Entry Level Public Policy Jobs in Delaware (NOW HIRING)

Introduction
Family Court's mission is to provide equal access to justice for the families and children under its jurisdiction in a manner that is fair and efficient and that maintains the public's trust and confidence in an independent and accountable judiciary.
We strive each day to build an atmosphere that ensures all members of the public are treated with courtesy, dignity, and respect. We strive to have the same environment for our staff and value a diverse workforce.
We offer career opportunities that make a difference in people's lives every day. Come join our team where our goal is to operate Family Court through great staff across the state.
Summary Statement
This is the entry level of case processing work learning the legal processes and procedures and performing the full range of processing activities of limited complexity.
Career Ladder
Upon satisfactory completion of department promotional standards and job requirements, employees may be eligible to be promoted to the next level.
Essential Functions
Essential Functions
Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here.
• Prepares and issues a wide variety of court/legal documents and determines the appropriate procedural requirements for processing.
• Delivers excellent customer service in person, by phone, or electronically; greets customers and provides information on procedures, services, events, or case status to internal and external stakeholders, judicial officers, court users, justice partners, and members of the public. attorneys, jurors, litigants, court personnel, and the public.
• Applies laws, rules, regulations, standards, policies, and procedures relevant to case processing activities.
• Reviews, processes, and evaluates case records and documents for completeness, accuracy, eligibility, and compliance with applicable procedures, practices, standards, timelines, and costs.
• Researches case files, records, databases, and other sources to resolve discrepancies, errors, or other issues.
• Prepares and maintains files and records, ensuring all required documents are included.
• Uses automated information systems and computer software to enter, update, modify, delete, retrieve, and report on data.
• Attends hearings and proceedings to provide files, records, and case information to the judicial officer; records event dispositions and administers oaths.
• May prepare and distribute correspondence, maintain calendars and schedule meetings, hearings, or events; and may compute and collect fees, maintain fiscal records/receipts, or make deposits.
• Performs other related duties as required.
Job Requirements
JOB REQUIREMENTS for Judicial Case Processor I
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
1. Coursework, training, education, and/or work experience in document processing such as reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies, and procedures, resolving deficiencies, and tracking and monitoring activities.
2. Coursework, training, education, and/or work experience in record keeping such as maintaining, filing, tracking, and retrieving physical, electronic, and digital documents, reports, or other information.
3. Coursework, training, education, and/or work experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
4. Coursework, training, education, and/or work experience in customer service such as providing prompt, accurate, and courteous service to customers seeking information, answering requests as quickly as possible, ensuring customers are satisfied with service, and responding to complaints.
Selection Process
The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.
Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the "My Applications" tab at StateJobs.Delaware.gov.
Accommodations
Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.
The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.