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Entry Level Remote Customer Service Jobs in Waterville, ME

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Entry Level Remote Customer Service information

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How much do entry level remote customer service jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for entry level remote customer service in Waterville, ME is $18.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.87 per hour, depending on experience, location, and employer.

What is an entry level remote customer service?

An entry level remote customer service job involves assisting customers with their inquiries, concerns, or problems through phone, email, chat, or other online platforms, all while working from home or another remote location. These roles typically require good communication skills, basic computer proficiency, and a willingness to help others. Entry level means that little to no prior experience is needed, as employers often provide training for new hires. Remote customer service jobs offer flexibility and the opportunity to work for companies across different industries without needing to commute.

What are the key skills and qualifications needed to thrive as an entry level remote customer service representative?

To thrive as an Entry Level Remote Customer Service Representative, you need solid communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk platforms, and basic office applications is typically required. Patience, active listening, and a positive attitude help you build rapport and effectively resolve customer issues remotely. These skills and qualities are essential for delivering excellent service, ensuring customer satisfaction, and maintaining efficiency in a virtual work environment.

What are some common challenges faced by entry level remote customer service representatives, and how can they be managed?

Entry level remote customer service representatives often face challenges such as maintaining clear communication without face-to-face interaction, managing their time effectively, and staying motivated while working independently. To manage these challenges, it's important to establish a dedicated, distraction-free workspace, use company-provided tools for regular check-ins with supervisors and teammates, and follow a structured daily schedule. Proactively seeking feedback and participating in virtual team meetings can also help you stay connected and informed.

What is the difference between Entry Level Remote Customer Service vs Entry Level Remote Technical Support?

AspectEntry Level Remote Customer ServiceEntry Level Remote Technical Support
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; basic technical knowledge or certifications often preferred
Work EnvironmentCustomer service platforms, chat, email, phoneTechnical tools, remote troubleshooting software, chat, email, phone
Employer & Industry UsageRetail, e-commerce, service industriesIT, software, electronics, tech companies
Common Search & Comparison IntentUnderstanding entry-level customer support rolesExploring technical support roles for beginners

Entry Level Remote Customer Service focuses on assisting customers with inquiries, orders, and issues via communication channels, requiring strong communication skills. Entry Level Remote Technical Support involves helping users troubleshoot technical problems, often requiring basic technical knowledge. Both roles are remote, entry-level, and industry-specific, but differ mainly in technical complexity and skill requirements.

What are the most commonly searched types of Remote Customer Service jobs in Waterville, ME?

The most popular types of Remote Customer Service jobs in Waterville, ME are:

What are popular job titles related to Entry Level Remote Customer Service jobs in Waterville, ME?

For Entry Level Remote Customer Service jobs in Waterville, ME, the most frequently searched job titles are:

What job categories do people searching Entry Level Remote Customer Service jobs in Waterville, ME look for?

The top searched job categories for Entry Level Remote Customer Service jobs in Waterville, ME are:

What cities near Waterville, ME are hiring for Entry Level Remote Customer Service jobs?

Cities near Waterville, ME with the most Entry Level Remote Customer Service job openings:

Entry Level Remote Customer Service jobs near you
Infographic showing various Entry Level Remote Customer Service job openings in Waterville, ME as of August 2026, with employment types broken down into 66% Full Time, 24% Part Time, and 10% Contract. Highlights an 100% Remote job distribution, with an average salary of $39,025 per year, or $18.8 per hour.

