Entry Level Escalation Management Jobs (NOW HIRING)

Requisition ID: 181806
Job Level: Entry Level
Home District/Group: Kiewit Power Delivery
Department: Environmental
Market: Corporate Home Office
Employment Type: Full Time
Position Overview
The Environmental Technical Systems Analyst is responsible for the daily production support and maintenance of a variety of Kiewit's Field Enablement software solutions that support the Environmental department and their business processes. The successful candidate is an enthusiastic and dynamic team player that will resolve incidents and complete service requests within established service level expectations and provide best practice recommendations. This position will report to the Vice President of Environmental.
District Overview
This is a technical position in the Environmental District.
Location
This position is located at 1555 E McAndrews Road, Medford, OR 97504.
Responsibilities
• Ability to maintain department SharePoint site, grant access, and create forms within SharePoint.
• Ability to Build PowerBI dashboards with data collected within InEight, to include troubleshooting, and automating data population of dashboard.
• Granting access in InEight Core and to specific projects, building forms, reporting, troubleshooting.
• Provide training about InEight to project and district staff, but via written, virtual, and in person training.
• Provide front-line primary functional and technical support to end users on various issues/problems
• Manage Smartsheet license for environmental department, creating new Smartsheets as needed and manage access.
• Manage Material Safety Data sheet online (MSDSOnline) to create user accounts and project directories.
• Drive the usage and adoption of electronic tools to help projects and districts be more efficient with environmental compliance.
• Conduct periodic trainings on electronic solutions with district and project personnel.
• Develop Standard Operationg Procedures for project and district personnel to use.
• Make timely decisions with well-developed judgment, while considering alternatives, risks, and other critical decision factors
• Be a subject matter expert in the products supported and have an advanced understanding of the related business processes
• Have an acute understanding that our business partners depend on our services and know how to respond to that dependency via acknowledgement, updates and resolution
• Quickly and accurately prioritize incidents and follow internal incident management protocol
• Troubleshoot and resolve tickets within defined service level expectation
• Engage in appropriate escalation management activities
• Work with IT vendors/hosting partners as needed to gain issue resolution and ensure performance of 3rd party solutions.
• Work collaboratively with other Kiewit Technology Group teams to ensure communications and processes are completed with seamless service delivery
• Pro-actively seek opportunities for continuous improvement within the team and department and act upon findings to initiate improvements, presenting ideas in a persuasive way to gain support.
• Provide quality customer service to all customers
• Maintain professional knowledge and skills through proactive self-study of relevant technologies and processes
• Create and update knowledge base articles and additional support documentation
• Participate in the service transition of new products/enhancements into steady state support and maintenance
Qualifications
• 3 years supporting SharePoint
• 3 years of PowerBI experience
• Strong relationship building and interpersonal communication skills
• Highly motivated, self-starting and self-directed
• Desire and ability to prioritize customer service above all else
• Ability to adapt to fast-paced dynamic business conditions
• Strong sense of urgency and ownership paired with patience and understanding
• Understanding of incident and problem management
• Ability to multi-task, work independently and as a part of multiple teams
• Ability to manage a variety of technically challenging tasks effectively
• Must be able to prioritize, organize and accomplish work efficiently
• Demonstrated initiative with ability to work under pressure and multitask effectively
• Strong verbal and written communication skills, with proven ability to present information both to technical and non-technical customers/stakeholders, in appropriate media and form
• Ability to travel, usually with notice, to Kiewit projects to conduct training with project personnel. Travel includes North America; U.S. Canada & Mexico.
• College degree in an Information Technology related field such as MIS or Computer Science, or equivalent work experience preferred.
• 3 years demonstrated ability of communication with 3rd party vendors to resolve complex issues.
• 3 years proven ability managing a wide range of technical issues with little to no documentation
• 3 years of demonstrated ability in dealing with internal stake holders.
• 3 years' experience in delivering projects on short notice
• A basic understanding of SNOW is helfpul
Other Requirements:
• Regular, reliable attendance
• Work productively and meet deadlines timely
• Communicate and interact effectively and professionally with supervisors, employees, and others individually or in a team environment.
• Perform work safely and effectively. Understand and follow oral and written instructions, including warning signs, equipment use, and other policies.
• Work during normal operating hours to organize and complete work within given deadlines. Work overtime and weekends as required.
We offer our fulltime staff employees a comprehensive benefits package that's among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.
We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
There's no limit to what you'll do at Kiewit. Whether you're building or supporting projects that provide communities with dependable energy, safe transportation, clean water, or access to health care, the work you do will positively impact people's lives for generations to come.
Here you'll have endless opportunities to expand your expertise through on-the-job experience and internal and external training and development opportunities.
We offer our full-time staff employees a comprehensive benefits package that's among the best in our industry. From top-tier health care programs to employee assistance programs and retirement planning, we aim to provide you with the tools you need to be successful in the areas of life that matter most to you.
Kiewit is an equal-opportunity employer, and we believe a diverse workforce is vital to the success of our business. We continue our efforts to attract, develop and retain employees from all backgrounds who are passionate about our industry.
We are committed to veteran and military hiring and will consider relevant military experience as equivalent to qualification requirements.