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Entry Level Human Computer Interaction Research Jobs in Austin, TX

Bachelor's degree in Design, Human-Computer Interaction, or a related field or equivalent practical ... Work alongside UX Researchers, Product Owners, and Engineers to iterate on new features

Bachelor's degree in Design, Human-Computer Interaction, or a related field or equivalent practical ... Work alongside UX Researchers, Product Owners, and Engineers to iterate on new features

Master's degree in Computer Science, Statistics, Data Science, Neuroscience, Psychology, or a related field. * Laboratory or human subjects research experience (academic lab, thesis project ...

Master's degree in Computer Science, Statistics, Data Science, Neuroscience, Psychology, or a related field. * Laboratory or human subjects research experience (academic lab, thesis project ...

Master's degree in Computer Science, Statistics, Data Science, Neuroscience, Psychology, or a related field. * Laboratory or human subjects research experience (academic lab, thesis project ...

... daily Research components as needed to create an accurate depiction Act as customer liaison in ... customer interaction experience preferred E Working Environment The work environment ...

... Research components as needed to create an accurate depiction • Act as customer liaison in ... customer interaction experience preferred E Working Environment The work environment ...

Analytical solutions will be used to support human drug and vaccine developments in adults and ... May telecommute. (385.33092) Employer will accept a Bachelor's degree in Computer Science ...

Analytical solutions will be used to support human drug and vaccine developments in adults and ... May telecommute. (385.33092) Employer will accept a Bachelor's degree in Computer Science ...

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Data Analyst - REMOTE

Data Analyst - REMOTE

PTP

Austin, TX • On-site, Remote

Full-time

Posted 15 days ago


Job description

Job Description
PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Data Analyst to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
Responsibilities
  • Analyze caller behavior data from IVR applications using SQL and Microsoft Excel
  • Design and develop custom Tableau reports to visualize caller behavior data, identify trends and areas for improvement
  • Collaborate with internal and external stakeholders to identify opportunities for improving the IVR experience based on analysis findings
  • Develop and maintain a deep understanding of IVR application functionality and user flows
  • Provide data-driven insights and recommendations to inform design decisions and improve overall caller experience

Requirements
  • Bachelor's degree in Information Systems, Computer Science, Statistics, or related field
  • 2+ years of experience in data analysis, preferably in an IVR or contact center environment
  • Experience with Tableau or other business intelligence tools is highly desirable
  • Proficiency in Microsoft Excel and SQL
  • Strong analytical and problem-solving skills
  • Excellent communication and collaboration skills

Desired Experience
  • Familiarity with IVR platforms and technologies (e.g., Genesys, Avaya, Nuance)
  • Knowledge of user experience (UX) design principles and human-computer interaction

PTP logo

About PTP

Sourced by ZipRecruiter

Industry

It services

Company size

51 - 200 Employees

Headquarters location

San Francisco, CA, US

Year founded

2004