Manage conference room accounts (add/remove users, password resets, ownership updates). * Assist ... Support equipment replacement or reset during failures under guidance from central IT. * Ability to ...
Manage conference room accounts (add/remove users, password resets, ownership updates). * Assist ... Support equipment replacement or reset during failures under guidance from central IT. * Ability to ...
Entry Level Password Reset information
What is the difference between Entry Level Password Reset vs Help Desk Technician?
| Aspect | Entry Level Password Reset | Help Desk Technician |
|---|---|---|
| Credentials | Basic IT knowledge, sometimes minimal certifications | IT certifications (CompTIA A+), basic troubleshooting skills |
| Work Environment | Primarily in support or help desk settings, handling password issues | Broader support role, resolving hardware, software, and network issues |
| Employer & Industry | IT support teams in various industries, customer service focus | IT departments across industries, technical troubleshooting |
| Search & Comparison Intent | Focus on simple password reset tasks | Broader technical support responsibilities |
Entry Level Password Reset roles focus mainly on resetting passwords and basic account access issues, requiring minimal technical skills. Help Desk Technicians handle a wider range of IT support tasks, including troubleshooting hardware and software problems, often requiring certifications like CompTIA A+. While both roles are in support environments, Help Desk Technicians have a broader scope of responsibilities.
What are popular job titles related to Entry Level Password Reset jobs in San Diego, CA? For Entry Level Password Reset jobs in San Diego, CA, the most frequently searched job titles are:
What job categories do people searching Entry Level Password Reset jobs in San Diego, CA look for? The top searched job categories for Entry Level Password Reset jobs in San Diego, CA are:
Job description
Job Title: Dispatch AV/IT Technician
Schedule: Variable, onsite based on dispatch needs
Role Overview
The L1 + AV Technician will provide onsite support for desktops, audio-visual systems, basic network/infra checks, and conference room operations. The technician will perform troubleshooting, coordinate with remote teams and vendors, and ensure smooth day-to-day operations across the site. This role includes dispatch support depending on location needs.
Responsibilities
Must-Haves
Good-to-Haves
Schedule: Variable, onsite based on dispatch needs
Role Overview
The L1 + AV Technician will provide onsite support for desktops, audio-visual systems, basic network/infra checks, and conference room operations. The technician will perform troubleshooting, coordinate with remote teams and vendors, and ensure smooth day-to-day operations across the site. This role includes dispatch support depending on location needs.
Responsibilities
- Perform desktop and notebook troubleshooting, including warranty repair coordination and break-fix activities.
- Manage and track loaner/spare devices using customer-provided systems.
- Provide L1 AV support for meeting rooms, including device checks, resets, room readiness, and basic hardware troubleshooting.
- Manage conference room accounts (add/remove users, password resets, ownership updates).
- Assist with basic troubleshooting of corporate printers (toner replacement, waste cartridge changes).
- Provide smart-hands assistance for onsite infrastructure and network checks (ports, cabling, patch panels, access points, power verification, device resets).
- Coordinate with third-party vendors and procurement teams when required.
- Support equipment replacement or reset during failures under guidance from central IT.
- Ability to work at height when required (ladder/lift).
- Maintain communication with onsite/offsite teams to report changes, issues, or updates.
- Ensure proper coverage during leaves and follow site operational processes/SOPs.
Must-Haves
- 2-4 years of experience in IT and AV support.
- Hands-on troubleshooting experience with desktops, laptops, and meeting room devices.
- Basic understanding of network fundamentals (LAN ports, cabling, patching, device resets).
- Familiarity with conferencing platforms (Microsoft Teams, Zoom, Webex).
- Ability to perform physical tasks, including lifting equipment and working at height.
- Strong communication, customer service, and documentation skills.
- Ability to follow SOPs, ticketing processes, and escalation guidelines.
Good-to-Haves
- Experience using ITSM tools (ServiceNow, Jira).
- Exposure to AV control systems or room management systems.
- Basic understanding of AV-over-IP or networked AV environments.
- Experience working in enterprise or fast-paced onsite environments.
- Entry-level certifications (CompTIA A+, ITIL Foundation, basic AV training).
- Audio Visual Support
- Basic understanding of networking and TCPIP
- Basic understanding of fiber, copper, network infrastructure
- Crestron Fusion
- Hardware support
- Experience working with technologies such as Extron, Crestron, Fusion, Managed Teams Room devices
- Ability to explain networks and connection types and troubleshoot multiple connection types \(Home or Corp)
- Ability to explain work with and differentiate between different connection types & troubleshoot connectivity
- Skilled Communications "Specialist, " known for delivering clear and succinct messages without disclosing internal details.
- Experience working in an enterprise environment with Crestron/Fusion at the server and application layer
- Experience supporting Microsoft, Lenovo, Client, Dell & Apple Certified
- CompTI certA A+
- OEM Certifications
About Sky Systems
Sourced by ZipRecruiter
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Raleigh, NC, US
Year founded
2011