This entry level position requires the prompt technical responses to questions from store and ... Prompt response to questions from CVS store employees by troubleshooting, diagnosing, resolving ...
This entry level position requires the prompt technical responses to questions from store and ... Prompt response to questions from CVS store employees by troubleshooting, diagnosing, resolving ...
Retail Merchandising
$13.50 - $16.75/hr
... targets , cvs , drug stores etc. . You will be within your zip code and if you have too travel ... Commit to events that work with YOUR schedule.) Company-provided training (Ideal for entry-level or ...
Retail Merchandising
$13.50 - $16.75/hr
... targets , cvs , drug stores etc. . You will be within your zip code and if you have too travel ... Commit to events that work with YOUR schedule.) Company-provided training (Ideal for entry-level or ...
Entry Level Cvs information
What are entry level CVs?
What types of tasks and responsibilities can I expect in an entry-level CVS position, and how does the team typically collaborate?
What are the key skills and qualifications needed to thrive as an Entry Level CVS (Customer Service Associate at CVS Health), and why are they important?

Job description
Apex Systems LLC, a division of On Assignment, is an IT staffing and services firm specializing in providing IT professionals for contract, contract-to-hire, and direct placements. Apex also offers recruitment solutions for other select professional skills and workforce needs
Position Summary: This entry level position requires the prompt technical responses to questions from store and pharmacy employees regarding troubleshooting, diagnosing, and resolving problems for store and Point of Sale systems, hardware, Repairs and Maintenance and Minute Clinic. This position requires a thorough knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online diagnostics are used for troubleshooting; incidents are tracked in a case tracking system. The primary role of this position is to take live trouble-shooting calls daily 100% of the time. This position must deliver outstanding customer service in a timely and efficient manner and with a demonstrated commitment to 1st call resolution and overall customer satisfaction
Duties: Responsible for resolving customer inquiries by using the tools provided to services the customer quickly, efficiently and thoroughly. Prompt response to questions from CVS store employees by troubleshooting, diagnosing, resolving problems and overall store support and installations. Document problems accurately and succinctly in the appropriate support tools provided. Maintain knowledge with accurate and up to date information relating to current policies, procedures and troubleshooting techniques.
Experience: A minimum of 6 months related work experience required, ideally in a call center, technical or customer service related role 1 to 2 years experience working in a service oriented call center, preferred Associate or Technical degree preferred, High School Diploma or GED required Must demonstrate analytical, problem solving and interpersonal skills Must have excellent Customer Service skills Must have competent PC skills, Particularly in Excel and Access Must have excellent verbal and listening communication skills Must have excellent writing skills Able to work in a flexible 24/7 work environment, preferred
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About Apex Systems
Sourced by ZipRecruiter
Industry
It services
Company size
1,001 - 5,000 Employees
Headquarters location
Glen Allen, VA, US
Year founded
1995