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Entry Level Customer Service Representative Jobs in Morehead, KY

Archer Travel Service, Inc

Customer Representative

Olympia, KY · On-site

$12.75 - $17.25/hr

About the job Customer Representative About the job Travel customer representative As a Travel ... Strong customer service experience (preferably in travel or hospitality). * Organized, dependable ...

Taco Bell

Customer Service

Morehead, KY

$12/hr

The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you ...

Taco Bell

Customer Service

Morehead, KY · On-site

$12/hr

The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you ...

Tjx

Customer Experience Coordinator

Morehead, KY

$13.75 - $14.25/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... Contact your TJX representative for more information. In addition to our open door policy and ...

TJX Companies

Customer Experience Coordinator

Morehead, KY · On-site

$13.75 - $14.25/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... Contact your TJX representative for more information. In addition to our open door policy and ...

TJX Companies

Customer Experience Coordinator

Morehead, KY · On-site

$13.75 - $14.25/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... Contact your TJX representative for more information. In addition to our open door policy and ...

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All JobsCustomer Service Representative JobsEntry Level Customer Service Representative JobsEntry Level Customer Service Representative Jobs in Morehead, KY

Entry Level Customer Service Representative information

See Morehead, KY salary details

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How much do entry level customer service representative jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for entry level customer service representative in Morehead, KY is $16.47, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $18.32 per hour, depending on experience, location, and employer.

What does an entry level customer service representative do?

An Entry Level Customer Service Representative is responsible for assisting customers with their inquiries, resolving complaints, and providing information about products or services. They typically handle phone calls, emails, or online chats, ensuring customers have a positive experience. This role often involves troubleshooting issues, processing orders or returns, and maintaining accurate records of customer interactions. Entry level representatives are also expected to learn about the company's offerings and policies to effectively address customer needs.

What are the key skills and qualifications needed to thrive as an entry level customer service representative, and why are they important?

To thrive as an Entry Level Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and basic office tools like email and chat platforms is typically required. Patience, a positive attitude, and active listening are crucial soft skills that help in building rapport with customers. These skills ensure efficient issue resolution, customer satisfaction, and contribute to a positive company reputation.

What are some common challenges faced by entry level customer service representatives and how can they be addressed?

Entry level customer service representatives often encounter challenges such as managing a high volume of inquiries, handling difficult or upset customers, and quickly learning company products or services. These can be addressed by actively listening to customer concerns, utilizing available training resources, and seeking support from experienced team members or supervisors. Building strong communication skills and maintaining a positive attitude can also help representatives navigate stressful situations while delivering excellent service.

What is the difference between Entry Level Customer Service Representative vs Customer Support Specialist?

AspectEntry Level Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalentHigh school diploma; some roles may prefer additional certifications
Work EnvironmentCall centers, retail, online supportCall centers, technical support, online platforms
Industry UsageRetail, hospitality, telecomIT, tech, software companies
Common Search IntentBasic customer service roles, entry-level supportTechnical support, specialized customer assistance

Entry Level Customer Service Representatives typically handle general customer inquiries in retail or service industries, focusing on basic support. Customer Support Specialists often work in technical or specialized fields, providing more detailed assistance. While both roles require strong communication skills, the Specialist role may demand additional technical knowledge or certifications. Understanding these differences helps job seekers target the right positions based on their skills and career goals.

What is an entry level customer service representative?

An entry level customer service representative is a role that involves assisting customers, answering questions, and resolving issues typically with minimal prior experience. The position often requires good communication skills, basic computer knowledge, and the ability to work in a team environment, with training provided on company-specific tools and procedures.

What are the most commonly searched types of Customer Service Representative jobs in Morehead, KY?

The most popular types of Customer Service Representative jobs in Morehead, KY are:

What cities near Morehead, KY are hiring for Entry Level Customer Service Representative jobs?

Cities near Morehead, KY with the most Entry Level Customer Service Representative job openings:

Entry Level Customer Service Representative jobs near you
Infographic showing various Entry Level Customer Service Representative job openings in Morehead, KY as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,262 per year, or $16.5 per hour.

Customer Service Representative - Healthcare

Preston, KY • On-site

Maximus

6.8

Company rating: 6.8 out of 10

Based on 301 frontline employees who took The Breakroom Quiz

301st of 499 rated business services

Recommended by students

Paid breaks

Recommended by parents

Learn more about Maximusexternal

$15/hr

Full-time

Medical, Retirement, PTO

Re-posted 16 hours ago

Job description

General information
Job Posting Title
Customer Service Representative – Healthcare
Date
Thursday, July 30, 2026
City
Winchester
State
KY
Country
United States
Working time
Full-time
Description & Requirements

Location: On-site in Winchester, KY  
Starting Pay: $15.00/hr. plus up to $3,280 in bonus opportunities for eligible new hires.*
Schedule: Limited-Service Full-Time positions available

Site Hours: Monday - Friday, 9 a.m. - 6 p.m.; the targeted start date, hours, and schedule are discussed with recruiter 

Make a Difference by Helping People Navigate Healthcare with Confidence

Maximus is currently seeking Customer Service Representatives (CSRs) to join our team. This position will assist consumers who need help maneuvering through complex healthcare plans. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism. 

You’ll assist some of the most vulnerable members of our community, helping them understand and access complex healthcare benefits. Maximus offers paid, thorough training to prepare you for success.

Pay & Benefits

We provide a competitive package designed to support your success both inside and outside work:

- Competitive Compensation:  

  • $15.00/hr. base pay + 10% shift differential

  •  Potential bonus opportunities up to $3,280 are available for eligible new hires based on role, location, hire date, attendance, hours worked, and continued employment through the required retention period.*

- Comprehensive Insurance Coverage: Company-paid medical coverage 

- Tuition Reimbursement: Support for ongoing education and development

- Future Planning: 401(k) with company match 

- Paid Time Off Package: Paid time off, sick leave, and 11 paid holidays 

- Maximus Wellness Support: Employee Assistance Program (EAP), wellness resources, and employee discount programs 

- Work/Life Balance Support: Flexible schedules that meet your lifestyle

- Career Growth: A supportive environment with development and promotional opportunities 

- Meaningful Work with Impact: No cold calls, sales, or collections involved!

 

*Eligibility requirements apply. Bonus amounts and payout timing may vary.

Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.  telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.


  • Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses 
  • Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules 
  • Utilize standard technology such as telephone, e-mail, and web browser to perform job duties 
  •  Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing 
  • Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller 
  • Refer calls as required to CSR Lead 
  • Maintain up-to-date knowledge of client regulations and policies 
  • Report problems that occur via the online system so they can be addressed by the appropriate parties 

Minimum Requirements

- High School diploma or equivalent with 6 months of customer service experience.

- Must be able to speak and read English clearly, professionally and fluently.

  • Ability to work within established turnaround times 
  • Must have excellent interpersonal skills and the ability to organize simultaneous tasks 
  • Ability to work as a member of a team  
  • Regular and predictable attendance is required 
  • Must participate and certify in internal CCO training to begin this role. 
  • Medicare will be expected to participate in and certify in internal Tier I Claims Part  A, Claims Part B, and Claims DME training at a later date to complete your Tier I training for this role. 
  • May be required to work overtime and scheduled holidays. 
  • Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion. 
#CCOWinchester #CCOHBCU #maxCCOWinchester #maxPriority
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.  That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$
15.00
Maximum Salary
$
15.00

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