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Entry Level Customer Service Manager Jobs in Ridgewood, NJ

NY Marketing Firm

Customer Service Management

New York, NY

$17.50 - $23.75/hr

Company Description POWERED BY PEOPLE Customer Service Management Company Overview Our unique way ... We are looking to fill sales and marketing positions from the entry level. We have found that those ...

Retarus

Customer Service Manager (m/f/d)

Secaucus, NJ · On-site

$60K - $75K/yr

Become Customer Service Manager (m/f/d) at Retarus. Retarus is a worldwide provider of cloud-based messaging solutions at enterprise scale. We serve over 40% of the companies listed on the S&P Global ...

NY Marketing Firm

Customer Service Management

New York, NY

$17.50 - $23.75/hr

Company Description POWERED BY PEOPLE Customer Service Management Company Overview Our unique way ... We are looking to fill sales and marketing positions from the entry level. We have found that those ...

Harriman

Service Manager

Harriman, NY

$63K - $91K/yr

Excellent customer service disposition * Good communication skills * Leadership ability * Team ... As a Midas automotive service manager, you will manage and direct all automotive and general ...

Nanuet

Service Manager

Nanuet, NY

$63K - $91K/yr

Excellent customer service disposition * Good communication skills * Leadership ability * Team ... As a Midas automotive service manager, you will manage and direct all automotive and general ...

JEAN-GEORGES MANAGEMENT

Service Manager

Manhattan, NY

$70K - $80K/yr

Customer Service: * Ensure all guests receive exceptional service, addressing any complaints or ... Manage reservation systems and seating plans to optimize service efficiency and customer ...

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All JobsCustomer Service JobsEntry Level Customer Service Manager JobsEntry Level Customer Service Manager Jobs in Ridgewood, NJ

Entry Level Customer Service Manager information

See Ridgewood, NJ salary details

$24.8K

$58.7K

$102.2K

How much do entry level customer service manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for entry level customer service manager in Ridgewood, NJ is $58,682.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $70,800.00 per year, depending on experience, location, and employer.

Is an entry level customer service manager an entry level job?

An entry level customer service manager position is typically considered an entry-level role, often requiring some customer service experience and basic management skills. However, the specific requirements can vary by company, and some roles may expect prior supervisory experience or relevant certifications. It is generally suitable for candidates starting their management careers in customer service.

What are some common challenges faced by entry level customer service managers, and how can they effectively address them?

Entry Level Customer Service Managers often encounter challenges such as balancing team workloads, handling escalated customer issues, and adapting to fast-paced environments. To address these challenges, it is important to develop strong communication skills, actively listen to both customer and team concerns, and implement clear processes for issue resolution. Building rapport with team members and seeking feedback from experienced colleagues can also help new managers navigate their responsibilities more confidently and foster a positive team culture.

What does an entry level customer service manager do?

An Entry Level Customer Service Manager oversees a team of customer service representatives, ensuring that customers receive prompt and effective assistance. Their responsibilities often include training new staff, addressing customer concerns, monitoring service quality, and implementing company policies. They play a key role in maintaining customer satisfaction and may also handle escalated issues or feedback. This position is ideal for individuals who are organized, have strong communication skills, and are interested in leadership roles within customer service.

What are the key skills and qualifications needed to thrive as an entry level customer service manager?

To thrive as an Entry Level Customer Service Manager, you need a solid grasp of customer service principles, basic management skills, and typically a bachelor's degree or relevant experience. Familiarity with customer relationship management (CRM) software, call center systems, and ticketing platforms is highly valuable. Exceptional communication, problem-solving abilities, and team leadership are crucial soft skills for motivating staff and resolving customer concerns. These skills ensure effective team performance, high customer satisfaction, and smooth daily operations.
What are popular job titles related to Entry Level Customer Service Manager jobs in Ridgewood, NJ? For Entry Level Customer Service Manager jobs in Ridgewood, NJ, the most frequently searched job titles are:
What job categories do people searching Entry Level Customer Service Manager jobs in Ridgewood, NJ look for? The top searched job categories for Entry Level Customer Service Manager jobs in Ridgewood, NJ are:
What cities near Ridgewood, NJ are hiring for Entry Level Customer Service Manager jobs? Cities near Ridgewood, NJ with the most Entry Level Customer Service Manager job openings:
Entry Level Customer Service Manager jobs near you
Infographic showing various Entry Level Customer Service Manager job openings in Ridgewood, NJ as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $58,682 per year, or $28.2 per hour.

