Entry Level Infosys Bpm Jobs (NOW HIRING)

Job Summary:
Infosys BPM Limited, a subsidiary of Infosys Limited, provides transformative business process management services globally. They are seeking a Senior Process Associate - Technical Helpdesk to provide technical support for customers using PeopleSoft applications and manage service requests.
Responsibilities:
• Provides technical support for customers needing assistance with People Soft (Team Works) applications, HCM, Financials, and ESS (Employee Self Service). SOG (State of Georgia) travel inquires/requests.
• Requires the ability to listen, comprehend, and communicate with customers in conveying information.
• Review employees’ records, input information, and apply data entry to various modules located within PeopleSoft (TeamWorks) HCM and Financials modules and the Concur system for State Tavel employees.
• Log in utilizing call center application P28 (Platform 28 software to answer voice calls, responds to SR (Service Request) tickets concerning routine to complex inquiries.
• Utilize Oracle Customer Relationship Management (CRM) applications to evaluate customers' comments, including attachments, and communicate detailed written responses toward service requests.
Qualifications:
Required:
• High School Diploma or GED Equivalent.
• At least 1 year of experience in helpdesk
Preferred:
• Experience supporting ERP applications (PeopleSoft) and Workday either on helpdesk, or in a customer service role.
• Fundamental Knowledge of Accounting, Human Resources, and Payroll.
• Ability to effectively communicate verbally, active listening skills, good speaking voice, proper use of grammar exert pleasant, courteous demeanor.
• Entry-level skill in the use of Microsoft applications Word, Outlook, Excel, and Microsoft Teams, and familiarity with all internet browsers.
Company:
Infosys is a technology company that offers consulting, outsourcing, cloud infrastructure, program management, and software services. Founded in 1981, the company is headquartered in Bangalore, IND, with a team of 10001+ employees. The company is currently Late Stage.