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Entry Level Netflix Customer Service Representative Jobs in Boston, MA

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Entry Level Netflix Customer Service Representative information

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How much do entry level netflix customer service representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for entry level netflix customer service representative in Boston, MA is $20.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $22.74 per hour, depending on experience, location, and employer.

What does an entry level Netflix customer service representative do?

An Entry Level Netflix Customer Service Representative assists customers with issues related to their Netflix accounts, such as billing questions, technical problems, and troubleshooting streaming services. They provide support through various channels like phone, chat, or email, ensuring customers have a positive experience. Representatives are trained to handle a range of inquiries, resolve complaints, and offer information about Netflix features and services. Strong communication and problem-solving skills are essential for this role.

What are some common challenges faced by an entry level Netflix customer service representative, and how can they be managed?

Entry Level Netflix Customer Service Representatives often encounter challenges such as handling high volumes of inquiries, managing difficult customer interactions, and staying updated on frequent service updates. Successfully managing these challenges requires strong communication skills, patience, and adaptability. Many teams offer ongoing training, mentoring, and access to knowledge bases to support new representatives as they build confidence and proficiency. Collaborating with teammates and supervisors also helps in resolving complex issues and sharing best practices.

What are the key skills and qualifications needed to thrive as an entry level Netflix customer service representative, and why are they important?

To thrive as an Entry Level Netflix Customer Service Representative, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk platforms, and basic troubleshooting tools is typically required. Patience, empathy, and active listening are standout soft skills for handling diverse customer inquiries and ensuring a positive experience. These skills ensure effective resolution of customer issues, support brand reputation, and contribute to overall customer satisfaction.

What is the difference between Entry Level Netflix Customer Service Representative vs Entry Level Hulu Customer Support Associate?

AspectEntry Level Netflix Customer Service RepresentativeEntry Level Hulu Customer Support Associate
Required CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; familiarity with streaming platforms
Work EnvironmentRemote or call center setting, handling customer inquiriesRemote or call center setting, assisting Hulu users
Employer & Industry UsageNetflix, streaming entertainment industryHulu, streaming entertainment industry
Common Search & ComparisonYesYes

Both roles involve assisting customers with streaming service issues, require similar credentials, and are found in remote or call center environments within the streaming industry. The main difference lies in the specific platform supported—Netflix vs Hulu—making them comparable entry-level customer support roles in the streaming entertainment sector.

Can I get a job at Netflix with no experience?

Entry-level Netflix customer service representative positions typically do not require prior experience, as they often provide training to new hires. Candidates should have good communication skills, basic computer knowledge, and a customer-focused attitude. Having relevant soft skills can help you qualify even without previous work experience.

What are entry-level jobs at Netflix?

Entry-level jobs at Netflix include roles such as Customer Service Representative, Content Coordinator, and Technical Support Associate. These positions typically require strong communication skills, basic technical knowledge, and the ability to work in a fast-paced environment. They often offer training and may involve shift work or remote options.

What level is entry-level at Netflix?

An entry-level Netflix Customer Service Representative is a starting position typically suitable for candidates with minimal prior experience. These roles often require basic communication skills, a high school diploma or equivalent, and may involve training on company-specific tools and procedures.

What are the most commonly searched types of Netflix Customer Service Representative jobs in Boston, MA?

The most popular types of Netflix Customer Service Representative jobs in Boston, MA are:

What cities near Boston, MA are hiring for Entry Level Netflix Customer Service Representative jobs?

Cities near Boston, MA with the most Entry Level Netflix Customer Service Representative job openings:

Entry Level Netflix Customer Service Representative jobs near you
Infographic showing various Entry Level Netflix Customer Service Representative job openings in Boston, MA as of July 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $42,476 per year, or $20.4 per hour.

Customer Service Representative (CSR)

M S International Inc.

Norwood, MA • On-site

$18.75 - $21.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Key responsibilities

  • Engage with customers through phone, email, and in-person interactions to provide exceptional service.

  • Assist customers in selecting products, process sales transactions, and coordinate logistics for deliveries.

  • Maintain customer records, follow up on inquiries, and support showroom display and stock level management.

Job description

Summary: The Customer Service Representative (CSR) is an on-site role responsible for engaging with customers through multiple channels, including phone, email, and in-person interactions. Front-desk duties include guiding customers through the showroom and assisting with product selection. The role also involves backend operations such as processing orders and coordinating logistics. CSRs play a crucial role in delivering outstanding service, ensuring customer satisfaction, and upholding company standards.
Work Hours: Monday to Friday from 08:00 AM to 05:00 PM, 2 Saturday(s) a month from 09:00 AM to 12:30 PM
Seniority Level: Entry Level
Employment Type: Full-time
Compensation: This hourly, non-exempt position pays from $18.75 to $21.75 per hour, with overtime compensated at 1.5 times the base rate. New hires usually earn between $40,000 and $54,400 annually, or more, depending on experience, overtime hours, and bonuses.
To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:
  • Provide exceptional customer service through phone, email, and in-person interactions.
  • Build and nurture strong customer relationships.
  • Assist customers in selecting the appropriate products for their needs.
  • Retrieve and bring product samples to customers in the showroom
  • Address customer issues related to transactions, deliveries, and products
  • Accurately maintain customer contact information and transaction records.
  • Follow up with customers on quotes, inquiries, and sales opportunities.
  • Process sales transactions, payments, and generate sales orders.
  • Schedule deliveries and coordinate logistics for material shipments.
  • Create shipping orders and packing lists.
  • Answer inbound sales calls and proactively make outbound calls.
  • Ensure showroom displays are maintained to the highest standards.
  • Monitor stock levels to ensure efficient processing of customer orders.
  • Support trade customers by understanding their project needs and recommending suitable MSI materials.
  • Maintain marketing materials for easy customer access.
  • Collaborate with Sales Representatives to keep account transactions and inventory up to date.
  • Stay informed about company products and services.
  • Perform additional duties as required.

Additionally the candidate must meet the following Education and/or Experience requirements:
  • High School Diploma required; some college coursework preferred.
  • Minimum of 1 year of customer service experience.
  • Strong communication skills with a positive, solution-oriented approach.
  • Attentive to customer needs and details.
  • Proven ability to manage multiple tasks simultaneously.
  • Goal-oriented with a focus on delivering excellent customer service.
  • Strong math skills and the ability to perform quick calculations.
  • Proficient with PCs and navigating a multi-window environment.
  • Intermediate skills in MS Outlook, Word, and Excel.
  • Bilingual (Spanish) preferred.

This role has the following physical demands:
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently walks, stands and occasionally sits.
  • The employee must regularly lift, pull and move up to 25 pounds and occasionally up to 50 pounds. Specific vision abilities required by this job include close vision.

Benefits: MSI offers a comprehensive benefits package designed to support and reward our employees. Depending on the role, this may include:
  • Referral, holiday, and annual bonuses or commission opportunities
  • Eligibility for an annual merit-based increase
  • Paid Time Off
  • Medical, Dental, and Vision Insurance
  • Company-paid Short Term and Long Term disability;
  • Company-paid Life Insurance
  • Tuition Reimbursement
  • Traditional and Roth 401(k) plans with company matching contributions
  • Charitable donation matching programs
  • Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests.

Apply