Job Title: NOC Analyst
Job Location: Dallas, TX
Job Type: Contract
Video interview + F2F interview
Job Description:
Qualifications
• High school diploma or equivalent required; Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred.
• 0–2 years of experience in a NOC, help desk, IT operations, or technical support environment (entry-level candidates welcome).
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, routing/switching).
• Familiarity with ITIL fundamentals and incident management processes.
• Experience or exposure to monitoring tools such as Datadog, SolarWinds, Nagios, or similar platforms.
• Experience working with ticketing systems such as ServiceNow.
• Strong communication skills — able to document and convey incident details to both technical and non-technical stakeholders.
• Ability to work in a fast-paced environment, manage multiple priorities, and remain composed under pressure.
• Willingness to work rotating shifts, weekends, and holidays as required for 24x7 operations coverage.
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• Preferred:
• 1+ years of NOC, IT operations, or infrastructure monitoring experience in a financial services or enterprise environment.
• Experience with Datadog monitoring, dashboards, and alert configuration.
• Hands-on experience with ServiceNow incident, event, and knowledge management modules.
• ITIL v3 or v4 certification (or actively pursuing).
• Experience with runbook creation, KB article management, or standard operating procedure (SOP) documentation.
• Understanding of application monitoring, log analysis, and basic scripting (PowerShell, Python, or Bash).
• CompTIA Network+, CompTIA Security+, or equivalent certification.