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Entry Level Remote Customer Service Jobs in Reston, VA

IQUASAR LLC

Service Center Analyst

Washington, DC · Remote

$21.63/hr

Makpar has an exciting opportunity for an Service Desk Analyst to join our growing team. Makpar is ... This role is largely responsible for providing remote customer support for Federal Government ...

IQUASAR LLC

Service Center Analyst

Washington, DC · Remote

$21.63/hr

Makpar has an exciting opportunity for an Service Desk Analyst to join our growing team. Makpar is ... This role is largely responsible for providing remote customer support for Federal Government ...

Reid Agency

Entry Level Sales Rep

Silver Spring, MD · Remote

$500 - $30K/wk

Provide excellent customer service and support to clients This is a 1099 - 100% Commission pay ... remote Entry Level Sales Rep position. Benefits Excellent Income Opportunity Bonuses Trips ...

Reid Agency

Entry Level Sales Rep

Arlington, VA · Remote

$500 - $30K/wk

Provide excellent customer service and support to clients This is a 1099 - 100% Commission pay ... remote Entry Level Sales Rep position. Benefits Excellent Income Opportunity Bonuses Trips ...

Reid Agency

Entry Level Sales Rep

Silver Spring, MD · Remote

Provide excellent customer service and support to clients This is a 1099 - 100% Commission pay ... remote Entry Level Sales Rep position. Benefits Excellent Income Opportunity Bonuses Trips ...

Reid Agency

Entry Level Sales Rep

Arlington, VA · Remote

Provide excellent customer service and support to clients This is a 1099 - 100% Commission pay ... remote Entry Level Sales Rep position. Benefits Excellent Income Opportunity Bonuses Trips ...

Hire Talent

Customer Service Representative

Mclean, VA · On-site +1

$16.50 - $22.25/hr

Remote Additional Informations: This job is for new sourcing. Job Summary The Customer Service Representative is responsible for supporting the Medicare Appeal process by answering incoming telephone ...

Mightycause

Customer Service Associate

Alexandria, VA · Remote

$15.50 - $21.25/hr

About Mightycause Mightycause offers a full-service online fundraising suite to help nonprofits ... Remote (Candidate may be asked to travel occasionally to DC location) Generous benefits package ...

Maximus

Customer Service Rep II (Remote and Temporary)

VA · On-site +1

$16 - $21.75/hr

General information Job Posting Title Customer Service Rep II (Remote and Temporary) Date Thursday, May 28, 2026 City Remote Country United States Working time Full-time Description & Requirements ...

Liveops

Remote Spanish Bilingual Customer Service

Fairfax, VA · Remote

$15.75 - $20/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Leesburg, VA · Remote

$15.75 - $19.75/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

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Entry Level Remote Customer Service information

See Reston, VA salary details

$10

$19

$28

How much do entry level remote customer service jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for entry level remote customer service in Reston, VA is $19.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $21.78 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Remote Customer Service Representative, and why are they important?

To thrive as an Entry Level Remote Customer Service Representative, you need solid communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk platforms, and basic office applications is typically required. Patience, active listening, and a positive attitude help you build rapport and effectively resolve customer issues remotely. These skills and qualities are essential for delivering excellent service, ensuring customer satisfaction, and maintaining efficiency in a virtual work environment.

What are some common challenges faced by entry level remote customer service representatives, and how can they be managed?

Entry level remote customer service representatives often face challenges such as maintaining clear communication without face-to-face interaction, managing their time effectively, and staying motivated while working independently. To manage these challenges, it's important to establish a dedicated, distraction-free workspace, use company-provided tools for regular check-ins with supervisors and teammates, and follow a structured daily schedule. Proactively seeking feedback and participating in virtual team meetings can also help you stay connected and informed.

What is an entry level remote customer service job?

An entry level remote customer service job involves assisting customers with their inquiries, concerns, or problems through phone, email, chat, or other online platforms, all while working from home or another remote location. These roles typically require good communication skills, basic computer proficiency, and a willingness to help others. Entry level means that little to no prior experience is needed, as employers often provide training for new hires. Remote customer service jobs offer flexibility and the opportunity to work for companies across different industries without needing to commute.

What is the difference between Entry Level Remote Customer Service vs Entry Level Remote Technical Support?

