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Entry Level Lab Assistant Jobs in Austin, TX (NOW HIRING)

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Entry Level Lab Assistant information

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How much do entry level lab assistant jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for entry level lab assistant in Austin, TX is $20.06, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $22.88 per hour, depending on experience, location, and employer.

What qualifications do I need to be an entry level lab assistant?

To become an entry-level lab assistant, candidates typically need a high school diploma or equivalent. Relevant skills include attention to detail, basic laboratory techniques, and familiarity with safety protocols; some positions may prefer or require post-secondary education or certifications in science or laboratory procedures.

What is an entry level lab assistant?

An Entry Level Lab Assistant supports scientists and researchers by performing basic laboratory tasks, such as preparing samples, organizing lab equipment, and recording data. They follow strict safety protocols and ensure the lab stays clean and organized. This role is ideal for individuals with a background in science who want hands-on experience in a laboratory setting. Depending on the workplace, lab assistants may work in medical, research, or industrial labs. It is a great starting position for those looking to advance in the scientific field.

Is it hard to become an entry level lab assistant?

Becoming an entry level lab assistant typically requires a high school diploma or equivalent and basic knowledge of laboratory procedures. Relevant skills include attention to detail, familiarity with lab equipment, and sometimes certification in safety protocols; however, the role often provides on-the-job training for new hires.

Can you get an entry level lab assistant job with no experience?

Entry level lab assistant positions often do not require prior experience, as they focus on basic laboratory tasks and training on equipment and procedures. Candidates with strong attention to detail, basic scientific knowledge, and relevant coursework or certifications can often qualify without previous work experience.

What are the key skills and qualifications needed to thrive in the entry level lab assistant position, and why are they important?

To excel as an Entry Level Lab Assistant, you need basic laboratory skills, familiarity with safety protocols, and a high school diploma or equivalent, with some employers preferring coursework or experience in biology or chemistry. Experience using laboratory equipment like centrifuges, pipettes, and data entry systems is often valuable. Strong attention to detail, communication, and time management skills help you stand out in the role. These abilities ensure that laboratory procedures are performed accurately, efficiently, and safely, supporting the overall success of scientific projects.

How do you become an entry level lab assistant?

To become an entry level lab assistant, candidates typically need a high school diploma or equivalent, and some positions may require basic knowledge of laboratory procedures or familiarity with lab equipment. Relevant skills include attention to detail, organization, and the ability to follow safety protocols. Some employers may prefer candidates with coursework in science or related fields, and on-the-job training is often provided.

What are some typical daily tasks for an entry level lab assistant?

Entry Level Lab Assistants typically handle tasks such as preparing and labeling samples, maintaining laboratory equipment, recording data, and helping maintain a clean and organized workspace. You may also assist senior lab staff with routine experiments and monitor inventory of supplies. The role often involves following strict safety procedures and ensuring all activities comply with laboratory standards. This hands-on experience provides valuable exposure to lab techniques and a collaborative team environment, making it an excellent starting point for those interested in scientific careers.

What are popular job titles related to Entry Level Lab Assistant jobs in Austin, TX?

For Entry Level Lab Assistant jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Entry Level Lab Assistant jobs in Austin, TX look for?

The top searched job categories for Entry Level Lab Assistant jobs in Austin, TX are:

What cities near Austin, TX are hiring for Entry Level Lab Assistant jobs?

Cities near Austin, TX with the most Entry Level Lab Assistant job openings:

Entry Level Lab Assistant jobs near you
Infographic showing various Entry Level Lab Assistant job openings in Austin, TX as of August 2026, with employment types broken down into 79% Full Time, 11% Part Time, and 10% Contract. Highlights an 100% In-person job distribution, with an average salary of $41,733 per year, or $20.1 per hour.

Technical Support Analyst

ReviveRX and Ways2Well

Austin, TX • Remote

$55K - $65K/yr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Ways2Well is redefining the future of healthcare. As a leader in regenerative and preventive medicine, we empower patients to take control of their health through data-driven, personalized care. We’re breaking away from outdated models—leveraging cutting-edge technology, digital care platforms, and bold thinking to deliver high-impact healthcare at scale. 
 

Position Summary

The Technical Support Analyst will serve as the first point of contact for internal teams and patients experiencing technology related issues, supporting systems that range from our EMR and pharmacy and lab platforms to our mobile apps, web apps, marketing sites, e-commerce tools, and internal reporting systems. This role will balance strong technical troubleshooting skills with customer service and communication experience. This dual role combines technical expertise with exceptional customer service skills to ensure that patients and internal users receive seamless, efficient, and reliable support across all of Ways2Well's technology platforms. It is a fast-paced, technology-driven environment.

