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Entry Level Remote Customer Service Representative Jobs in Rockingham, NC

Instant Teams

Leave Case Manager

Laurel Hill, NC · Remote

$21/hr

Excellent customer service skills and the proven ability to manage difficult and stressful ... This position is 100% remote and provides equipment. Due to specific position requirements, we ...

Instant Teams

Leave Case Manager

Southern Pines, NC · Remote

$21/hr

Excellent customer service skills and the proven ability to manage difficult and stressful ... This position is 100% remote and provides equipment. Due to specific position requirements, we ...

Instant Teams

Leave Case Manager

Raeford, NC · Remote

$21/hr

Excellent customer service skills and the proven ability to manage difficult and stressful ... This position is 100% remote and provides equipment. Due to specific position requirements, we ...

Instant Teams

Leave Case Manager

Southern Pines, NC · Remote

$21/hr

Excellent customer service skills and the proven ability to manage difficult and stressful ... This position is 100% remote and provides equipment. Due to specific position requirements, we ...

Instant Teams

Leave Case Manager

Pinehurst, NC · Remote

$21/hr

Excellent customer service skills and the proven ability to manage difficult and stressful ... This position is 100% remote and provides equipment. Due to specific position requirements, we ...

Instant Teams

Leave Case Manager

Ellerbe, NC · Remote

$21/hr

Excellent customer service skills and the proven ability to manage difficult and stressful ... This position is 100% remote and provides equipment. Due to specific position requirements, we ...

Instant Teams

Leave Case Manager

Hoffman, NC · Remote

$21/hr

Excellent customer service skills and the proven ability to manage difficult and stressful ... This position is 100% remote and provides equipment. Due to specific position requirements, we ...

Instant Teams

Leave Case Manager

Jackson Springs, NC · Remote

$21/hr

Excellent customer service skills and the proven ability to manage difficult and stressful ... This position is 100% remote and provides equipment. Due to specific position requirements, we ...

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Entry Level Remote Customer Service Representative information

See Rockingham, NC salary details

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$15

$22

How much do entry level remote customer service representative jobs pay per hour?

As of Jun 3, 2026, the average hourly pay for entry level remote customer service representative in Rockingham, NC is $15.82, according to ZipRecruiter salary data. Most workers in this role earn between $12.93 and $17.60 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Remote Customer Service Representative, and why are they important?

To thrive as an Entry Level Remote Customer Service Representative, you need strong communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center platforms, and ticketing systems is typically required. Outstanding problem-solving abilities, patience, and the ability to work independently distinguish top performers in this role. These skills and qualities are crucial for delivering efficient, positive customer experiences and effectively resolving issues in a remote environment.

What are some common challenges faced by Entry Level Remote Customer Service Representatives, and how can they be managed?

Entry Level Remote Customer Service Representatives often face challenges such as managing high call or chat volumes, staying motivated while working independently, and effectively communicating without in-person cues. To manage these, it’s helpful to establish a structured daily routine, make use of collaboration tools to stay connected with your team, and actively seek feedback from supervisors. Building strong time-management skills and participating in regular team meetings can also help overcome feelings of isolation and keep you aligned with company goals.

What does an Entry Level Remote Customer Service Representative do?

An Entry Level Remote Customer Service Representative assists customers by answering inquiries, resolving issues, and providing information about products or services, all from a remote location. They typically communicate with customers via phone, email, or chat, and use company software to track interactions and solutions. This role is ideal for those new to customer service and offers the flexibility to work from home while gaining valuable experience in communication and problem-solving.

What is the difference between Entry Level Remote Customer Service Representative vs Entry Level Remote Customer Support Specialist?

