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Entry Level Remote Customer Support Representative Jobs in Gilbert, AZ

Fullbay

Customer Support Rep

Phoenix, AZ · Remote

$18 - $22.05/hr

Outbound Business Development Representative The Customer Support Representative handles incoming customers calls, serves as a liaison providing product/services information, and troubleshooting and ...

Fisher Organization

Entry-Level Remote Sales

Mesa, AZ · Remote

Coach and support a team of agents to reach and exceed performance goals Lead by example through ... customer service, sales, or team leadership is a plus No degree or experience required but ...

Fisher Organization

Remote Entry-Level Sales

Mesa, AZ · Remote

Remote Benefits & Client Support Representative (Entry-Level) Location: Remote (U.S.) Schedule ... customer service and build lasting client relationships Coordinate appointments and maintain ...

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All JobsCustomer Support Representative JobsEntry Level Remote Customer Support Representative JobsEntry Level Remote Customer Support Representative Jobs in Gilbert, AZ

Entry Level Remote Customer Support Representative information

See Gilbert, AZ salary details

$9

$18

$26

How much do entry level remote customer support representative jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for entry level remote customer support representative in Gilbert, AZ is $18.74, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.87 per hour, depending on experience, location, and employer.

What is an entry level remote customer support representative?

Entry Level Remote Customer Support Representatives are professionals who assist customers with inquiries, issues, and support requests through channels like phone, email, or chat, all while working from a remote location. They typically handle basic troubleshooting, provide product or service information, and resolve common problems. This role is ideal for individuals starting their careers, as it requires strong communication skills and problem-solving abilities but usually does not demand prior experience. Training is often provided by employers to help new hires become familiar with company systems and customer service protocols.

What skills and qualifications are needed to thrive as an entry level remote customer support representative?

To thrive as an Entry Level Remote Customer Support Representative, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and basic computer proficiency are commonly required. Patience, active listening, and adaptability are standout soft skills for effectively addressing customer concerns and working independently. These skills ensure efficient issue resolution, positive customer experiences, and successful performance in a remote support environment.

What are common challenges faced by entry level remote customer support representatives, and how can they be managed?

Entry Level Remote Customer Support Representatives often encounter challenges such as managing high volumes of customer inquiries, maintaining clear communication without face-to-face interaction, and adapting to new technologies or platforms. To manage these effectively, it's helpful to develop strong organizational skills, actively seek guidance from team leads or mentors, and stay engaged with training resources offered by the company. Regular virtual check-ins and participation in team chats can also foster a sense of connection and provide valuable support.

What is the difference between Entry Level Remote Customer Support Representative vs Customer Service Associate?

AspectEntry Level Remote Customer Support RepresentativeCustomer Service Associate
Work EnvironmentRemote, home-basedIn-office or remote depending on employer
Required SkillsCommunication, problem-solving, basic tech knowledgeCommunication, interpersonal skills, customer interaction
Common CertificationsNone typically required, but customer service or tech certifications helpfulNone typically required
Industry UsageCommon in tech, retail, telecom sectorsWidespread across retail, hospitality, healthcare

Both roles focus on assisting customers, but the Entry Level Remote Customer Support Representative is specifically designed for remote work with a focus on technical support and troubleshooting, while the Customer Service Associate may work in various settings, including in-person or remote, with broader customer interaction responsibilities.

What are the most commonly searched types of Remote Customer Support Representative jobs in Gilbert, AZ?

The most popular types of Remote Customer Support Representative jobs in Gilbert, AZ are:

What are popular job titles related to Entry Level Remote Customer Support Representative jobs in Gilbert, AZ?

For Entry Level Remote Customer Support Representative jobs in Gilbert, AZ, the most frequently searched job titles are:

What job categories do people searching Entry Level Remote Customer Support Representative jobs in Gilbert, AZ look for?

The top searched job categories for Entry Level Remote Customer Support Representative jobs in Gilbert, AZ are:

What cities near Gilbert, AZ are hiring for Entry Level Remote Customer Support Representative jobs?

Cities near Gilbert, AZ with the most Entry Level Remote Customer Support Representative job openings:

Entry Level Remote Customer Support Representative jobs near you

Customer Support Rep

Fullbay

Phoenix, AZ • Remote

$18 - $22.05/hr

Full-time

Re-posted 27 days ago

Job description

Outbound Business Development Representative

The Customer Support Representative handles incoming customers calls, serves as a liaison providing product/services information, and troubleshooting and resolving any emerging problems customer accounts might face with accuracy and efficiency.  This role is responsible for ensuring excellent service standards are in place, responding  efficiently to customer inquiries and maintaining  high customer satisfaction in accordance with Fullbay policies and procedures.


Primary Duties & Responsibilities:

  • Manages large amounts of incoming calls while following Fullbay communication procedures, guidelines and policies.
  • Generates sales leads.
  • Takes the extra mile to engage customers by identifying and assessing customers’ needs to achieve satisfaction.
  • Builds sustainable relationships and trust with customer accounts through open and interactive communication.
  • Ensures excellent service standards, responds efficiently to customer inquiries and maintain high customer satisfaction
  • Provides accurate, valid and complete information by using the appropriate resources, methods/tools.
  • Completes expectations of position in order to meet established personal/customer service team sales targets and call handling quotas.
  • Handles customer feedback and complaints, provides appropriate solutions and alternatives within the time limits; follow  to ensure resolution.
  • Troubleshoots and investigates if there is not enough information to resolve customer complaints
  • Keeps records of customer interactions, process customer accounts and file documents.
  • Performs other duties as assigned.


Minimum Education & Work Experience:

  • High School Degree or equivalent 
  • Two (2) Years of prior customer support work experience or experience working as a Client Service Representative or related position


Key Skills and Qualifications:

  • Strong computer skills and experience with MS Office Products (Word, Excel, Powerpoint) and Google Suite.
  • Familiarity with CRM systems and practice
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening skills
  • Excellent communication (both verbal and written) and presentation skills
  • Customer service focussed with the ability to adapt/respond to different types of characters
  • Troubleshooting and problem solving ability
  • Strong interpersonal skills and able to demonstrate patience, empathy, and ability to be passionately communicative.
  • Ability to multitask, prioritize, and manage time effectively
  • Proficiency with 10-key typing and data entry.


Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

  • Regularly required to sit at a desk in front of a computer and use hands to finger, handle, or feel objects, tools, or controls (including a computer keyboard and operating a telephone), lift and/or move up to 10 pounds. 
  • Frequently requires the use of hands and arms for reaching, as well as the ability to walk and communicate effectively through speaking and listening.
  • Specific vision abilities required by this position include close vision, color vision, and the ability to adjust focus.   
  • Noise level in the work environment is usually moderate.
  • Type on a computer keyboard and look at a computer monitor, and operate a cell phone or a computer-based phone.