This is an entry-level, highly trainable role - we’re looking for someone with a curious mind, strong communication skills, and a genuine interest in technology, more than a specific technical background. You'll be coached and developed by our senior Technical Support team, with a clear path to grow into a more senior technical support role over time

Key Responsibilities

  • Provide first-line technical support for internal software systems and patient-facing technology platforms, including EMR, mobile apps, web apps, marketing sites, pharmacy systems, lab systems, e-commerce, and internal reporting tools
  • Troubleshoot and diagnose technical issues across multiple platforms, discerning between a technical issue, a process issue, and user error, and applying sound judgment on when an issue requires escalation versus direct resolution
  • Ask thoughtful, investigative questions and gather clear evidence (screenshots, steps to reproduce, error details) to support root-cause diagnosis, including handling straightforward issues independently
  • Communicate directly with patients to help resolve technical difficulties, explaining issues and solutions in clear, non-technical language, and ensuring every interaction reflects a positive, patient-centered, and supportive customer service experience even when the underlying problem is frustrating for the patient
  • Coordinate with developers and engineering teams to escalate and implement fixes for complex or recurring issues, providing clear, detailed information on reported problems to help expedite accurate diagnosis and resolution
  • Monitor and assist in maintaining overall system performance, uptime, and reliability, proactively flagging patterns or recurring issues that may indicate a larger underlying problem
  • Document common technical issues, troubleshooting steps, and resolutions in a shared knowledge base, building a growing internal resource that improves response time and consistency across the support team over time
  • Track and prioritize support tickets or requests using our ticketing system, ensuring issues are addressed based on urgency and impact, and following up with patients or internal staff to confirm resolution and satisfaction
  • Assist with user onboarding and basic training for internal staff or patients navigating new tools, platforms, or system updates, helping reduce recurring support requests tied to unfamiliarity with a system
  • Stay current on updates, patches, and new features across supported platforms to ensure guidance provided to patients and staff remains accurate and up to date.

Required Qualifications

  • Demonstrated ability to troubleshoot and resolve technical issues across multiple platforms, including web applications, mobile apps, and internal software systems
  • Prior work experience in a professional setting (technical support, help desk, or customer service preferred, but not required)
  • Strong verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical patients and staff
  • Excellent customer service skills, with the ability to remain patient, calm, and solutions-oriented when assisting frustrated or confused users
  • A curious, investigative nature with strong critical-thinking skills; comfortable saying “I don’t know— let me find out” rather than guessing
  • A growth mindset and demonstrated ability to learn from mistakes and take ownership of outcomes
  • Ability to work collaboratively with developers and technical teams to escalate and resolve complex issues.
  • Strong attention to detail and documentation skills

Preferred Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or a related technical or STEM field
  • 2+ years of experience in a technical support, help desk, or customer service role involving software troubleshooting
  • Experience supporting healthcare-specific technology platforms, such as EMR systems, pharmacy systems, or lab systems
  • Familiarity with HIPAA requirements and handling patient information securely and appropriately
  • Experience working in a fast-paced, high-volume support environment, such as a call center or SaaS support team
  • Basic understanding of website content management systems, e-commerce platforms, or reporting/analytics tools
  • Experience using or supporting ticketing systems to track, prioritize, and resolve support requests
  • Familiarity with remote troubleshooting tools or screen-sharing software used to assist patients or staff directly

Work Environment & Physical Requirements

  • This is a fully remote position; the associate must maintain a reliable, distraction-free home office environment with high-speed internet access sufficient to support video calls, remote troubleshooting tools, and access to internal systems
  • Regularly required to sit for extended periods while using a computer, phone, and other standard office equipment
  • Frequently required to use hands and fingers for typing, mousing, and operating technical support and communication tools
  • Must be able to communicate clearly and effectively via phone, video conference, email, and chat with patients and internal staff, including the ability to hear and speak at a level necessary for troubleshooting conversations and providing support
  • Specific vision abilities required include close vision and the ability to adjust focus for extended periods of screen-based work
  • Must be able to concentrate for extended periods while managing multiple support requests, systems, and communication channels simultaneously
  • May be required to work outside of standard business hours occasionally to support urgent technical issues, system outages, or patient needs across different time zones
  • Must maintain a secure home office environment appropriate for handling sensitive patient information in compliance with HIPAA and company data security policies
  • Fast-paced, service-oriented environment requiring adaptability, patience, and strong problem-solving skills, often while managing competing priorities across multiple platforms and users
  • Occasional travel may be required for team meetings, training, or company events, though this is expected to be minimal given the remote nature of the role

Featured Benefits  

  • Competitive salary
  • Comprehensive health, dental, and vision insurance
  • 401k with employer match
  • Paid Time Off
  • Employee Perks & Discounts

Location

  • Remote: Austin, TX or Houston, TX preferred
#Ways2Well

Why Join Ways2Well?
The best work happens when purpose meets potential. At Ways2Well, you'll work with a passionate, driven team that's redefining what personalized health and wellness can be — with the resources, leadership, and culture to back it up. We offer competitive compensation, strong benefits, and real room to grow, lead, and make your mark. 

Equal Employment Opportunity (EEO) and Affirmative Action Commitment
Ways2Well is committed to providing equal employment opportunities and render affirmative action to all employees and applicants for employment, including individuals who are members of underrepresented groups, without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other status protected by applicable federal, state, or local laws. 

Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.  

 
 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.