Customer Service Representative
Tekberry is seeking a Customer Service Representative I to support our client, a Medical Devices Group, a global leader in advanced infusion and enteral feeding systems that improve patient safety and save lives. This role supports customer service operations by assisting with order processing, customer inquiries, and product support in a fast-paced, mission-driven environment.
This is an entry-level opportunity ideal for candidates with strong communication skills, attention to detail, and a passion for providing excellent customer support.
Important Note: Training is fully onsite and requires strict attendance. Candidates must complete onboarding successfully before any potential consideration for hybrid work. A minimum of 6 months onsite is expected, and remote work is not guaranteed.
As a Tekberry W2 employee, you will have access to health benefits including medical, dental, and vision options.
Key Responsibilities
Customer Support & Communication
โข Respond to customer inquiries via email regarding product questions, service requests, and order support
โข Provide accurate and timely responses while maintaining a professional and compassionate tone
โข Investigate and resolve customer issues, escalating urgent concerns when necessary
Order Processing & ERP Systems
โข Process customer orders, service requests, and product repair requests within ERP systems
โข Generate and send order confirmations
โข Manage customer expectations regarding delivery timelines and order status
Returns, Replacements & Issue Resolution
โข Process replacement orders and coordinate returns, including issuing shipping labels
โข Support pricing disputes and assist in resolution processes
โข Provide warranty information and assist with product-related concerns
Cross-Functional Support
โข Collaborate with customer service, sales, and internal teams to resolve customer needs
โข Assist with reporting, projects, and additional customer-related tasks
โข Participate in team initiatives to improve customer experience and operational efficiency
Qualifications
Required
โข High School Diploma or GED
โข Basic computer skills and proficiency with Microsoft Office (Word, Excel, Outlook)
โข Strong communication and customer service skills
โข Ability to work independently and as part of a team
โข Strong attention to detail and organizational skills
Preferred
โข Previous experience in customer service, call center, or support roles
โข Experience working with ERP or order entry systems
โข Experience in a healthcare, medical device, or technical environment
Work Environment
โข Fully onsite during training and onboarding period (mandatory attendance required)
โข Fast-paced, collaborative customer service environment
โข Potential for hybrid flexibility after training (not guaranteed)
โข Standard full-time schedule aligned with Utah time zone
We need hard-working, reliable employees. If you are interested in joining a team that supports life-saving medical technology, apply today!
Tekberry is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected category. Tekberry is a certified Minority Business Enterprise (MBE) and a Disadvantaged Business Enterprise (DBE).
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