AspectEntry Level Remote Customer ServiceEntry Level Remote Technical Support
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; basic technical knowledge or certifications often preferred
Work EnvironmentCustomer service platforms, chat, email, phoneTechnical tools, remote troubleshooting software, chat, email, phone
Employer & Industry UsageRetail, e-commerce, service industriesIT, software, electronics, tech companies
Common Search & Comparison IntentUnderstanding entry-level customer support rolesExploring technical support roles for beginners

Entry Level Remote Customer Service focuses on assisting customers with inquiries, orders, and issues via communication channels, requiring strong communication skills. Entry Level Remote Technical Support involves helping users troubleshoot technical problems, often requiring basic technical knowledge. Both roles are remote, entry-level, and industry-specific, but differ mainly in technical complexity and skill requirements.

What are the most commonly searched types of Remote Customer Service jobs in Reston, VA? The most popular types of Remote Customer Service jobs in Reston, VA are:
What are popular job titles related to Entry Level Remote Customer Service jobs in Reston, VA? For Entry Level Remote Customer Service jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Entry Level Remote Customer Service jobs in Reston, VA look for? The top searched job categories for Entry Level Remote Customer Service jobs in Reston, VA are:
What cities near Reston, VA are hiring for Entry Level Remote Customer Service jobs? Cities near Reston, VA with the most Entry Level Remote Customer Service job openings:
Entry Level Remote Customer Service jobs near you
Service Center Analyst

Service Center Analyst

IQUASAR LLC

Washington, DC • Remote

$21.63/hr

Full-time

Posted 16 days ago

Job description

Makpar has an exciting opportunity for an Service Desk Analyst to join our growing team. Makpar is a comprehensive professional and technical solutions provider for the Federal government. We combine functional and technical expertise in cloud engineering, data management, cybersecurity and emerging technologies to deliver mission success. We build the right IT solution for government clients by partnering with them to understand their WHAT, WHY, and HOW. Using our signature consulting methodology that we call “The Makpar Way,” we help agencies navigate the ongoing changes in the Federal technology landscape. We succeed where others fail because of our connected and engaged workforce are dedicated to delivering success for our clients and the American people.

We are seeking a Service Desk Analyst for a contract position. 
  • Position: Service Desk Analyst
  • Position Type: Full-time-Remote
  • Location: Washington, DC or Denver, CO
The Position:
Makpar has an exciting opportunity for a Service Center Analyst to join our growing team. This role is largely responsible for providing remote customer support for Federal Government systems and applications. Support for these systems is primarily provided over the phone and through electronic communications such as email and fax. We are looking for a highly competent, customer service-oriented, and motivated individual to fill this role. The ideal candidate must reside within an hour’s commute of Washington, D.C.
Key Responsibilities
  • Handling incoming phone requests from customers
  • Handling incoming electronic requests (Chat, Email, and Fax) from customers
  • Creating, tracking, and resolving Human Resources (HR) application incidents and service requests.
  • Fulfilling customer requests in a timely manner to meet Service Level Agreements (SLAs)
  • Researching customer requests to ensure accurate information and resolutions are provided
  • Escalating customer requests that cannot be handled at the Service Center to the appropriate support team
  • Using customer service skills to clarify customer issues and requests to ensure proper resolution or escalation
  • Creating, updating, and retiring service center knowledge documentation
  • Attend and participate in team meetings to surface and discuss process improvements and service offering changes
Required Qualifications Education & Experience
  • High school diploma or equivalent required; Bachelor's degree preferred.
  • Must reside within an hour’s commute of Washington, D.C or Denver, CO.
  • Minimum of 2 years in customer service; experience in a service desk or call center environment preferred.
  • HDI Analyst Certification (e.g., CSA, SCA, DST) required within 90 business days of hire.
  • Strong critical thinking abilities.
  • Excellent active listening and communication skills.
  • Experience with ticketing applications (Jira, ServiceNow, or other customer service tracking systems).
  • Familiarity with BMC Remedy Service Management preferred.
  • Experience providing technical support for any Human Resource based IT applications preferred.
  • This role requires a clearance. Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for a minumum of 3 years to obtain. 
Please don’t hesitate to contact me for any questions you may have. All employment is decided based on qualifications, merit, and business need.
Regards,
Bob Hafiz | Technical Recruiter
Representing Makpar
Phone: 703 962 6001  Ext.No.530
Direct:703-936-0013
Makpar Corporation
8a/WOSB/EDWOSB
www.makpar.com
ISO 9001:2015
ISO 20000-1:2018
ISO 27001:2013
CMMI-DEV ML3 and CMMI-SVC ML3
Winner of SBA 2019 Subcontractor of the Year Award, Region 3
Makpar is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.