... support. The Role We are seeking a detail-oriented, bilingual (English/Spanish) Quality Assurance Analyst to evaluate and enhance customer interactions across phone, email, chat, and SMS. In this ...
... support. The Role We are seeking a detail-oriented, bilingual (English/Spanish) Quality Assurance Analyst to evaluate and enhance customer interactions across phone, email, chat, and SMS. In this ...
Virtual Travel Customer Service
Miami, FL · Remote
$14.25 - $18.25/hr
Provide assistance through email, chat, and phone communication * Help with itinerary changes ... Customer support experience preferred * Reliable and organized * Comfortable using online tools and ...
Virtual Travel Customer Service
Miami, FL · Remote
$14.25 - $18.25/hr
Provide assistance through email, chat, and phone communication * Help with itinerary changes ... Customer support experience preferred * Reliable and organized * Comfortable using online tools and ...
Customer Support Associate - Miami Gardens, FL (E-Commerce)
Miami Gardens, FL · On-site +1
$16/hr
Communicate with customers through email, chat and over the phone. * Address customer request and resolve them in a timely and efficient manner. * Give detailed information of services or products ...
Customer Support Associate - Miami Gardens, FL (E-Commerce)
Miami Gardens, FL · On-site +1
$16/hr
Communicate with customers through email, chat and over the phone. * Address customer request and resolve them in a timely and efficient manner. * Give detailed information of services or products ...
Customer Care Coordinator
Fort Lauderdale, FL · On-site
$17.25 - $22.50/hr
Provide support via email, chat, and phone * Assist with updates, changes and general client inquiries. * Share helpful information related to upcoming plans and arrangements. * Follow up with ...
Customer Care Coordinator
Fort Lauderdale, FL · On-site
$17.25 - $22.50/hr
Provide support via email, chat, and phone * Assist with updates, changes and general client inquiries. * Share helpful information related to upcoming plans and arrangements. * Follow up with ...
Virtual Administrative assistant
Miami, FL · On-site +1
$17.25 - $23.25/hr
... by phone, fax, e-mail or even instant message. Performs administrative and office support ... online chat support during business hours Compose correspondence/reports for own or manager ...
Virtual Administrative assistant
Miami, FL · On-site +1
$17.25 - $23.25/hr
... by phone, fax, e-mail or even instant message. Performs administrative and office support ... online chat support during business hours Compose correspondence/reports for own or manager ...
Virtual Administrative assistant
Miami, FL · Remote
$17.25 - $23.25/hr
... by phone, fax, e-mail or even instant message. Performs administrative and office support ... online chat support during business hours Compose correspondence/reports for own or manager ...
Virtual Administrative assistant
Miami, FL · Remote
$17.25 - $23.25/hr
... by phone, fax, e-mail or even instant message. Performs administrative and office support ... online chat support during business hours Compose correspondence/reports for own or manager ...
Customer Care Coordinator
Miami, FL · On-site
$17.25 - $22.50/hr
Provide support via email, chat, and phone * Assist with updates, changes and general client inquiries. * Share helpful information related to upcoming plans and arrangements. * Follow up with ...
Customer Care Coordinator
Miami, FL · On-site
$17.25 - $22.50/hr
Provide support via email, chat, and phone * Assist with updates, changes and general client inquiries. * Share helpful information related to upcoming plans and arrangements. * Follow up with ...
... with support. Our customer service representatives are a very important part of our family. You ... Connect with customers via phone/email/chat/and or social media to resolve their questions or ...
... with support. Our customer service representatives are a very important part of our family. You ... Connect with customers via phone/email/chat/and or social media to resolve their questions or ...
Be Seen First
Bilingual Customer Service Specialist
Pompano Beach, FL · On-site
$16 - $20.75/hr
As the first point of contact, they will provide high-quality support across multiple channels, including phone, email, live chat, and social media. Their goal is to resolve inquiries efficiently ...
Quick apply
Be Seen First
Bilingual Customer Service Specialist
Pompano Beach, FL · On-site
$16 - $20.75/hr
As the first point of contact, they will provide high-quality support across multiple channels, including phone, email, live chat, and social media. Their goal is to resolve inquiries efficiently ...
... with support. Our customer service representatives are a very important part of our family. You ... Connect with customers via phone/email/chat/and or social media to resolve their questions or ...
... with support. Our customer service representatives are a very important part of our family. You ... Connect with customers via phone/email/chat/and or social media to resolve their questions or ...
... with support. Our customer service representatives are a very important part of our family. You ... customers via phone/email/chat/and or social media to resolve their questions or concerns • ...
