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Entry Level Customer Service Representative Jobs in Gresham, OR

FASTSIGNS #200401

CSR

Tigard, OR · On-site

$17 - $23/hr

Qualifications for FASTSIGNS Customer Service Representative: 2-3 years of retail or counter sales ... We don't consider this position as an entry-level we consider the position a stepping stone for any ...

Smith Optics

Customer Service Representative

Portland, OR · On-site

$17 - $23/hr

Customer Service Representative (CSR) Location: Portland, OR (onsite role) General Summary: As a Customer Service Representative (CSR) at Smith Optics, you'll be the vital link connecting our brand ...

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All JobsCustomer Service Representative JobsEntry Level Customer Service Representative JobsEntry Level Customer Service Representative Jobs in Gresham, OR

Entry Level Customer Service Representative information

See Gresham, OR salary details

$10

$19

$28

How much do entry level customer service representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for entry level customer service representative in Gresham, OR is $19.95, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $22.21 per hour, depending on experience, location, and employer.

What are some common challenges faced by entry level customer service representatives and how can they be addressed?

Entry level customer service representatives often encounter challenges such as managing a high volume of inquiries, handling difficult or upset customers, and quickly learning company products or services. These can be addressed by actively listening to customer concerns, utilizing available training resources, and seeking support from experienced team members or supervisors. Building strong communication skills and maintaining a positive attitude can also help representatives navigate stressful situations while delivering excellent service.

What is the difference between Entry Level Customer Service Representative vs Customer Support Specialist?

AspectEntry Level Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalentHigh school diploma; some roles may prefer additional certifications
Work EnvironmentCall centers, retail, online supportCall centers, technical support, online platforms
Industry UsageRetail, hospitality, telecomIT, tech, software companies
Common Search IntentBasic customer service roles, entry-level supportTechnical support, specialized customer assistance

Entry Level Customer Service Representatives typically handle general customer inquiries in retail or service industries, focusing on basic support. Customer Support Specialists often work in technical or specialized fields, providing more detailed assistance. While both roles require strong communication skills, the Specialist role may demand additional technical knowledge or certifications. Understanding these differences helps job seekers target the right positions based on their skills and career goals.

What does an entry level customer service representative do?

An Entry Level Customer Service Representative is responsible for assisting customers with their inquiries, resolving complaints, and providing information about products or services. They typically handle phone calls, emails, or online chats, ensuring customers have a positive experience. This role often involves troubleshooting issues, processing orders or returns, and maintaining accurate records of customer interactions. Entry level representatives are also expected to learn about the company's offerings and policies to effectively address customer needs.

What are the key skills and qualifications needed to thrive as an entry level customer service representative, and why are they important?

To thrive as an Entry Level Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and basic office tools like email and chat platforms is typically required. Patience, a positive attitude, and active listening are crucial soft skills that help in building rapport with customers. These skills ensure efficient issue resolution, customer satisfaction, and contribute to a positive company reputation.

What are the most commonly searched types of Customer Service Representative jobs in Gresham, OR?

The most popular types of Customer Service Representative jobs in Gresham, OR are:

What cities near Gresham, OR are hiring for Entry Level Customer Service Representative jobs?

Cities near Gresham, OR with the most Entry Level Customer Service Representative job openings:

Entry Level Customer Service Representative jobs near you
Infographic showing various Entry Level Customer Service Representative job openings in Gresham, OR as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $41,488 per year, or $19.9 per hour.

Customer Service Representative

Mackin & Son Automotive Inc.

Portland, OR • On-site

$20 - $22/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 21 days ago

Job description


Customer Service

Mackin’s Auto Body is seeking a fulltime Customer Service Representative (CSR) with exemplary customer service skills for our Tesla certified location. We are looking for a self-motivated individual who demonstrates follow through while multi-tasking. In this entry level position, you will receive ongoing training and a chance to grow within our highly successful company.

Responsibilities Overview:

  • Greet all customers upon arrival, qualify the customer and vehicle, and determine their specific needs
  • Based on customer input, assure their understanding of the collision repair/ claims process
  • Inform the customer of the positive qualities of Mackin’s Auto Body
  • Obtain necessary customer information
  • Take photos to document the needed estimate
  • Note any non-collision damage or maintenance issues that may impede our repairs
  • Set up an appointment for estimate and /or date
  • Perform the pre-repair inspection upon drop off with the customer
  • Maintain contact with the customer during the repair and proactively inform them if anticipated delivery date changes
  • Review vehicle post repair for repair/ refinish condition
  • Filing, paperwork as needed

Required Skills:

  • Strong interpersonal skills
  • Empathy
  • Knowledge of sales and customer service
  • Well organized

Mackin’s Auto Body offers:

  • Competitive pay!!!!!
  • Monday through Friday, NO WEEKENDS!!
  • Excellent Medical and Dental Package
  • PAID Time Off
  • PAID Holiday
  • PAID I-CAR training and certificates
  • 401k with company match
  • Training
  • Opportunities for advancement