Entry Level Museum Tour Guide Jobs in Massachusetts

Reports to: Chief Learning and Engagement Officer

The Organization

The Norman Rockwell Museum illuminates the power of American illustration art to reflect and shape society, and advances the enduring values of kindness, respect, and social equity portrayed by Norman Rockwell.

As a center devoted to the art of illustration, the Museum also exhibits the works of contemporary and past masters in an ongoing series of compelling artist showcases. Set on a picturesque 36-acre estate in the hometown of America’s favorite artist, the Norman Rockwell Museum is one of the crown jewels of the Berkshires.

NRM embraces the values of diversity, equity, access, and inclusion to create a successful workplace and a more equitable society. Our mission embodies these values. We are committed to building a team that represents a variety of identities, experiences, backgrounds, perspectives, and skills. We believe that the more inclusive we are, the more successful the organization, its employees, and our work in the world will be. Norman Rockwell Museum is an equal opportunity employer that is committed to equity and inclusion. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Norman Rockwell Museum is a drug-free workplace.

The Position

If you’ve ever listened to a tour at the Norman Rockwell Museum, you already have an idea of what it means to be a Museum Guide. NRM Museum Guides welcome and engage visitors by giving introductory tours of current exhibitions and Norman Rockwell’s Studio, providing interpretive insights and historical context. If you’re someone who has thought that it would be something you’d like to do, here is your opportunity!

We are looking for articulate and motivated people who are willing to make a long-term commitment to the Museum and to share their enthusiasm for art in a serious and thoughtful way. You can be a Guide even if you work during the day as training sessions and tours are scheduled both days and evenings. Expertise in museum education and in modern or American art history is a plus, but not a prerequisite. NRM Museum Guides come from a range of backgrounds. Current Guides include working professionals, retirees, artists, and more. NRM Guides must commit to one or two daily shifts per week from June to the end of October. During the rest of the year, most of our Guides chose to work one shift a week or every other week. Other Guides can chose to take off the winter, rejoining the program in May.

Responsibilities

• Lead tours of Norman Rockwell Museum’s collection and special exhibitions for general visitors and tour groups.
• Develop tours based on training and materials provided by the museum and on further independent research.
• Provide guided learning experiences for visitors—through a range of formal and informal interactions—to increase awareness and understanding of illustration art, promote visual literacy, and foster connections between our visitors and the art on view.
• Execute daily logistical operations and follow mandated security procedures.
• Attend training sessions and curator-led walkthroughs of exhibitions. Build knowledge of illustration art and artists; Norman Rockwell’s life, artistic process, and artwork; and NRM collections and special exhibitions.
• Incorporate feedback from NRM staff and ongoing tour evaluations to ensure high-quality visitor engagement and accurate and compelling learning experiences
• Welcome visitors of all ages, backgrounds, and abilities and create a sense of belonging through consistently gracious and professional interactions
• Communicate consistently, reliably, and effectively with NRM staff about scheduling, availability, challenges, and insights
• Work effectively with colleagues across all group identities and positions/roles

Equity Goals

Provide a welcoming experience for visitors, especially first-time visitors and people from historically under-represented groups. Take part in continuing learning opportunities to create an inclusive environment and support the mission of NRM. As an educator, always use inclusive and sensitive language regarding race, gender, and sexuality.

Computer Literacy and Technology Skills

All positions at NRM require some use of technology and staff are expected to be comfortable within an information technology environment. Knowledge and skills for basic use of computer hardware, software, email, calendars, and the Internet enhances efficiency, workflow and overall experience within the workplace.

Qualifications

• A commitment to lifelong learning
• Public speaking experience
• Knowledge or interest in learning about, illustration art and Norman Rockwell
• A commitment to high-quality visitor service in a fast-paced environment
• Flexibility and the ability to think on your feet
• Open to feedback and evaluation
• Cultural sensitivity
• Half-day or full day availability on a weekly basis, seasonally or year-round
• We are looking especially for candidates who can teach in both Spanish and English, but it is not a requirement