GENERAL DESCRIPTION
The Sheltering Case Manager will work with moderate to high needs clients to support and guide them through an extended level of assistance in order to remove barriers and facilitate stable housing. The person in this position will perform eligibility screening, program enrollment, participant follow-ups, process required paperwork, data entry, and other general program supports. This position will directly align with the Housing First initiatives of the ARCHES Project. The position is renewable annually based on the continuation of project funding.
MINIMUM QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE
- Two years of related social service experience, direct client care; or an acceptable equivalent combination of education and experience.
- Ideal candidates will possess an advanced degree with two or more years of homeless service delivery experience and mental health certifications and/or licensing.
- Bilingual capabilities preferred.
CERTIFICATES, LICENSES, REGISTRATIONS
- Driver Qualification Status is required for this position.
- Candidate must pass a comprehensive MWVCAA background screening prior to employment.
- Basic Life Support/First Aid Certification is required within first 30 days of hire.
- Food Handler's Card or ability to obtain within 30 days.
- Candidate must pass pre-employment and random drug screenings.
KNOWLEDGE, SKILLS, AND ABILITIES
- Knowledge of/or experience with: the principles of coordinated assessment, working with unsheltered or vulnerable populations, as well as best practices in homeless service delivery is preferred.
- Basic proficiencies in computers, MS Office products, database software, and web tools.
- Must possess excellent planning, organization and time management skills.
- Ability to effectively communicate both orally and in written form.
ESSENTIAL DUTIES AND RESPONSIBILITIES This job description is not intended to be all-inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.
- Works directly with clients to ensure access to housing assessments and resources.
- Attends and engage required annual trainings.
- Assesses client eligibility and aids in gathering documentation as required for intake, enrollment, and shelter placement.
- Provides direct service to participants, including case management and housing placement support to assist participants in becoming self-sufficient and overcoming barriers to accessing permanent housing.
- Develops Action Plans that identify participant needs, barriers, and strengths.
- Establishes and maintains an active working relationship with community partners.
- Provides support for client-tracking, service delivery, follow-up reporting, and maintaining strict confidentiality.
- Maintains full compliance with all federal, state, and grant program and funding requirements, setting high standards for data quality and compliance performance, remaining in compliance with the regulations of all funding streams.
- Works cooperatively with other ARCHES Project programming to ensure quality and timely client service delivery.
- Complies with agency Quarterly and Annual reports.
- Complies with MWVCAA safety and personnel policies, including punctuality and attendance.
- Performs cleaning, janitorial, and laundry tasks in support of day-to-day sheltering operations.
- Supports nutrition staff as needed by completing various kitchen tasks, including cooking meals.
- Participates in Community Outreach to local organizations, camps, and groups as directed by supervisor.
- Maintains appropriate boundaries with clients and coworkers at all times.
PHYSICAL AND MENTAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
- Specific vision abilities required by this job include close vision and ability to adjust focus. Frequently required to hear and speak.
- Frequently lift up to 25 pounds. Occasionally lift up to 50 pounds.
- Manual dexterity for handling computers, devices, and office equipment.
- Mobility within shelters and grounds and offices.
- Incidental driving tasks may be requested for employees with a personal vehicle and proof of current auto insurance.
- Maintains calm disposition when clients or others may become escalated, applying crisis intervention and de-escalation techniques for all participants.
- Remains calm during interactions with escalated clients and staff.
- Remains calm and positive while handling the pressures of frequent demands for attention, time and work tasks.
WORK ENVIRONMENT
- Indoor work environment with frequent interruptions and demands.
- Occasional outdoor environment including perimeter monitoring.
- Occasional urgent situations requiring law enforcement involvement and/or paramedic professionals.
- Close quarters, often with a client population experiencing homelessness, substance use disorders, and/or severe and persistent mental illness, and/or unpredictable behavior.
- Exposure to trash, bodily fluids and malodorous air.
- Ability to work outside of normal business hours, including nights, weekends, and holidays.
MWVCAA is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender expression, age, veterans, and people with disabilities or any other protected category. We welcome all people to join us in achieving our Mission. If you require any assistance in the application process, or reasonable accommodations to perform the essential duties of the position, please notify a member of our team at (503) 585-6232.
Pre-employment background and drug screening is required.
