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Entry Level Call Center Representative Jobs in Wethersfield, CT

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Entry Level Call Center Representative information

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How much do entry level call center representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for entry level call center representative in Wethersfield, CT is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is an entry level call center representative?

An Entry Level Call Center Representative handles inbound or outbound customer calls to provide support, answer questions, or resolve issues. They follow scripts, use company systems to log interactions, and may assist with sales or troubleshooting. Strong communication skills, patience, and problem-solving abilities are essential. Training is usually provided, and no prior experience is typically required.

What does an entry level call center representative do?

A typical workday for an Entry Level Call Center Representative involves answering inbound calls or making outbound calls to assist customers with questions, resolve issues, or provide information about products and services. You'll spend most of your day at a computer workstation, navigating company databases and documenting interactions. The role often includes working as part of a team under the guidance of a supervisor, with scheduled break times and periodic performance evaluations. While the work can be fast-paced, it provides valuable experience in customer service and can lead to advancement opportunities within the company.

What are the key skills and qualifications needed to thrive as an entry level call center representative?

To thrive as an Entry Level Call Center Representative, you need strong communication skills, attention to detail, basic computer literacy, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is often required, though on-the-job training is commonly provided. Patience, active listening, and a positive attitude help individuals excel in high-volume, customer-focused environments. These abilities are crucial for resolving customer issues efficiently and maintaining high levels of customer satisfaction.

Can I get an entry level call center representative job with no experience?

Entry level call center representative positions typically do not require prior experience, focusing instead on communication skills, customer service ability, and a willingness to learn. Many employers provide on-the-job training and may consider candidates with limited or no previous work experience. Basic computer skills and a professional attitude are often sufficient to qualify for such roles.

How do I become an entry level call center representative with no experience?

To become an entry level call center representative with no experience, focus on developing strong communication and customer service skills, which can be demonstrated through volunteer work or part-time roles. Many employers provide on-the-job training, so having a positive attitude and basic computer skills can help you get started; certifications in customer service or call center software can also improve your chances.

Is an entry level call center representative a good entry-level position?

An entry level call center representative is a common entry-level job that provides customer service experience, communication skills, and familiarity with call center software. It often requires basic computer skills and offers opportunities for advancement into supervisory or specialized roles. The position can be a good starting point for those seeking to develop interpersonal skills and gain industry experience.

What are the most commonly searched types of Call Center Representative jobs in Wethersfield, CT?

The most popular types of Call Center Representative jobs in Wethersfield, CT are:

What are popular job titles related to Entry Level Call Center Representative jobs in Wethersfield, CT?

For Entry Level Call Center Representative jobs in Wethersfield, CT, the most frequently searched job titles are:

What job categories do people searching Entry Level Call Center Representative jobs in Wethersfield, CT look for?

The top searched job categories for Entry Level Call Center Representative jobs in Wethersfield, CT are:

What cities near Wethersfield, CT are hiring for Entry Level Call Center Representative jobs?

Cities near Wethersfield, CT with the most Entry Level Call Center Representative job openings:

Entry Level Call Center Representative jobs near you
Infographic showing various Entry Level Call Center Representative job openings in Wethersfield, CT as of June 2026, with employment types broken down into 69% Full Time, 20% Part Time, 2% Temporary, 7% Contract, and 2% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,249 per year, or $17.9 per hour.

Call Center -- Customer Service Representative - East Hartford, CT 06108

Amicis Global

East Hartford, CT • On-site

$15.25 - $19.75/hr

Contractor

Re-posted 12 days ago

Job description

Job Title: Call Center / Customer Service 
Location: East Hartford, CT 06108  
Duration: 6 Months (Temp to Hire)
 
Summary:
  • We are seeking Customer Service Representatives to support incoming customer inquiries as the first point of contact. In this role, you will assist with program information, account questions, and password reset support for the online consumer portal.
  • Success in this position requires strong communication skills, professionalism, and a passion for helping people.

Key Responsibilities:
  • Serve as the initial point of contact for consumers and providers regarding client programs.
  • Answer inbound calls and provide accurate, clear, and complete information.
  • Assist with account access and password reset issues.
  • Document all customer interactions in the call-tracking system with accuracy and detail.
  • Forward callers to leadership or appropriate CT state agencies as required.
  • Identify consumer trends, report concerns, and recommend service improvements.
  • Handle complex or escalated customer issues professionally and efficiently.
  • Meet or exceed daily performance standards for call volume, quality, and customer satisfaction.

What You'll Receive:
  • Full-time employment (40 hours/week)
  • Paid training
  • Monday–Friday schedule (Weekends Off)
  • Career advancement opportunities
  • Supportive and professional work environment
  • Full benefits options

Who Thrives in This Role:
  • Strong communicators—verbal and written—who can explain complex information clearly.
  • Reliable and committed individuals with strong work ethic and excellent attendance.
  • Problem-solvers who remain calm and professional in challenging customer situations.
  • Tech-comfortable individuals who can navigate multiple systems and applications.
  • People who genuinely enjoy helping others and finding solutions.
  • Able to work in a structured environment, handling a high volume of calls.
 
Qualifications:
Required:
  • High School Diploma or GED.
  • Minimum 6 months of call center or customer service experience.
  • OR Associate degree or higher (no experience required)
  • Able to type at least 35 WPM.
  • Must pass customer service assessment, criminal background check, and 8-panel drug screen.
 
Preferred Skills:
  • Previous customer service or call center experience.
  • Strong attention to detail and documentation accuracy.
  • Ability to handle sensitive or confidential information appropriately.
 

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