... with support. Our customer service representatives are a very important part of our family. You ... customers via phone/email/chat/and or social media to resolve their questions or concerns • ...
... email, chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive ... Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, ...
... email, chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive ... Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, ...
... email, chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive ... Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, ...
... email, chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive ... Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, ...
... email, chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive ... Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, ...
... email, chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive ... Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, ...
... email, chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive ... Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, ...
... email, chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive ... Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, ...
Bilingual Loan Consultant
Hallandale, FL · On-site
... email, chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive ... Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, ...
Bilingual Loan Consultant
Hallandale, FL · On-site
... email, chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive ... Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, ...
Loan Sales Specialist
Pembroke Pines, FL · On-site
... email, chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive ... Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, ...
Loan Sales Specialist
Pembroke Pines, FL · On-site
... email, chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive ... Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, ...
Part-Time Information Specialist, Information Center
Miami, FL · On-site
$14 - $15.28/hr
Job Family STAFF - Support Staff Grade C1 Salary $14.00 - $15.28 Department Student Services ... e-mail/chat inquiries from current and prospective students. As part of the College's student ...
Part-Time Information Specialist, Information Center
Miami, FL · On-site
$14 - $15.28/hr
Job Family STAFF - Support Staff Grade C1 Salary $14.00 - $15.28 Department Student Services ... e-mail/chat inquiries from current and prospective students. As part of the College's student ...
... email, chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive ... Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, ...
... email, chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive ... Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, ...
... email, chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive ... Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, ...
... email, chat and our in-house systems * Exhibit passion for achievement, bringing an internal drive ... Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, ...
Entry Level Email Chat Support information
What are the key skills and qualifications needed to thrive as an entry level email chat support representative?
To thrive as an Entry Level Email Chat Support Representative, you typically need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic computer literacy is often required. Patience, problem-solving abilities, and a customer-focused attitude help individuals stand out in this role. These skills ensure efficient, accurate, and empathetic support, leading to improved customer satisfaction and streamlined issue resolution.
What are some common challenges faced in an entry level email chat support role, and how can they be managed?
In an entry-level email chat support position, common challenges include handling a high volume of customer inquiries, managing time effectively while multitasking, and maintaining professionalism in written communication. To manage these challenges, it's helpful to develop strong organizational skills, use response templates appropriately, and stay updated on product or service knowledge. Team leaders and more experienced colleagues are valuable resources for guidance, and many companies provide training to help new hires adapt quickly to the pace and expectations of the support environment.
What is entry level email chat support?
Entry level email chat support jobs involve assisting customers through email or online chat platforms. Employees in these roles respond to customer inquiries, resolve issues, and provide information about products or services. These positions typically require strong written communication skills, attention to detail, and the ability to multitask. Prior experience is often not required, making them suitable for those new to customer service. Training is usually provided to help new hires become familiar with company processes and systems.
What is the difference between Entry Level Email Chat Support vs Customer Service Representative?
| Aspect | Entry Level Email Chat Support | Customer Service Representative |
|---|---|---|
| Primary Communication Method | Email and live chat | Phone, email, in-person |
| Work Environment | Remote or office-based, digital platforms | Call centers, retail, office settings |
| Required Skills | Written communication, tech-savvy, problem-solving | Verbal communication, interpersonal skills |
| Common Certifications | Customer service or communication courses | None typically required, but customer service training |
Entry Level Email Chat Support focuses on digital communication via email and chat, often remotely, requiring strong written skills. Customer Service Representatives may handle calls and in-person interactions, emphasizing verbal skills. Both roles serve customer needs but differ mainly in communication channels and work environment.
What are the most commonly searched types of Email Chat Support jobs in Miami, FL? The most popular types of Email Chat Support jobs in Miami, FL are:
What are popular job titles related to Entry Level Email Chat Support jobs in Miami, FL? For Entry Level Email Chat Support jobs in Miami, FL, the most frequently searched job titles are:
What job categories do people searching Entry Level Email Chat Support jobs in Miami, FL look for? The top searched job categories for Entry Level Email Chat Support jobs in Miami, FL are:
What cities near Miami, FL are hiring for Entry Level Email Chat Support jobs? Cities near Miami, FL with the most Entry Level Email Chat Support job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 17 days ago
Job description
Customer Service Quality Assurance Analyst
Location: Miami, FL
Department: Quality Assurance
About eMed
eMed is a pioneering digital-health leader built on its Empathetic AI™ Population Health Platform. Our primary mission is to provide large employers, state/federal governments, unions, and payers with unique healthcare solutions aimed at reducing obesity, improving employee health, and lowering company healthcare costs. Our integrated GLP-1 medication weight management program utilizes state-of-the-art at-home blood collection kits and connected clinical telehealth services to screen, onboard, and manage qualified candidates, ensuring medication adherence and effective management of side effects through continuous telehealth support.
