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Entry Level Customer Service Representative Jobs in Laurel, MS

QCHI

Customer Service Representative

Hattiesburg, MS · On-site

$15.75 - $21.50/hr

The Customer Service Representative opportunity is a full-time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

QCHI

Customer Service Representative

Laurel, MS · On-site

$13.75 - $18.75/hr

This Customer Service Representative position is a full-time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

QCHI

Customer Service Representative

Laurel, MS · On-site

$14/hr

This Customer Service Representative position is a full-time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

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All JobsCustomer Service Representative JobsEntry Level Customer Service Representative JobsEntry Level Customer Service Representative Jobs in Laurel, MS

Entry Level Customer Service Representative information

See Laurel, MS salary details

$8

$16

$23

How much do entry level customer service representative jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for entry level customer service representative in Laurel, MS is $16.23, according to ZipRecruiter salary data. Most workers in this role earn between $13.27 and $18.08 per hour, depending on experience, location, and employer.

What does an entry level customer service representative do?

An Entry Level Customer Service Representative is responsible for assisting customers with their inquiries, resolving complaints, and providing information about products or services. They typically handle phone calls, emails, or online chats, ensuring customers have a positive experience. This role often involves troubleshooting issues, processing orders or returns, and maintaining accurate records of customer interactions. Entry level representatives are also expected to learn about the company's offerings and policies to effectively address customer needs.

What are the key skills and qualifications needed to thrive as an entry level customer service representative, and why are they important?

To thrive as an Entry Level Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and basic office tools like email and chat platforms is typically required. Patience, a positive attitude, and active listening are crucial soft skills that help in building rapport with customers. These skills ensure efficient issue resolution, customer satisfaction, and contribute to a positive company reputation.

What are some common challenges faced by entry level customer service representatives and how can they be addressed?

Entry level customer service representatives often encounter challenges such as managing a high volume of inquiries, handling difficult or upset customers, and quickly learning company products or services. These can be addressed by actively listening to customer concerns, utilizing available training resources, and seeking support from experienced team members or supervisors. Building strong communication skills and maintaining a positive attitude can also help representatives navigate stressful situations while delivering excellent service.

What is the difference between Entry Level Customer Service Representative vs Customer Support Specialist?

AspectEntry Level Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalentHigh school diploma; some roles may prefer additional certifications
Work EnvironmentCall centers, retail, online supportCall centers, technical support, online platforms
Industry UsageRetail, hospitality, telecomIT, tech, software companies
Common Search IntentBasic customer service roles, entry-level supportTechnical support, specialized customer assistance

Entry Level Customer Service Representatives typically handle general customer inquiries in retail or service industries, focusing on basic support. Customer Support Specialists often work in technical or specialized fields, providing more detailed assistance. While both roles require strong communication skills, the Specialist role may demand additional technical knowledge or certifications. Understanding these differences helps job seekers target the right positions based on their skills and career goals.

What is an entry level customer service representative?

An entry level customer service representative is a role that involves assisting customers, answering questions, and resolving issues typically with minimal prior experience. The position often requires good communication skills, basic computer knowledge, and the ability to work in a team environment, with training provided on company-specific tools and procedures.

What are the most commonly searched types of Customer Service Representative jobs in Laurel, MS?

The most popular types of Customer Service Representative jobs in Laurel, MS are:

What cities near Laurel, MS are hiring for Entry Level Customer Service Representative jobs?

Cities near Laurel, MS with the most Entry Level Customer Service Representative job openings:

Entry Level Customer Service Representative jobs near you
Infographic showing various Entry Level Customer Service Representative job openings in Laurel, MS as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $33,762 per year, or $16.2 per hour.

