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Entry Level Computer Support Specialist Jobs in Fort Wayne, IN

Superior Essex

Customer Support Specialist

Fort Wayne, IN · On-site

$16.50 - $22.25/hr

The Customer Support Specialist will investigate customer complaints, make determinations of ... Work Standards COMPUTER EQUIPMENT AND SOFTWARE REQUIREMENTS : * Order Entry Systems * CRM * ...

PTSolutions

Vending Support Specialist

New Haven, IN · On-site

We're looking for an Vending Support Specialist to join our team. Working as a Vending Support ... Proficient use of a Windows computer, Microsoft Office (Outlook & Excel) & Teams * High School ...

SANKO GOSEI TECH

IT Support Specialist

Fort Wayne, IN · On-site

The main responsibilities of the IT Support Specialist is the maintenance of all computer systems and software within the company. They will ensure that these services run smoothly by monitoring ...

aires

Mobility Support Team Member

Columbia City, IN · Hybrid

$11.25 - $14.50/hr

This exciting entry-level opportunity is in a high growth environment where you will utilize your ... Help to train on the training modules for other support team members and Mobility Specialists.

Aires

Mobility Support Team Member

Columbia City, IN · On-site

$11.25 - $14.50/hr

This exciting entry-level opportunity is in a high growth environment where you will utilize your ... Computer literacy with MS Office products, and ability to grasp proprietary software * Demonstrated ...

Aires

Mobility Support Team Member

Columbia City, IN · On-site

$11.25 - $14.50/hr

This exciting entry-level opportunity is in a high growth environment where you will utilize your ... Computer literacy with MS Office products, and ability to grasp proprietary software * Demonstrated ...

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Entry Level Computer Support Specialist information

See Fort Wayne, IN salary details

$14

$24

$38

How much do entry level computer support specialist jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for entry level computer support specialist in Fort Wayne, IN is $24.37, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $27.26 per hour, depending on experience, location, and employer.

What does an entry level computer support specialist do?

An Entry Level Computer Support Specialist helps users troubleshoot and resolve problems with their computer hardware, software, and networks. They typically respond to requests for technical assistance, either in person, over the phone, or via email. Their duties often include installing and configuring new systems, diagnosing issues, and providing step-by-step solutions to users. This role is ideal for individuals who are detail-oriented, have strong communication skills, and enjoy problem-solving. Entry level specialists may work in a variety of industries, supporting both internal staff and external customers.

What are the key skills and qualifications needed to thrive as an entry level computer support specialist, and why are they important?

To thrive as an Entry Level Computer Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a relevant associate degree or IT certification such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and standard operating systems like Windows and macOS is typically required. Strong problem-solving abilities, effective communication, and patience with users are valuable soft skills in this role. These skills and qualities are vital for efficiently resolving technical issues and ensuring a positive user experience.

What are some common challenges faced by entry level computer support specialists in their first year?

Entry level computer support specialists often encounter challenges such as troubleshooting unfamiliar technical issues, managing a high volume of support requests, and clearly communicating complex information to non-technical users. Adapting to various hardware and software environments, as well as learning company-specific processes, can also be demanding. However, these challenges provide valuable learning experiences and help build strong problem-solving and customer service skills.

What is the difference between Entry Level Computer Support Specialist vs Help Desk Technician?

AspectEntry Level Computer Support SpecialistHelp Desk Technician
Required CertificationsCompTIA A+ often preferredCompTIA A+ typically required
Work EnvironmentIn-office or remote technical supportHelp desk or call center support
Employer & Industry UsageIT departments, tech companies, small businessesIT service providers, corporate support centers
Common Search & Comparison IntentUnderstanding entry-level IT support rolesEntry-level help desk support roles

The Entry Level Computer Support Specialist and Help Desk Technician roles both serve as foundational IT support positions. While they share similar certifications and work environments, the Specialist may handle broader technical issues, whereas the Technician often focuses on customer support and troubleshooting via help desk systems. Both roles are essential for organizations seeking to maintain efficient IT operations at an entry level.

