Individuals need to be able to act as a liaison as well as give multiple tours throughout the day. They must be able to demonstrate strong interpersonal skills to handle interactions with museum/event guests. They must be able to demonstrate basic computer and point of sale skills to check-in museum visitors. Individuals must be able to work on weekends with occasional evenings. The job environment can be very fluid so adaptability is a must. The primary responsibility of the tour guide is to give informative tours to all visitors ensuring they have a pleasant experience within the building.
Duties and requirements are listed below:
Museum Tours & Events
- Memorization of script
- Adapt tour based on audience
- Crowd management
- Management of groups of 1–40+ people
- Elevator operation
- Opening and closing the building/exhibits
- Responding to customer inquiries in person and over the phone
- Assisting with public and private events
- Assist as necessary to ensure smooth operation of event
Security
- Monitor security cameras
- Monitor entrances and exits
Requirements
- English Proficiency, second language is a plus
- Comfortability with public speaking
- Have reliable transportation, must live within 25 miles
- Available to work on weekend/evenings
- Able to walk/stand for extended periods of time (1 hour or longer)
- Highschool diploma/GED or equivalent experience
Preferred Experience
- Experience giving tours
- At least 1 year of customer service experience
- Knowledge of early United States history
- Knowledge of freemasonry
- Point of Sale experience preferred
Company Description
The George Washington Masonic National Memorial is a National Historic Landmark, Museum and Memorial dedicated to George Washington.
The Memorial is open to the public for tours, private and public events.