Virtual Entry-Level Customer Service Representative | REMOTE | Weekly Pay

Globe Life American Income Division

Hattiesburg, MS • On-site, Remote

$15.75 - $21.50/hr

Full-time

Medical, Life

Posted 13 days ago

Job description

Virtual Entry-Level Customer Service Representative / 100% Remote / Weekly Pay
Company: AO | Globe Life
Location: 100% Remote - United States
Schedule: Full-Time | Flexible Schedule
Experience: Entry Level | No Prior Insurance Experience Required
Training: Comprehensive Training & Mentorship ProvidedStart Your Career From Home - Training Provided
Ready to start a new career without giving up the flexibility of working from home?
AO is seeking friendly, motivated, and service-focused individuals to join our growing virtual team as Entry-Level Customer Service Representatives.
You'll connect with individuals and families through scheduled Zoom and phone appointments, answer questions, explain available benefit options, assist with enrollment, and provide ongoing client support.
No prior insurance experience is required. We provide the training, mentorship, licensing guidance, and professional development needed to help motivated individuals build a successful long-term career.Why You'll Love This Opportunity
• 100% Remote - Work From Home
• Entry Level - No Experience Required
• Qualified Leads Provided - No Cold Calling
• Weekly Performance-Based Pay + Bonuses
• Flexible Schedule
• Full Training & One-on-One Mentorship
• Leadership & Career Advancement OpportunitiesWhat You'll Do
As a Virtual Customer Service Representative, you'll focus on helping clients while creating a professional and positive experience from the initial conversation through ongoing support.Key Responsibilities
  • Connect with clients through scheduled Zoom and phone appointments
  • Listen to client needs and answer questions professionally
  • Explain available life, accident, and supplemental health benefit options
  • Provide clear information to help clients make informed decisions
  • Assist clients through applications and enrollment
  • Provide ongoing customer service and policy support
  • Assist with policy reviews and beneficiary updates
  • Maintain accurate client records and follow-up communication
  • Build long-term client relationships through trust and exceptional service
  • Participate in weekly training, coaching, and professional development
What We Offer
🏠 100% Remote Work
Work from home and eliminate the daily commute. Client appointments, training, coaching, and team meetings are conducted virtually.
⏰ Flexible Schedule
Build a schedule that supports your lifestyle and personal priorities while maintaining the consistency necessary to achieve your professional goals.
📞 Qualified Leads Provided
Focus your time on helping individuals who have requested information about available benefits.
No traditional cold calling and no purchasing leads.
💰 Weekly Pay + Performance Bonuses
Compensation opportunities may include:
  • Weekly commission-based pay
  • Performance bonuses
  • Uncapped earning potential
  • Renewal and residual income opportunities
  • Leadership compensation as you advance

This is a performance-based opportunity rather than a guaranteed hourly wage or salary. Individual earnings vary based on production and results.Training & Mentorship From Day One
You don't need previous insurance experience to get started.
Training and professional development include:
  • Comprehensive virtual onboarding
  • Insurance licensing guidance
  • Product and benefits education
  • Customer service training
  • One-on-one mentorship
  • Weekly virtual training calls
  • Professional development workshops
  • Leadership training and coaching

You'll learn directly from experienced professionals while developing valuable communication, customer service, relationship-building, and leadership skills.Performance Rewards & Incentives
Outstanding performers may qualify for additional company recognition and incentives, including:
  • 🌴 Incentive Trips - Destinations such as Cabo, Tulum, Las Vegas, and Cancun
  • 🚙 Vehicle Incentives - Including opportunities to earn Jeep Wrangler incentives
  • 💻 Technology Rewards - Including MacBook Pro incentives
  • 🏡 Travel & Airbnb Getaways
  • 🏆 Performance Recognition Programs
  • Leadership Conferences & Company Events

Incentives are performance-based and subject to qualification requirements and current program availability.Career & Leadership Advancement
This opportunity can be more than an entry-level position.
Representatives who demonstrate strong performance, consistency, professionalism, and leadership potential may have opportunities to advance into:
  • Training and onboarding
  • Mentorship
  • Team leadership
  • Management development
  • Advanced leadership positions

Advancement is based on performance and development-not simply tenure.Who We're Looking For
You may be a great fit if you're:
  • Friendly and comfortable communicating with people
  • An active listener with strong interpersonal skills
  • Positive, professional, and dependable
  • Motivated to learn new skills
  • Organized with good time-management abilities
  • Comfortable solving problems and adapting to new situations
  • Able to work independently while collaborating with a virtual team
  • Self-motivated with a strong work ethic
  • Coachable and receptive to feedback
  • Interested in long-term professional growth

Experience in customer service, retail, hospitality, healthcare, education, administrative support, call centers, banking, military service, or sales can be helpful-but is not required.Minimum Requirements
Applicants must:
  • Be at least 18 years of age
  • Be physically located within the United States
  • Be legally authorized to work in the United States
  • Have a computer or laptop with webcam and microphone
  • Maintain reliable high-speed internet
  • Have a quiet, professional workspace
  • Be comfortable using Zoom and online technology
  • Be willing and able to obtain the required state Life & Health Insurance License

Licensing guidance is provided.Virtual Interview Process
All interviews are conducted virtually through Zoom for a convenient and accessible hiring experience.
Qualified applicants will have an opportunity to learn more about the position, performance-based compensation structure, licensing requirements, training program, and advancement opportunities before moving forward.Ready to Start Your Remote Career?
If you're looking for an entry-level work-from-home career where you can help people, develop professional skills, receive ongoing mentorship, and create opportunities for long-term financial and career growth, we'd love to hear from you.
Submit your contact information and updated resume to be considered.Start From Home. Learn From Leaders. Help Families. Build Your Future. 🚀

Apply