AspectEntry Level Remote Customer Service RepresentativeEntry Level Remote Customer Support Specialist
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma or equivalent; technical knowledge optional
Work EnvironmentRemote, handling customer inquiries via phone, chat, or emailRemote, providing technical or product support to customers
Employer & Industry UsageRetail, telecom, e-commerce companiesTech companies, software providers, electronics brands
Search & Comparison IntentCustomer service roles, entry-level support jobsTechnical support, product assistance roles

While both roles are entry-level remote positions involving customer interaction, the Customer Service Representative focuses on general inquiries and account issues, whereas the Customer Support Specialist provides technical or product-specific assistance. Understanding these differences helps job seekers target the right position based on their skills and interests.

What job categories do people searching Entry Level Remote Customer Service Representative jobs in Rockingham, NC look for? The top searched job categories for Entry Level Remote Customer Service Representative jobs in Rockingham, NC are:
What cities near Rockingham, NC are hiring for Entry Level Remote Customer Service Representative jobs? Cities near Rockingham, NC with the most Entry Level Remote Customer Service Representative job openings:
Entry Level Remote Customer Service Representative jobs near you

Leave Case Manager

Instant Teams

Laurel Hill, NC • Remote

$21/hr

Full-time

Posted 13 days ago

Job description

Overview

Instant Teams is seeking a detail-oriented and experienced Leave Case Manager to join our remote team! Reporting to the team manager, this remote role is primarily responsible for the accurate and compliant administration of various clients Family Medical Leave Act (FMLA) policies. A successful candidate will provide essential guidance to associates, management, and perform clerical duties critical to operational functions.

Day in the Life

  • Leave Management & Compliance:
    • Administer the FMLA policy, including reviewing all FMLA documentation for accuracy and completeness.
    • Make recommendations to approve or deny FMLA requests based on established federal regulations.
    • Ensure processes adhere to established procedures and applicable laws.
    • Maintain compliance with all federal and state regulations and internal standards.
    • Serve as an internal reference for certification requirements and processing within the team.
  • Associate and Management Support:
    • Assist associates by guiding them through the leave of absence (LOA) request process.
    • Provide timely and accurate responses to associates and all levels of management regarding day-to-day issues.
    • Assist management with complex LOA situations, providing guidance within policy and legal guidelines.
    • Proactively manage business expectations and resolve concerns by communicating status and issues effectively.
    • Contact providers for necessary clarification.
  • Administrative and Reporting Functions:
    • Process all leave of absence paperwork according to established procedures.
    • Coordinate correspondence, forms, and other necessary documents via the claim system.
    • Maintain complete records of all LOA requests, including tracking and analysis of data.
    • Generate required reports and maintain accurate files, data input, and analysis.
    • Support management with special projects as necessary.

Must Haves

  • High School Diploma
  • 1-2 years of related experience and current knowledge of the integrated disability and absence management industry
  • Excellent customer service skills and the proven ability to manage difficult and stressful situations
  • Strong communication skills (written, verbal, persuasion, motivation, and facilitation of strong working relationships)
  • Ability to manage business expectations and resolve concerns by communicating status and issues
  • Ability to effectively prioritize and escalate customer issues
  • Ability to interpret and analyze multiple facts
  • Knowledge of state and federal FMLA regulations; experience with paid family and medical leave is a plus. Strong organizational skills and the ability to manage a heavy caseload
  • Excellent interpersonal skills
  • Ability to work in a team environment
  • Ability to meet or exceed Performance Competencies

Preferred

  • Knowledge of medical disability management
  • Prior experience utilizing a CRM system (Salesforce) and advanced data management tools (Excel, OneNote) for organizational efficiency

Position Info:

  • Pay: $21/hour
  • Schedule
    • Training: Monday - Friday | 8am - 5pm EST (approx. 8 weeks in length)
    • Post-Training: Monday - Friday | 8am - 5pm EST
  • Career Progression
  • This position is 100% remote and provides equipment.

Due to specific position requirements, we cannot hire from the following locations for this opportunity: OCONUS, California, Illinois, Massachusetts, Montana, New Hampshire, Rhode Island, Seattle WA, and Washington DC
*In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Compensation details: 21-21 Hourly Wage

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