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Entry Level Chat Support Representative Jobs in Detroit, MI

Autobooks

Customer Support Representative

Detroit, MI · On-site

$20 - $23/hr

Customer Support Representative You will provide Small Business customers and Financial Institution employees with support via inbound phone, chat, and e-mail. They look to you as their consultant ...

Autobooks, Inc.

Customer Support Representative

Detroit, MI · On-site

$15.75 - $21.50/hr

Customer Support Representative You will provide Small Business customers and Financial Institution employees with support via inbound phone, chat, and e-mail. They look to you as their consultant ...

Autobooks

Customer Support Representative

Detroit, MI · On-site

$14.75 - $20/hr

Customer Support Representative You will provide Small Business customers and Financial Institution employees with support via inbound phone, chat, and email. They look to you as their consultant and ...

TEKsystems

Email Customer Service Reps

Detroit, MI · Remote

$16/hr

This role is 90% email customer service and 10% chat. This team will specifically supporting Canada ... Entry Level Job Type & Location This is a Contract to Hire position based out of Detroit, MI. Pay ...

New

Xcel Management Inc

Be Seen First

Customer Service Rep - Entry Level CSR

Dearborn, MI · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers through in-person interactions within a small team environment. Reporting directly to the Customer ...

Xcel Management Inc

Be Seen First

Customer Service Rep - Entry Level CSR

Dearborn, MI · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers through in-person interactions within a small team environment. Reporting directly to the Customer ...

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All JobsChat Support Representative JobsEntry Level Chat Support Representative JobsEntry Level Chat Support Representative Jobs in Detroit, MI

Entry Level Chat Support Representative information

See Detroit, MI salary details

$11

$19

$27

How much do entry level chat support representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for entry level chat support representative in Detroit, MI is $19.00, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $20.72 per hour, depending on experience, location, and employer.
Entry Level Chat Support Representative jobs near you
Infographic showing various Entry Level Chat Support Representative job openings in Detroit, MI as of June 2026, with employment types broken down into 100% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,525 per year, or $19 per hour.

Customer Support Representative

Autobooks

Detroit, MI • On-site

$20 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 14 days ago

Job description

The Role: Customer Support Representative
You will provide Small Business customers and Financial Institution employees with support via inbound phone, chat, and e-mail. They look to you as their consultant and subject matter expert. You are very good at deep-dive troubleshooting (and enjoy it) while also relishing the ‘people side’: building relationships, representing our brand as our CEO would, and delivering outstanding customer service.
Having traits of a ‘techie’, ‘detective’, ‘investigator’, ‘teacher’, or ‘counselor’ will serve you well in critically thinking to identify and solve problems and gain callers’ trust.
You genuinely love and/or enjoy talking with people - not simply tolerate them for the job. This includes whether they are thrilled or flustered. You can ask the right probing questions and take pride in meaningful one-on-one conversations, going beyond the transactional. You assist callers with questions about our product and processes. It is important that you can connect with a wide and varied range of small business owners in all industries and bank/credit union staff members from Teller to VP.
Future opportunities in our company include roles in Customer Success, Risk/Merchant Services, Account Management, Product Support, QA, IT, Engineering, Design, Copywriting, Marketing, Finance/Accounting, HR, and more!
The Responsibilities:
  • Develop a deep knowledge of the Autobooks software suite
  • Partner with customers to resolve issues through phone, email, and live chat
  • Troubleshoot low to medium complexity software issues that lack a previous known resolve; utilize discovery questions and process of elimination; identify potential solutions
  • Diagnose software issues and engage with our Product and Engineering teams using established processes
  • Answer routine how-to questions and help customers navigate a variety of use-cases
  • Complete tickets and administrative tasks with accuracy and care
  • Contribute to knowledge management documentation for external/internal customers
  • Ability to support and build rapport with Small Businesses of all sizes and types, as well as bank and credit union employees at all levels
  • Have a continuous improvement mindset
  • Ask probing questions to gain insights on customers’ needs, and attempt to expand or retain their business where applicable
  • Aid other functional areas with tasks from technical or administrative work to outbound calling initiatives
The Requirements:
  • 3 days in the office (Downtown Detroit) , 2 days Remote
  • Thrive in fast-paced environment and are a organized self-starter
  • Ability to help customers with software or hardware – you are comfortable and proficient with technology.
  • Ability to use dual monitors (laptop + extra monitor), wireless headset/mouse and navigate multiple internal systems, with ninja like precision! You can navigate through many screens and tools with ease.
  • Strong verbal and written communication skills; wide vocabulary, spelling accuracy and WPM
  • Collaborative, fast-moving, and comfortable with change
  • Fast learner; applies prior learning to new situations
  • High levels of empathy, patience, and problem-solving abilities
The Benefits and Perks:
  • Flexible, entrepreneurial work environment
  • Open and fun workspace in downtown Detroit
  • Casual dress code
  • Healthcare-health insurance, dental and vision coverage, life insurance
  • 401k plan
  • Free parking

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