ins and participation in team chats can also foster a sense of connection and provide valuable support.

What is the difference between Entry Level Remote Customer Support Representative vs Customer Service Associate?

AspectEntry Level Remote Customer Support RepresentativeCustomer Service Associate
Work EnvironmentRemote, home-basedIn-office or remote depending on employer
Required SkillsCommunication, problem-solving, basic tech knowledgeCommunication, interpersonal skills, customer interaction
Common CertificationsNone typically required, but customer service or tech certifications helpfulNone typically required
Industry UsageCommon in tech, retail, telecom sectorsWidespread across retail, hospitality, healthcare

Both roles focus on assisting customers, but the Entry Level Remote Customer Support Representative is specifically designed for remote work with a focus on technical support and troubleshooting, while the Customer Service Associate may work in various settings, including in-person or remote, with broader customer interaction responsibilities.

What are popular job titles related to Entry Level Remote Customer Support Representative jobs in Portland, TN?

For Entry Level Remote Customer Support Representative jobs in Portland, TN, the most frequently searched job titles are:

What job categories do people searching Entry Level Remote Customer Support Representative jobs in Portland, TN look for?

The top searched job categories for Entry Level Remote Customer Support Representative jobs in Portland, TN are:

What cities near Portland, TN are hiring for Entry Level Remote Customer Support Representative jobs?

Cities near Portland, TN with the most Entry Level Remote Customer Support Representative job openings:

Entry Level Remote Customer Support Representative jobs near you
Infographic showing various Entry Level Remote Customer Support Representative job openings in Portland, TN as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $35,486 per year, or $17.1 per hour.

Remote - Collections Specialist (Tennessee)

Reliant

Nashville, TN • On-site, Remote

$15 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Job description

Municipal Collection Services has opportunities as a Remote Customer Service/Collection Representative for residents of Tennessee.
Do you share these values - Integrity, Strong Work Ethic, Dignity and Respect?
Are you a problem solver and enjoy helping people overcome challenges?
Are you self-motivated and driven to strive to meet performance goals?
If you answered, "Yes" then we want YOU to join our team!
Municipal Collection Services has established itself as the leading agency for municipalities for over 25 years. We are looking for customer service professionals who want to join a competitive and fast paced team. MCSI provides extensive paid training and mentoring to ensure that employees have the skills and confidence to succeed.
As a Collections Representative you will:
Engage consumers to inform and assist them with managing their delinquent accounts
  • Using a consultative approach, help consumers identify the most suitable solutions
  • Negotiate to resolve the balance due in the best interests of all parties
  • Create a sense of urgency using a customer service demeanor
  • Remain compliant, positive and professional at all times

Responsibilities:
  • Provide methods and solutions with consumers to resolve delinquent accounts
  • Continuously receive inbound calls from and place outbound calls using an auto dialer system
  • Maintain and manage a workload of delinquent accounts to ensure completion of postdated payments
  • Properly follow up with consumers to ensure required documentation and payment processing is compliant and complete
  • Ensure all consumer accounts are documented properly and notify consumers of any missing documents and/or additional procedures required
  • Perform proper skip tracing techniques to identify consumer contact information
  • Abide by the FDCPA and other Federal and State collection regulations at all times
  • Adhere to both internal/company policies/procedures and industry-wide compliance regulations

Position Details:
  • Full time (40 hours per week), schedule - Monday - Friday, 8:30am to 5pm, Central time zone
  • Competitive, pay - $15 to $18 per hour, based on experience
  • Potential for monthly UNCAPPED commission or bonus based on meeting performance goals/metrics
  • Benefits - Medical, Dental, Vision, Life and Disability insurance; 401K, Paid Vacation and Holidays
  • Paid training provided pertaining to collection industry standards and compliance, client requirements, plus innovative ideas and techniques on customer engagement, negotiation, and dispute resolution
  • Advancement potential
  • Remote work with all equipment provided

Job Requirements:
  • Must be at least 18 years old
  • Collections experience strongly preferred
  • 1-3 years' experience preferred in Collections, Sales, Telemarketing, Medical Billing, Call Center, Customer Service, and Banking
  • Strong verbal communication skills with the ability to persuade and negotiate
  • Computer skills to document calls and navigate software packages, databases and the internet
  • Ability and history of maintaining confidentiality and high level of trustworthiness
  • Ability and history of interacting well with team members with professionalism
  • Ability to commit to working a full time, 40 hour per week, work schedule
  • MUST LIVE IN TENNESSE

Work from home requirements:
  • Private and quiet workspace behind closed doors. Work may not be performed in common areas - living room, kitchen, dining room, etc.
  • High speed internet with the ability to hardwire via Ethernet from router to the work computer. Wi-Fi and hotspots are not supported.
  • You must meet all the technical requirements prior to the first day of training.
  • We will provide you with the equipment needed to be successful

Former Military & Veterans, Reserved and Military Spouses (Spanish/English) encouraged to apply.
Municipal Collection Services affords Equal Employment Opportunity (EEO) to for all qualified individuals and does not discriminate against employees or applicants for employment on the basis of an individual's actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, actual or perceived gender, genetic information or any other status protected by applicable federal, state, or local law.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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