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Entry Level Customer Service Representative Jobs in Kitchener Waterloo, ON

U-Haul

Customer Service Representative

Guelph, ON

CA$17.60 - CA$18.50/hr

  • PTO

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Kitchener, ON

CA$17.60 - CA$18.50/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

IDEX

Customer Service Representative

Waterloo, ON

CA$48K - CA$72K/yr

  • Medical

  • Retirement

  • PTO

Customer Service Representative DEPARTMENT: Value Stream LOCATION: Waterloo, ON Position Summary Customer Service Representatives (CSR's) are key roles in our Value Stream. This role will correspond ...

401 Auto

Customer Service Representative

Cambridge, ON · On-site

CA$45K/yr

High-Energy Customer Service Representative - Drive Leads, Build Relationships, and Fuel Growth in a Fast-Paced, Rewarding Sales Environment! Ready to Spark Growth and Ignite Your Career? We're ...

New

401 Auto

Customer Service Representative

Cambridge, ON

CA$45K/yr

High-Energy Customer Service Representative - Drive Leads, Build Relationships, and Fuel Growth in a Fast-Paced, Rewarding Sales Environment! Ready to Spark Growth and Ignite Your Career? We're ...

New

H2O4Life

Customer Service Representative

Kitchener, ON

CA$70K - CA$80K/yr

Customer Service Representative Join H2O4Life, a proudly Canadian company offering competitive pay, bonuses and paid training -- no experience required. This is a Monday to Friday position with no ...

H2O4Life

Customer Service Representative

Kitchener, ON

CA$70K - CA$80K/yr

Customer Service Representative Join H2O4Life, a proudly Canadian company offering competitive pay, bonuses and paid training -- no experience required. This is a Monday to Friday position with no ...

Farm Boy Inc.

Customer Service Representative

Cambridge, ON

  • Medical

  • Dental

  • Life

  • Retirement

Deliver warm, confident, and engaging customer service that reflects Farm Boy's commitment to the ... Farm Boy takes pride in growing a team that represents the best in the business. Join us for the ...

Farm Boy Inc.

Customer Service Representative

Brantford, ON · On-site

  • Medical

  • Dental

  • Life

  • Retirement

Deliver warm, confident, and engaging customer service that reflects Farm Boy's commitment to the ... Farm Boy takes pride in growing a team that represents the best in the business. Join us for the ...

Circle K

Customer Service Representative

Elmira, ON · On-site

Customer Satisfaction: Provides prompt excellent customer service in a courteous, friendly and ... The physical demands described here are representative of those that must be met by an employee to ...

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Entry Level Customer Service Representative information

What are some common challenges faced by entry level customer service representatives and how can they be addressed?

Entry level customer service representatives often encounter challenges such as managing a high volume of inquiries, handling difficult or upset customers, and quickly learning company products or services. These can be addressed by actively listening to customer concerns, utilizing available training resources, and seeking support from experienced team members or supervisors. Building strong communication skills and maintaining a positive attitude can also help representatives navigate stressful situations while delivering excellent service.

What is the difference between Entry Level Customer Service Representative vs Customer Support Specialist?

AspectEntry Level Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalentHigh school diploma; some roles may prefer additional certifications
Work EnvironmentCall centers, retail, online supportCall centers, technical support, online platforms
Industry UsageRetail, hospitality, telecomIT, tech, software companies
Common Search IntentBasic customer service roles, entry-level supportTechnical support, specialized customer assistance

Entry Level Customer Service Representatives typically handle general customer inquiries in retail or service industries, focusing on basic support. Customer Support Specialists often work in technical or specialized fields, providing more detailed assistance. While both roles require strong communication skills, the Specialist role may demand additional technical knowledge or certifications. Understanding these differences helps job seekers target the right positions based on their skills and career goals.

What does an entry level customer service representative do?

An Entry Level Customer Service Representative is responsible for assisting customers with their inquiries, resolving complaints, and providing information about products or services. They typically handle phone calls, emails, or online chats, ensuring customers have a positive experience. This role often involves troubleshooting issues, processing orders or returns, and maintaining accurate records of customer interactions. Entry level representatives are also expected to learn about the company's offerings and policies to effectively address customer needs.

What are the key skills and qualifications needed to thrive as an entry level customer service representative, and why are they important?

To thrive as an Entry Level Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and basic office tools like email and chat platforms is typically required. Patience, a positive attitude, and active listening are crucial soft skills that help in building rapport with customers. These skills ensure efficient issue resolution, customer satisfaction, and contribute to a positive company reputation.

What are the most commonly searched types of Customer Service Representative jobs in Kitchener Waterloo, ON?

The most popular types of Customer Service Representative jobs in Kitchener Waterloo, ON are:

What cities near Kitchener Waterloo, ON are hiring for Entry Level Customer Service Representative jobs?

Cities near Kitchener Waterloo, ON with the most Entry Level Customer Service Representative job openings:

Entry Level Customer Service Representative jobs near you
Infographic showing various Entry Level Customer Service Representative job openings in Kitchener Waterloo, ON as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 86% In-person, 8% Hybrid, and 6% Remote job distribution.

Customer Service Representative

U-Haul

Guelph, ON

CA$17.60 - CA$18.50/hr

Full-time

PTO

Re-posted 25 days ago

U-Haul rating

6.0

Company rating: 6.0 out of 10

Based on 520 frontline employees who took The Breakroom Quiz

151st of 173 rated vehicle equipment hire

Job description

Compensation Range: $17.60 to $18.50 Hourly

Location:

389 Speedvale Ave W, Guelph, Ontario N1H1C7 Canada

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.


U-Haul Offers:

  • Paid holidays, vacation, and sick days, if eligible
  • Career stability
  • Gym Reimbursement Program, if eligible
  • Opportunities for advancement
  • Valuable on-the-job training
  • Complete Benefit Plan, if eligible
  • RRSP payroll deduction plan
  • Deferred profit-sharing plan, if eligible
  • You Matter Program (EAP)
  • Mindset App Program
  • Wellness Programs
  • Discounts on Apple products, Dell computers, hotels, and more

Customer Service Representative Responsibilities:

  • Assist customers inside and outside a U-Haul center with U-Haul products and services.
  • Use smartphone-based U-Scan technology to manage rentals and inventory.
  • Move and hook up U-Haul trucks and trailers.
  • Clean and inspect equipment on the lot including checking fluid levels.
  • Answer questions and educate customers regarding products and services.
  • Prepare rental invoices and accept equipment returned from rental.
  • Install hitches and trailer wiring.
  • Drive a forklift (certification offered through U-Haul upon employment)
  • Other duties as assigned
  • Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative Minimum Qualifications:

  • Valid driver's license and ability to maintain a good driving record
  • High school diploma or equivalent

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.


Physical Demands:

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. ("U-Haul"), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

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