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Entry Level Customer Service Representative Jobs in Gresham, OR

Smith Optics

Customer Service Representative

Portland, OR · On-site

$17 - $23/hr

Customer Service Representative (CSR) Location: Portland, OR (onsite role) General Summary: As a Customer Service Representative (CSR) at Smith Optics, you'll be the vital link connecting our brand ...

FastSigns

Customer Service Representative

Portland, OR · On-site

$16 - $18/hr

FASTSIGNS Customer Service Representative Do your friends and co-workers refer to you as a people ... entry-level we consider the position a stepping stone for any individual who wants a career path ...

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Entry Level Customer Service Representative information

See Gresham, OR salary details

$10

$19

$28

How much do entry level customer service representative jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for entry level customer service representative in Gresham, OR is $19.95, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $22.21 per hour, depending on experience, location, and employer.

What does an entry level customer service representative do?

An Entry Level Customer Service Representative is responsible for assisting customers with their inquiries, resolving complaints, and providing information about products or services. They typically handle phone calls, emails, or online chats, ensuring customers have a positive experience. This role often involves troubleshooting issues, processing orders or returns, and maintaining accurate records of customer interactions. Entry level representatives are also expected to learn about the company's offerings and policies to effectively address customer needs.

What are the key skills and qualifications needed to thrive as an entry level customer service representative, and why are they important?

To thrive as an Entry Level Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and basic office tools like email and chat platforms is typically required. Patience, a positive attitude, and active listening are crucial soft skills that help in building rapport with customers. These skills ensure efficient issue resolution, customer satisfaction, and contribute to a positive company reputation.

What are some common challenges faced by entry level customer service representatives and how can they be addressed?

Entry level customer service representatives often encounter challenges such as managing a high volume of inquiries, handling difficult or upset customers, and quickly learning company products or services. These can be addressed by actively listening to customer concerns, utilizing available training resources, and seeking support from experienced team members or supervisors. Building strong communication skills and maintaining a positive attitude can also help representatives navigate stressful situations while delivering excellent service.

What is the difference between Entry Level Customer Service Representative vs Customer Support Specialist?

AspectEntry Level Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalentHigh school diploma; some roles may prefer additional certifications
Work EnvironmentCall centers, retail, online supportCall centers, technical support, online platforms
Industry UsageRetail, hospitality, telecomIT, tech, software companies
Common Search IntentBasic customer service roles, entry-level supportTechnical support, specialized customer assistance

Entry Level Customer Service Representatives typically handle general customer inquiries in retail or service industries, focusing on basic support. Customer Support Specialists often work in technical or specialized fields, providing more detailed assistance. While both roles require strong communication skills, the Specialist role may demand additional technical knowledge or certifications. Understanding these differences helps job seekers target the right positions based on their skills and career goals.

What is an entry level customer service representative?

An entry level customer service representative is a role that involves assisting customers, answering questions, and resolving issues typically with minimal prior experience. The position often requires good communication skills, basic computer knowledge, and the ability to work in a team environment, with training provided on company-specific tools and procedures.

What are the most commonly searched types of Customer Service Representative jobs in Gresham, OR?

The most popular types of Customer Service Representative jobs in Gresham, OR are:

What cities near Gresham, OR are hiring for Entry Level Customer Service Representative jobs?

Cities near Gresham, OR with the most Entry Level Customer Service Representative job openings:

Entry Level Customer Service Representative jobs near you
Infographic showing various Entry Level Customer Service Representative job openings in Gresham, OR as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $41,488 per year, or $19.9 per hour.

Entry-Level Customer Care Representative

Pacific Office Automation

Beaverton, OR

$17 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Pacific Office Automation rating

7.0

Company rating: 7.0 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

214th of 365 rated logistics

Job description

Pacific Office Automation (POA)

Pacific Office Automation is one of the largest independently owned office technology dealers in the nation. Since 1976, weve expanded to 30+ branches across 11 western states, building trusted partnerships with top manufacturers like Canon, Sharp, Konica Minolta, HP, Ricoh, and Lexmark.

At POA, youll join a technology-driven, people-focused company that values growth, collaboration, and opportunity. We invest in our employees through training, certification, and ongoing development to ensure long-term success. Every voice matters hereregardless of title or tenure.

About the Role

Were seeking an Entry-Level Customer Care Representative to join our Beaverton, OR team. This position is ideal for someone looking to start their professional career in an office environment and grow with a company that promotes from within. Youll play a key role in delivering excellent customer support while learning the ins and outs of our fast-paced, tech-focused organization. This is a full-time on-site position at our Beaverton, OR office.

What Youll Do

  • Answer and route incoming support calls in a professional and timely manner.

  • Create and manage support tickets on behalf of customers.

  • Communicate effectively with customers, technicians, and sales teams.

  • Identify and document trends in customer requests or issues.

  • Use computer applications to track, organize, and resolve customer needs.

  • Provide exceptional service to ensure a positive customer experience.

What Youll Bring

  • Strong phone etiquette, communication, and active listening skills.

  • Ability to multi-task and stay organized in a fast-paced environment.

  • Reliable transportation to our Beaverton office!

  • Attention to detail and a proactive problem-solving mindset.

  • Basic proficiency with Microsoft Word and Excel.

  • 12 years of customer service experience preferred (call center or IT ticketing experience a plus).

  • Bilingual skills are a plus!

What We Offer

  • Competitive pay: $17$19/hr DOE

  • Comprehensive medical, dental, and vision coverage

  • Company-paid life insurance

  • FSA/HSA programs

  • 401(k) with generous company match

  • Paid time off, vacation, and sick leave

  • Ongoing training and professional development

  • Strong team environment with real growth potential

Our Commitment to Diversity & Inclusion

Pacific Office Automation is proud to be an Equal Employment Opportunity employer. We celebrate diversity because we know it makes us stronger. All qualified applicants will receive consideration for employment regardless of race, color, national origin, gender, sexual orientation, gender identity, religion, veteran status, disability, or any other protected characteristic.

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