UAT Testing Lead Contractor

Finance Authority of Maine

Augusta, ME • On-site, Remote

$65 - $75/hr

Contractor

Posted 12 days ago

Job description

The Finance Authority of Maine (FAME) is seeking a hands-on, collaborative UAT Test Lead to support the FAME Technology Modernization Program. This contract role will lead business user acceptance testing for a major modernization effort, working closely with FAME staff, subject matter experts, and vendor implementation teams to ensure new systems and processes are fully tested, operationally ready, and aligned with FAME's business needs.
This opportunity is well suited for an experienced UAT professional who can translate business processes and requirements into clear, practical test scenarios and scripts; guide subject matter expert testers; manage test execution and defect follow-up; and help FAME make objective, evidence-based acceptance decisions as the program moves through implementation.
Work Schedule & Location
  • Immediate start: 12-18 month contract
  • Up to 40 hours/week
  • Hybrid: minimum of 3-4 days/month in Augusta office, ability to otherwise work a remote schedule

Position Summary
The UAT Test Lead will own business user acceptance testing for the modernization program. This role closes a critical gap between vendor functional testing-which confirms that the platform is built to specification-and FAME's need to validate that the system works end-to-end for business operations, end users, customers, compliance requirements, and production readiness.
The successful contractor will translate FAME's future-state processes into business test scenarios, author step-by-step UAT scripts, prepare SME testers, manage execution and defect follow-up, and drive the program toward acceptance sign-off.
This is a hands-on role working on FAME's side of the program in partnership with vendor implementation teams, FAME subject matter experts, operational leads, the Product Owner, and the Project Manager. The UAT Test Lead will remain accountable for UAT design, test coverage, execution discipline, defect verification, and the sign-off package that supports an evidence-based acceptance decision.
Requirements
Essential Responsibilities
  • Implement UAT Framework: Refine UAT process across FAME, IBM, and LMS vendor to ensure alignment on roles and responsibilities in the identification, triage and re-testing process.
  • Define test coverage. Work with SMEs and operational leads in each function to determine what must be tested - including real-world scenarios, high-risk scenarios, edge cases, exception handling, cross-system handoffs, employee and customer user experience, regression scope, etc.
  • Author business UAT scripts. Write clear, step-by-step test scripts with expected results, traced to requirements in the RTM, and review them with SMEs to confirm full coverage.
  • Manage the test-of-record. Maintain scripts, execution status, and evidence in the program test tool (e.g., Zephyr, Xray, PractiTest, etc.), with defects tracked through to Jira. Establish proper reporting metrics that will be used throughout the test development and execution cycle.
  • Run the UAT cycle. Schedule and prepare SME testers, oversee execution, and keep testing on pace through each UAT window.
  • Drive defects to closure. Work with FAME team to log, triage, and prioritize defects with the implementation vendor; resolve test/defect conflicts; manage retest and verification against severity thresholds.
  • Own acceptance. Compile the UAT sign-off package and confirm exit criteria are met.
  • Build a reusable asset. Document the UAT method, process, and script library for each release, so that they carry forward to future releases with minimal rework.

Required Qualifications
  • Demonstrated experience leading business UAT on enterprise software implementations - ideally CRM and/or lending/loan platforms; Salesforce experience strongly preferred.
  • Proven ability to author business test scripts from process documentation and requirements, and to trace test coverage to an RTM.
  • Hands-on facility with a test management tool (e.g., Zephyr, Xray, PractiTest, etc.) and a defect tracking tool (e.g., Jira), including defect triage, severity, and retest workflows.
  • Strong skill in eliciting test detail from business SMEs and operational leads and translating it into structured, repeatable scripts - with the discipline to protect SME time.
  • Comfort working across multiple vendors and FAME functions in an Agile, sprint-based delivery model.
  • Awareness of accessibility (WCAG 2.1 AA) and audit/recordkeeping (FOAA) considerations as they affect UAT coverage.
  • Clear written communication and the judgment to stand behind an objective, evidence-based acceptance decision.

Preferred Qualifications
  • Experience supporting Salesforce, CRM, loan management, financial services, public-sector, or regulated-environment implementations.
  • Experience developing reusable UAT frameworks, script libraries, dashboards, defect reports, and acceptance sign-off materials.
  • Ability to quickly understand complex business processes and convert them into practical test coverage that protects operational readiness.

Salary Description
$65 - $75/hour

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