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Entry Level Gaming Customer Support Jobs in Texas

OTK Network

Customer Support Representative

Austin, TX · On-site

$15.75 - $21.50/hr

While this is not primarily a technical support position, Starforge sells enthusiast gaming PCs and ... Respond to customer inquiries regarding orders, shipping, billing, returns, exchanges, and account ...

OTK Network

Customer Support Representative

Austin, TX · On-site

$18.50 - $19.50/hr

While this is not primarily a technical support position, Starforge sells enthusiast gaming PCs and ... Respond to customer inquiries regarding orders, shipping, billing, returns, exchanges, and account ...

OTK Network

Customer Support Representative

Austin, TX · On-site

$18.50 - $19.50/hr

While this is not primarily a technical support position, Starforge sells enthusiast gaming PCs and ... Respond to customer inquiries regarding orders, shipping, billing, returns, exchanges, and account ...

CBG Surveying Texas

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Customer Support Specialist (Tier-One)

Garland, TX · On-site

As the first point of contact for our clients, this entry-level role is responsible for providing exceptional customer service while supporting daily operations. This is a high-volume phone position.

POW Marketing

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Sales & Customer Support Representative - Immediate Start | Dallas

Dallas, TX · On-site

$35K - $44K/yr

Sales & Customer Support Representative - Immediate Start | Weekly Pay Dallas, TX | Full-Time | On ... Many of our team members started in entry-level roles and quickly advanced into training and ...

Etech

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Customer Support Specialist, Chat and Email | 5k Sign on Bonus

Dallas, TX · On-site

$20 - $23/hr

Etech Global Services is hiring Customer Support Specialists in Dallas to support a fast growing ... Prior support, moderation, gaming, fintech, or crypto experience is a plus, not a * requirement ...

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All JobsGaming Customer Support JobsEntry Level Gaming Customer Support JobsEntry Level Gaming Customer Support Jobs in Texas

Entry Level Gaming Customer Support information

What is the difference between Entry Level Gaming Customer Support vs Entry Level Technical Support?

AspectEntry Level Gaming Customer SupportEntry Level Technical Support
Required CredentialsHigh school diploma or equivalent; basic technical knowledge of gaming platformsHigh school diploma; basic understanding of hardware/software troubleshooting
Work EnvironmentCustomer service centers, remote support, gaming companiesIT departments, tech companies, remote or on-site
Industry UsageGaming industry, entertainment sectorTechnology, IT services
Common Search IntentCustomer support roles in gamingTechnical troubleshooting roles

Entry Level Gaming Customer Support focuses on assisting gamers with issues related to gaming platforms, accounts, and gameplay. Entry Level Technical Support involves troubleshooting hardware and software problems across various tech products. While both roles require strong communication skills and basic technical knowledge, Gaming Customer Support is specialized in gaming-related issues, whereas Technical Support covers a broader range of technology products.

What are the most commonly searched types of Gaming Customer Support jobs in Texas?

The most popular types of Gaming Customer Support jobs in Texas are:

What cities in Texas are hiring for Entry Level Gaming Customer Support jobs?

Cities in Texas with the most Entry Level Gaming Customer Support job openings:

Entry Level Gaming Customer Support jobs near you

Customer Support Representative

OTK Network

Austin, TX • On-site

$15.75 - $21.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

About the Job:
Starforge Systems is looking for a Customer Support Representative to provide friendly, responsive support to our customers throughout their order and ownership experience. You'll help customers with order questions, shipping and delivery updates, account issues, returns, billing questions, and general product information.
Most customer communication is handled through email. You must be able to write clearly and warmly, stay organized across many open conversations, and follow company policy and best practices in each interaction.
While this is not primarily a technical support position, Starforge sells enthusiast gaming PCs and related hardware. You should have enough familiarity with PC hardware to answer general product-related questions.
Job Duties:

  • Respond to customer inquiries regarding orders, shipping, billing, returns, exchanges, and account questions
  • Communicate with customers primarily through email
  • Ask clarifying questions to understand what a customer needs
  • Look up order status, shipping details, account information, and payment records to answer customer questions accurately
  • Guide customers through routine processes such as placing or modifying an order, initiating a return or exchange, updating account information, or resolving a billing discrepancy
  • Escalate urgent, unusual, or unresolved issues with a clear summary of the situation and any work already completed
  • Provide general information about PC hardware and Starforge products and help customers identify when a question requires assistance from Technical Support
  • Document customer interactions, issues, and resolutions thoroughly within the ticketing system
  • Collaborated with other team members
  • Stay current on products, policies, promotions, and internal support procedures
  • Perform other related duties as assigned
Required Skills/Abilities:
  • Strong written communication skills, including the ability to provide complete, friendly, and easy-to-follow answers without sounding scripted or curt
  • Ability to communicate effectively and patiently with customers of varying moods, needs, and levels of familiarity with our products
  • Strong organizational skills and the ability to manage multiple open conversations at once
  • Sound judgment in knowing when to resolve an issue directly versus when to escalate it
  • Comfort learning and navigating a ticketing system, order-management system, and other internal tools
  • Excellent attention to detail and ticket-documentation habits
  • Working knowledge of or ability and willingness to learn the basics of PC hardware, gaming PCs, and Starforge's product lineup
Education and Experience:
  • High school diploma or equivalent required
  • Experience with ticketing systems, live chat, or email-based customer support
  • General familiarity with desktop PCs, PC gaming, or consumer computer hardware
Physical Demands:
  • Ability to remain seated and work at a computer for the duration of the workday
  • Ability to use a keyboard, mouse, headset, and computer monitor throughout the workday
Employee Benefits:
  • Company-paid medical, dental, vision, disability, and life insurance
  • 401k plan with match
  • Company-paid wellness plan
  • Competitive vacation and sick time
  • PC discounts

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