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Entry Level Desktop Support Jobs in Vienna, VA (NOW HIRING)

Code Plus Inc

Helpdesk Technician

Fairfax, VA · On-site

$19.75 - $26.75/hr

This is an entry-level role ideal for candidates who are eager to grow their technical skills while providing exceptional customer support. Instead of traditional desktop/PC support, this role ...

Securiport

Jr. Quality Assurance Engineer

Reston, VA · On-site

... support to the field operations. This is an entry-level opportunity ideal for a recent college ... Perform manual testing of thick-client desktop applications, web applications, and web services ...

Securiport LLC

Jr. Quality Assurance Engineer

Reston, VA · On-site

$65K - $85K/yr

... support to the field operations. This is an entry-level opportunity ideal for a recent college ... Perform manual testing of thick-client desktop applications, web applications, and web services ...

asrcfh

Geospatial Technician I

Washington, DC · Hybrid

... Technician, Entry-level to join our team supporting the Census Bureau in Suitland, MD. US ... Coursework/ project or labs with ArcGIS (workstation and desktop); Arc View, AutoCAD Map. * Good ...

asrcfh

Geospatial Technician I

Washington, DC · Hybrid

... Technician, Entry-level to join our team supporting the Census Bureau in Suitland, MD. US ... Coursework/ project or labs with ArcGIS (workstation and desktop); Arc View, AutoCAD Map. * Good ...

Chenega Corporation

Jr Systems Engineer

Vienna, VA · On-site

Join our team of professionals who support large-scale government operations by leveraging cutting ... Experience with Esri software, including ArcGIS Enterprise, ArcGIS Desktop, ArcGIS Online, Portal ...

Chenega MIOS

Jr Systems Engineer

Vienna, VA · On-site

Join our team of professionals who support large-scale government operations by leveraging cutting ... Experience with Esri software, including ArcGIS Enterprise, ArcGIS Desktop, ArcGIS Online, Portal ...

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All JobsDesktop Support JobsEntry Level Desktop Support JobsEntry Level Desktop Support Jobs in Vienna, VA

Entry Level Desktop Support information

See Vienna, VA salary details

$10

$27

$45

How much do entry level desktop support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for entry level desktop support in Vienna, VA is $27.10, according to ZipRecruiter salary data. Most workers in this role earn between $20.77 and $30.87 per hour, depending on experience, location, and employer.

What is an entry level desktop support?

An Entry Level Desktop Support job involves assisting users with technical issues related to computers, software, and network systems. Responsibilities typically include troubleshooting hardware and software problems, setting up workstations, installing updates, and providing basic IT support. This role requires strong problem-solving skills, customer service abilities, and a fundamental understanding of operating systems and networking. It is a great starting point for a career in IT, offering hands-on experience and opportunities for skill development.

What does an entry level desktop support do?

A typical day for Entry Level Desktop Support professionals involves responding to user support requests, diagnosing and resolving routine hardware or software issues, and documenting solutions in the help desk system. You may set up new computers or accounts for employees, assist with basic network connectivity problems, and guide users through common troubleshooting steps. The role is usually fast-paced, requiring frequent interaction with other IT team members and employees in need of support. Being adaptable and able to prioritize tasks is key, as requests can range from printer issues to password resets.

What are the key skills and qualifications needed to thrive in entry level desktop support?

To thrive as an Entry Level Desktop Support professional, a basic understanding of computer hardware, operating systems, and troubleshooting is typically required, often supported by a relevant associate's degree or certification like CompTIA A+. Familiarity with help desk ticketing systems, remote desktop tools, and Microsoft Office Suite is common in this role. Strong communication, patience, and problem-solving skills help you effectively assist users and collaborate with teammates. These abilities are crucial for resolving technical issues efficiently and maintaining positive experiences for end users.

What are the most commonly searched types of Desktop Support jobs in Vienna, VA?

The most popular types of Desktop Support jobs in Vienna, VA are:

What job categories do people searching Entry Level Desktop Support jobs in Vienna, VA look for?

The top searched job categories for Entry Level Desktop Support jobs in Vienna, VA are:

What cities near Vienna, VA are hiring for Entry Level Desktop Support jobs?

Cities near Vienna, VA with the most Entry Level Desktop Support job openings:

Entry Level Desktop Support jobs near you
Infographic showing various Entry Level Desktop Support job openings in Vienna, VA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $56,358 per year, or $27.1 per hour.

Helpdesk Technician

Code Plus Inc

Fairfax, VA • On-site

$19.75 - $26.75/hr

Full-time

Re-posted 26 days ago

Job description

Helpdesk Technician- Tier 1

Position Title: Helpdesk Technician – Tier 1 (Application Support)
Location: Training on site in Merrifield for a minimum of 1 Month and eventually teleworking

Employment Type: Full-Time

Overview

We are seeking a motivated and detail-oriented Tier 1 Helpdesk Technician to join our support team. This is an entry-level role ideal for candidates who are eager to grow their technical skills while providing exceptional customer support. Instead of traditional desktop/PC support, this role focuses on supporting a specific business application critical to our operations.

Responsibilities

  • Serve as the first point of contact for end-users requiring assistance with the designated application.
  • Respond to tickets, emails, or calls in a timely manner, documenting all interactions in the ticketing system.
  • Troubleshoot and resolve basic issues related to the application, escalating complex problems to Tier 2 or application specialists as needed.
  • Provide clear, user-friendly guidance and training to non-technical users.
  • Maintain accurate records of issues, resolutions, and knowledge base articles to improve future response times.
  • Collaborate with the application support team, developers, and business stakeholders to ensure prompt issue resolution.
  • Monitor ticket queues and follow established Service Level Agreements (SLAs).
  • Participate in team meetings and contribute ideas for improving support processes.

Qualifications

  • Some technical support, helpdesk, or customer service experience preferred, but entry-level candidates are encouraged to apply.
  • Basic understanding of troubleshooting techniques for software or applications.
  • Strong communication and problem-solving skills with the ability to explain technical concepts to non-technical users.
  • Experience with or exposure to ServiceNow or another IT Service Management (ITSM) platform is a plus.
  • Ability to work effectively in a team-oriented environment and follow documented procedures.
  • Eagerness to learn new applications and grow into higher-level support roles.

Requirements

  • Must be able to obtain Sensitive Public Trust Clearance
  • Must be US Citizen or green card holder
  • Must have been in the county for the last 7 years