Customer Service Manager (E-commerce)

Gamer's Choice

New York, NY • On-site

$70K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

Gamer's Choice is a team of passionate gamers, creators, and innovators based in Queens, New York. What began as a small local shop has grown into one of the leading destinations for Trading Card Game players and collectors around the world. We're driven by a shared love for gaming and community, offering both an engaging online experience and a vibrant in-store atmosphere. Our mission is to be the ultimate home for fans to connect, compete, and celebrate the games they love. While Yu-Gi-Oh! has always been our foundation, we're expanding into exciting new titles like Pokémon, One Piece, Riftbound, and Disney Lorcana. Our Long Island City store serves as the heart of our community, hosting tournaments, events, and gatherings that bring players together both in person and online.
Role:
We are seeking a Customer Service Manager to join our team. In this role, you will be responsible for responding to customer inquiries, resolving complaints, and ensuring every customer receives timely, accurate, and empathetic support. You'll communicate with customers across multiple channels, including email, social media, etc., to provide exceptional service that strengthens our brand reputation and enhances customer satisfaction. In addition, you will manage a team of Customer Service Representatives, ensuring that they are providing high-quality service, consistent with company standards.
Location: 34-09 Queens Blvd, Long Island City, 11101
Schedule: 9:00 AM - 5:30 PM Monday - Friday (with some weekends required)
Compensation: $70,000 - 80,000annually DOE
Responsibilities:
  • Manage and guide a team of Customer Service Representatives, ensuring high-quality customer service is provided to all of our customers.
  • Respond promptly and professionally to customer inquiries via email, social media, and other platforms.
  • Resolve customer complaints by identifying the issue, determining the cause, communicating the best solution, and following up to ensure resolution.
  • Manage and track incoming customer requests using the company's CRM system.
  • Monitor social media channels for customer feedback, questions, and complaints.
  • Craft clear, brand-appropriate responses while maintaining professionalism in public comment threads.
  • Work closely with internal teams, including sales, fulfillment, and marketing, to resolve customer issues.

Requirements:
  • 2+ years of management experience in a Customer Service environment
  • 5+ years of customer service experience, preferably in a fast-paced or customer-centric environment.
  • Ability to remain calm under pressure and handle difficult customer interactions with empathy and patience.
  • Strong written communication skills with the ability to adapt tone depending on the platform (email vs. social media).
  • Experience using CRM or ticketing systems.
  • Comfortable navigating multiple digital tools and multitasking between channels.

Nice- to-Haves:
  • Experience managing customer communications on social media is a plus.
  • TCG knowledge

Results:
  • Average response time across platform channels consistently meets or beats internal SLAs (e.g., same-day responses)
  • Noticeable reduction in repeat complaints or escalations.
  • Clear communication loops established with sales, fulfillment, and marketing, reducing bottlenecks and misalignment.
  • Team members show measurable growth through coaching, with fewer errors and stronger ownership of customer issues
  • Public threads reflect improved community trust and reduced negative interactions.

Benefits:
  • Health Insurance
  • Dental & Vision Coverage
  • Paid time off
  • 401k
  • Employee Discounts
  • Gym Membership Reimbursements

EEO/AAP Statement: Gamer's Choice is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. Gamer's Choice is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
If you require an accommodation to participate in the application process, contact us at hr@gamerschoice.com
The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned, but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change, so, too, may the essential functions of the position.

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