The Role
We are seeking a detail-oriented, bilingual (English/Spanish) Quality Assurance Analyst to evaluate and enhance customer interactions across phone, email, chat, and SMS. In this role, you will review interactions, deliver feedback, and ensure compliance with company standards to continuously improve eMed's patient and client experience.
What You'll Do
1. Interaction Review & Evaluation
2. Feedback & Coaching
3. Vendor Collaboration & Reporting
4. Continuous Improvement
Required Experience:
Skills & Competencies:
At eMed, we're redefining how care is delivered, empowering clients and partners with technology, access, and data. You'll join a collaborative, fast-moving team shaping the future of digital health partnerships and helping businesses make healthcare more accessible, affordable, and effective.
Location: Miami, FL
Department: Quality Assurance
About eMed
eMed is a pioneering digital-health leader built on its Empathetic AI™ Population Health Platform. Our primary mission is to provide large employers, state/federal governments, unions, and payers with unique healthcare solutions aimed at reducing obesity, improving employee health, and lowering company healthcare costs. Our integrated GLP-1 medication weight management program utilizes state-of-the-art at-home blood collection kits and connected clinical telehealth services to screen, onboard, and manage qualified candidates, ensuring medication adherence and effective management of side effects through continuous telehealth support.
The Role
We are seeking a detail-oriented, bilingual (English/Spanish) Quality Assurance Analyst to evaluate and enhance customer interactions across phone, email, chat, and SMS. In this role, you will review interactions, deliver feedback, and ensure compliance with company standards to continuously improve eMed's patient and client experience.
What You'll Do
1. Interaction Review & Evaluation
- Multi-Channel Auditing: Review and assess customer interactions across phone, email, chat, and SMS channels for compliance, professionalism, accuracy, and overall effectiveness.
- Standards Alignment: Align evaluations with eMed's policies, procedures, and customer service standards, flagging deviations and escalating patterns as needed.
- Documentation: Maintain accurate, organized records of all QA reviews and findings to support trending, reporting, and audit readiness.
2. Feedback & Coaching
- Agent Feedback: Provide detailed, constructive feedback and actionable coaching to improve agent performance, communication quality, and adherence to best practices.
- Trend Identification: Identify recurring gaps in agent interactions and proactively recommend process or training improvements to resolve root causes.
- Performance Tracking: Track individual agent quality scores over time, maintaining a clear record of progress and identifying agents who may benefit from additional coaching or support.
3. Vendor Collaboration & Reporting
- Vendor Report Management: Track and manage accurate, up-to-date, and accessible vendor QA evaluation reports for internal stakeholders.
- Collaboration Sessions: Collaborate regularly with vendor partners to discuss QA trends, share findings, and align on improvements.
4. Continuous Improvement
- Process Enhancement: Help refine QA frameworks, rubrics, and feedback processes to maintain effectiveness as eMed's customer experience function scales.
- Cross-Functional Input: Share QA findings with Customer Experience leadership and teams to inform training, scripting, and operational improvements.
Required Experience:
- 1-2 years of QA, customer service, or related experience preferred; multi-channel environment familiarity (phone, email, chat, SMS) is a strong plus.
- Tools Proficiency: Proficiency in Google Docs, Google Sheets, or Microsoft Excel for documentation, reporting, and data tracking.
- B2B Healthcare Knowledge: Deep understanding of the US healthcare landscape, specifically how self-insured employers purchase health benefits.
- Bilingual: English/Spanish
Skills & Competencies:
- Listening & Attention to Detail: Exceptional listening and attention to detail to identify subtle tone, compliance, and quality issues across high interaction volumes.
- Written Communication: Excellent written and verbal communication, strong grammar, and the ability to deliver clear, specific, constructive feedback.
- Communication: Ability to translate complex data into actionable insights for C-Level executives and Board members.
At eMed, we're redefining how care is delivered, empowering clients and partners with technology, access, and data. You'll join a collaborative, fast-moving team shaping the future of digital health partnerships and helping businesses make healthcare more accessible, affordable, and effective.
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k with Company Match)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off
- Short Term & Long Term Disability
- Training & Development
- Catered Breakfast and Lunch, Plus Snacks
- Wellness Resources