Entry Level Computer Science Jobs in Ozark, AL (NOW HIRING)

Kimber Mfg., Inc.

Job Description

Job Title: IT Support Technician

Location: Troy, AL

Classification: Non-Exempt

Grade: Hourly

Department: Information Technology

Reports To: Network Supervisor

Date: July 1, 2026

SUMMARY/OBJECTIVE

The IT Support Technician is the first point of contact for end users requiring technical assistance. This role provides support for hardware, software, and network-related issues, ensuring timely resolution and maintaining high levels of user satisfaction. This is an entry-level position. The ideal candidate will have strong customer service skills, a willingness to learn, attention to detail, and the ability to follow processes.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Trouble shoot various problems and develop corrective action to prevent reoccurrence
• Adhere and monitor SOP
• Understand/ learn the nature and functionality of the products being handled
• Effectively communicate and notify supervisor when there are functional or cosmetic discrepancies
• Must be able to accurately input all required data into the manufacturing database

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE

Preferred:

• Associate or bachelor’s degree in IT, Computer Science, or related field
• Certifications such as CompTIA A+, ITIL, or Microsoft Fundamentals
• Prior experience in technical support or customer service role
• Basic networking (VPN, Wi-Fi, LAN)
• Basic understanding of Active Directory and user account management
• Familiarity with ticketing systems (e.g., ServiceNow, Zendesk, KACE)

LANGUAGE SKILLS

Must have excellent communication skills; reading, writing and listening. Ability to read, analyze, and interpret blueprints. Ability write and read spreadsheets.

REASONING ABILITY

This position requires various reasoning abilities in order to be successful such as:

• Ability to collect and document data
• Ability to follow written and oral instructions
• Ability to perform complex and varied tasks
• Ability to perform simple, repetitive tasks for an extended period of time

COMPUTER SKILLS

Required knowledge of MS Excel and MS Word using MS Windows platform. MS PowerPoint and MS Access experience a plus.

TRAVEL REQUIREMENTS

This position does not require travel.

OTHER SKILLS & ABILITIES

Attendance is an essential job requirement defined as having regular, consistent, reliable, punctual and predictable attendance including the ability to work regular hours and shifts, overtime before and after shifts and on weekends. Ability to work as part of a team, including all related departments/plants or independently as required to achieve internal and external customer satisfaction.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

While performing the duties of the job the employee works in a manufacturing environment and may be exposed to fumes or airborne particles, moving mechanical parts and vibration.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands to touch, handle, or feel. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance and stoop, kneel, or crouch.

The employee is occasionally required to lift up to 50 pounds. The vision requirements include close vision and ability to adjust focus.

WORK AUTHORIZATION

This position requires compliance with the Export Administration Regulations (“EAR”). Must be a “U.S. Person” as defined by all pertinent regulations and are required to show proof substantiating this upon being hired.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and/or responsibilities may change at any time with or without notice at the sole discretion of the Company.