More about Entry Level Computer Support Specialist jobs

What are the most commonly searched types of Computer Support Specialist jobs in Fort Wayne, IN?

The most popular types of Computer Support Specialist jobs in Fort Wayne, IN are:

What are popular job titles related to Entry Level Computer Support Specialist jobs in Fort Wayne, IN?

For Entry Level Computer Support Specialist jobs in Fort Wayne, IN, the most frequently searched job titles are:

What job categories do people searching Entry Level Computer Support Specialist jobs in Fort Wayne, IN look for?

The top searched job categories for Entry Level Computer Support Specialist jobs in Fort Wayne, IN are:

What cities near Fort Wayne, IN are hiring for Entry Level Computer Support Specialist jobs?

Cities near Fort Wayne, IN with the most Entry Level Computer Support Specialist job openings:

Entry Level Computer Support Specialist jobs near you
Infographic showing various Entry Level Computer Support Specialist job openings in Fort Wayne, IN as of June 2026, with employment types broken down into 82% Full Time, and 18% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $50,698 per year, or $24.4 per hour.

Customer Support Specialist

Superior Essex Inc.

Fort Wayne, IN • On-site

$16.50 - $22.25/hr

Full-time

Re-posted 26 days ago

Superior Essex rating

5.3

Company rating: 5.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Essex Brownellis a global distributor of magnet wire, connectivity cable, lead wire, motors, drives, electrical and electronic insulation, tapes, repair parts, as well as shop and test equipment. Throughout our 34-year history, we have built key supplier relationships across many industries to ensure the highest level of quality to help businesses through innovation, supply management, and services. Essex Brownell owns and operates distribution centers in 11 states, as well as Mexico and Canada, to ensure that no matter where you are we can help facilitate prompt delivery of products to go right into your manufacturing lines.

ESSENTIAL PURPOSE OF THIS POSITION:
The purpose of the Customer Support Specialist is to enhance the customer experience. The Customer Support Specialist will investigate customer complaints, make determinations of appropriate actions to resolve customer complaints, resolve customer complaints, or make recommendations. The Customer Support Specialist will perform a variety of duties that impact customer responsiveness, including RMA approvals and processing, vendor direct order processing, Item add processing, UAD (Unauthorized Deduction) investigation and resolution, customer order expediting, non-material credit requests, unit-of-measure conversions, regulatory compliance, and other tasks as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Conduct investigations and make appropriate business decisions that protect the interests of Essex Brownell while preserving the relationship with the customer
  • Listen and respond to customers' needs and concerns
  • Review and update customer account data
  • Maintain a record documenting workflow time in - time out for customer requests
  • Record details of customer interactions
  • Research answers or solutions needed
  • Refer customers to managers or others as needed
  • Respond to customers and suppliers (internal and external) in a friendly and considerate manner
  • Carry out and enforce established business procedures
  • Make decisions regarding customer credit requests, and RMA requests within established limits

EDUCATION AND EXPERIENCE REQUIREMENTS:

  • BS/BA degree in business or marketing (preferred) or equivalent related experience.
  • 1-3 years customer service experience
  • Prior industrial sales experience (preferred)
  • Prior experience with regulatory compliance

SKILLS AND ABILITIES REQUIRED:

  • Be able to communicate effectively
  • Above-average typing and data entry skills
  • Excellent organizational and time management skills
  • Able to work in a team environment
  • Highly motivated and results-oriented
  • Incredible attention to detail
  • Possesses product knowledge and a willingness to learn about the product lines

COMPETENCIES REQUIRED:

  • Adaptability
  • Applied Learning
  • Collaboration
  • Excellent communication skills
  • Continuous Improvement
  • Customer Focus
  • Decision Making
  • Managing Work
  • Work Standards

COMPUTER EQUIPMENT AND SOFTWARE REQUIREMENTS:

  • Order Entry Systems
  • CRM
  • Microsoft Office

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