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Entry Level Chat Support Representative Jobs in Florida

El Car Wash

Customer Support Representative

Miami, FL · On-site

$15.25 - $20.75/hr

The Customer Support Representative is responsible for delivering exceptional service and support to customers via phone, email, and chat. This role serves as the frontline of the company, ensuring ...

Payzli

Technical Support

Tampa, FL

Technical Support Representative About Payzli Payzli is a fast-growing payment technology company ... chat, and social media * Troubleshoot and resolve issues related to payment terminals, Payzli POS ...

Payzli

Technical Support

Tampa, FL · On-site

$50K/yr

Technical Support Representative About Payzli Payzli is a fast-growing payment technology company ... chat, and social media * Troubleshoot and resolve issues related to payment terminals, Payzli POS ...

Elevating Solutions LLC

Customer Service Rep

Tampa, FL · Remote

$10 - $15/hr

In this role, you will be responsible for providing excellent customer service through phone, email, and chat support. As a CSR, you will: * Respond to customer inquiries and resolve issues promptly

Payzli

Technical Support

Tampa, FL · On-site

Salary: 50,000 Technical Support Representative About Payzli Payzli is a fast-growing payment ... chat, and social media * Troubleshoot and resolve issues related to payment terminals, Payzli POS ...

Ooma

Customer Support Representative

Boca Raton, FL

$22/hr

The Customer Support Rep role is a technical support position within a high-volume, fast-paced VoIP ... Customer interactions occur via phone, email, and chat. What You'll Do: * Deliver a best-in-class ...

Simpro Software

Customer Support Representative

Miami, FL · On-site

$15.25 - $20.75/hr

Job Context The Customer Support Representative is at the frontline of our customer support team ... Efficiently handle high volume inbound customer support queries via live phone and/or chat ...

Ooma

Customer Support Representative

Boca Raton, FL · On-site

$22/hr

The Customer Support Rep role is a technical support position within a high-volume, fast-paced VoIP ... Customer interactions occur via phone, email, and chat. What You'll Do: * Deliver a best-in-class ...

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Entry Level Chat Support Representative information

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Entry Level Chat Support Representative jobs near you
Customer Support Representative

Customer Support Representative

El Car Wash

Miami, FL • On-site

$15.25 - $20.75/hr

Full-time

Re-posted 11 days ago

El Car Wash rating

7.5

Company rating: 7.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

111th of 345 rated vehicle maintenance

Job description

Role Summary: The Customer Support Representative is responsible for delivering exceptional service and support to customers via phone, email, and chat. This role serves as the frontline of the company, ensuring customer needs are met with professionalism, empathy, and efficiency. The agent will resolve issues, answer inquiries, and ensure a positive experience that reflects the company's standards and values.
Key Responsibilities:
• Respond promptly and professionally to customer inquiries via phone, email, chat, or other communication channels.
• Resolve customer issues efficiently and accurately while maintaining a positive attitude.
• Provide product/service information and troubleshooting support.
• Escalate complex or unresolved issues to the appropriate internal teams.
• Document all interactions and resolutions in the CRM or ticketing system.
• Stay up to date on products, services, policies, and system updates.
• Meet individual performance metrics and quality standards.
• Identify opportunities to improve processes and enhance the customer experience.
Qualifications:
• 1+ year of experience in a customer service or call center environment preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and empathetic in high-pressure situations.
• Proficient in basic computer skills and CRM systems.
• Flexible and adaptable to change in a fast-paced environment.
Preferred:
• Bilingual (English/Spanish)
Core Competencies:
• Empathy & Active Listening
• Communication
• Problem Solving
• Adaptability
• Team Collaboration
• Customer Focus
• Attention to Detail
Physical Requirements:
• Prolonged periods of sitting and computer use.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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