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Entry Level Insurance Investigator Jobs in Portland, OR

Entry Level Insurance Investigator information

See Portland, OR salary details

$14

$27

$40

How much do entry level insurance investigator jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for entry level insurance investigator in Portland, OR is $27.33, according to ZipRecruiter salary data. Most workers in this role earn between $23.22 and $33.65 per hour, depending on experience, location, and employer.

What does an entry level insurance investigator do?

An entry level insurance investigator is responsible for examining insurance claims to determine their validity and to prevent fraudulent activities. They collect and analyze information such as statements, documents, and photographs to assess the legitimacy of a claim. Their duties often include interviewing claimants and witnesses, reviewing records, and preparing detailed reports for their employer. Entry level investigators typically work under supervision and may specialize in areas such as health, auto, or property insurance. Strong analytical and communication skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as an entry level insurance investigator?

To thrive as an Entry Level Insurance Investigator, you need strong analytical skills, attention to detail, and a background in criminal justice, finance, or a related field. Familiarity with claims management software, investigative databases, and occasionally certification such as Certified Insurance Fraud Investigator (CIFI) can be beneficial. Excellent communication, critical thinking, and ethical judgment help you effectively interact with claimants, witnesses, and colleagues. These skills are vital for accurately evaluating claims, detecting fraud, and ensuring fair outcomes for both the company and clients.

What are some common challenges faced by entry level insurance investigators, and how can they overcome them?

Entry level insurance investigators often encounter challenges such as learning to identify potential fraud indicators, managing a high caseload, and adapting to various investigative techniques. New investigators may also face difficulties in interviewing claimants and witnesses or gathering sufficient evidence. To overcome these challenges, it's important to actively seek mentorship from experienced colleagues, participate in on-the-job training, and develop strong organizational and communication skills. Regular collaboration with supervisors and legal or claims teams can also help in building confidence and expertise over time.

What is the difference between Entry Level Insurance Investigator vs Claims Adjuster?

AspectEntry Level Insurance InvestigatorClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance or investigation certificationsHigh school diploma; licensing or certification may be required depending on state
Work EnvironmentField and office work; investigating claims, interviewing witnesses, reviewing documentsOffice-based; evaluating insurance claims, inspecting damages, negotiating settlements
Employer & Industry UsageInsurance companies, third-party investigation firmsInsurance companies, public adjusters

While both roles involve assessing insurance-related cases, Entry Level Insurance Investigators focus on investigating claims and gathering evidence, often working in the field. Claims Adjusters primarily evaluate and settle claims, usually working in an office setting. Both roles require similar credentials and are integral to the insurance industry, but they differ in daily tasks and work environment.

Infographic showing various Entry Level Insurance Investigator job openings in Portland, OR as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $56,845 per year, or $27.3 per hour.

$17.50 - $23/hr

Full-time

Re-posted 16 days ago


Job description

The General Office Assistant I is an entry-level position on the Client Services team. Work is performed with supervisor guidance and within established practices to complete duties and responsibilities. Primarily responsible for collection of accounts receivable for multiple or larger specific payor(s), in a timely, systematic fashion. Primary goals are to facilitate increased cash flow and decreased A/R days on assigned accounts.
  • Conduct follow-up with insurance companies on denied and rejected claims. Follow-up on non-payment of claims according to ABC guidelines.
  • Conduct necessary investigation and follow-up on unpaid, self-pay and/or litigation accounts using resources provided by ABC.
  • Communicate with self-pay patients regarding outstanding balance and timely pay-off of account. Establish individual payment plans based on pre-established collection procedures.
  • Collect outstanding balances on patient accounts following ABC accounts receivable management collection procedures and appropriate laws and regulations.
  • Process mail received from physicians, insurance companies and patients regarding outstanding accounts.
  • Process Credit Status Reports and take steps necessary to adjust accounts or indicate true refunds.
  • Initiate adjustments to accounts including referral to collections, write-offs, and insurance adjustments according to ABC collection guidelines.
  • Participate in regular team meetings to discuss pertinent issues, changes, and/or enhancements to the collections function.
  • Identify trends and issues related to payors, invoice set-up, and end-user errors, related to AR Follow-up and communicate information about this to the AR Manager, Team Lead and Job Account Managers.
  • Initiate updates to Client-specific Requirement Notes and dictionaries when necessary.
  • May assist in the training and cross training of newer staff.
  • Other duties as assigned.