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Entry Level Call Center Representative Jobs in Mobile, AL

DSI

Retail Support Specialist

Mobile, AL · On-site

$26/hr

Serve as the primary AT&T representative for these partners, leading in-store support for retail ... Previous call center or retail support experience is a plus. What We Offer * Competitive starting ...

VITAS Healthcare

Program Scheduler

Mobile, AL

The requirements listed below are representative of the knowledge, skill, and/or ability required ... call center environment. Ability to attain goals in a fast-paced, dynamic environment. Ability to ...

New

Outokumpu

Inside Sales Representative

Calvert, AL · On-site

$67K - $84K/yr

... center in the country. Additionally, Outokumpu business area Americas has a commercial office in ... call 251-281-3631 or email humanresources.sl-usa@outokumpu.com.

Springhill Medical Center

Invoicing Agent

Mobile, AL · On-site

This is an entry level position, hours are 8:00am - 4:30pm Monday - Friday. Pre-employment ... Works closely with vendor representatives to resolve pricing discrepancies. * Constructs cost ...

Estes Express

Service Center Clerk I Part Time

Loxley, AL · On-site

$19.20 - $21.20/hr

Answer telephones with a heavy call volume and direct calls with accuracy * Responsible for ... The physical demands described here are representative of those that must be met by an employee to ...

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All JobsCall Center Representative JobsEntry Level Call Center Representative JobsEntry Level Call Center Representative Jobs in Mobile, AL

Entry Level Call Center Representative information

See Mobile, AL salary details

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$24

How much do entry level call center representative jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for entry level call center representative in Mobile, AL is $17.77, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $19.09 per hour, depending on experience, location, and employer.

What is an entry level call center representative?

An Entry Level Call Center Representative handles inbound or outbound customer calls to provide support, answer questions, or resolve issues. They follow scripts, use company systems to log interactions, and may assist with sales or troubleshooting. Strong communication skills, patience, and problem-solving abilities are essential. Training is usually provided, and no prior experience is typically required.

Is an entry level call center representative a good entry-level position?

An entry level call center representative is considered a suitable entry-level position for individuals seeking customer service experience, communication skills development, and basic computer proficiency. It often requires minimal prior experience and offers opportunities for skill growth, making it a common starting point in the customer service industry.

How do you get an entry level call center representative job with no experience?

To get an entry level call center representative job with no experience, focus on developing strong communication and customer service skills, and highlight any relevant soft skills such as patience and problem-solving on your resume. Many employers provide on-the-job training, so demonstrating enthusiasm and a willingness to learn can improve your chances. Certifications in customer service or communication tools like CRM software can also be beneficial.

What are the key skills and qualifications needed to thrive as an entry level call center representative?

To thrive as an Entry Level Call Center Representative, you need strong communication skills, attention to detail, basic computer literacy, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is often required, though on-the-job training is commonly provided. Patience, active listening, and a positive attitude help individuals excel in high-volume, customer-focused environments. These abilities are crucial for resolving customer issues efficiently and maintaining high levels of customer satisfaction.

Can I work in an entry level call center representative without experience?

Entry level call center representative positions typically do not require prior experience, as they focus on customer service skills, communication, and basic computer knowledge. Employers often provide training on company-specific systems and procedures, making it accessible for candidates with little or no previous call center experience.

What does an entry level call center representative do?

A typical workday for an Entry Level Call Center Representative involves answering inbound calls or making outbound calls to assist customers with questions, resolve issues, or provide information about products and services. You'll spend most of your day at a computer workstation, navigating company databases and documenting interactions. The role often includes working as part of a team under the guidance of a supervisor, with scheduled break times and periodic performance evaluations. While the work can be fast-paced, it provides valuable experience in customer service and can lead to advancement opportunities within the company.

How to be an entry level call center representative for beginners?

To become an entry-level call center representative, focus on developing strong communication and active listening skills, and familiarize yourself with customer service software and scripts. A high school diploma or equivalent is typically required, and some employers may prefer basic computer skills and a friendly, patient attitude. Training is often provided on the job to teach company-specific procedures and product knowledge.

What are the most commonly searched types of Call Center Representative jobs in Mobile, AL?

The most popular types of Call Center Representative jobs in Mobile, AL are:

What are popular job titles related to Entry Level Call Center Representative jobs in Mobile, AL?

For Entry Level Call Center Representative jobs in Mobile, AL, the most frequently searched job titles are:

What job categories do people searching Entry Level Call Center Representative jobs in Mobile, AL look for?

The top searched job categories for Entry Level Call Center Representative jobs in Mobile, AL are:

What cities near Mobile, AL are hiring for Entry Level Call Center Representative jobs?

Cities near Mobile, AL with the most Entry Level Call Center Representative job openings:

Entry Level Call Center Representative jobs near you
Infographic showing various Entry Level Call Center Representative job openings in Mobile, AL as of July 2026, with employment types broken down into 2% As Needed, 77% Full Time, 19% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,791 per year, or $16.2 per hour.

Service Writer | Mobile, AL (36525)

Empire Truck Sales

Mobile, AL • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Empire Truck Sales rating

5.0

Company rating: 5.0 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

141st of 151 rated car dealerships

Job description

Join the Empire Truck Sales Team
Are you a customer service professional who thrives in a fast-paced environment, enjoys helping people, and can keep multiple priorities moving at once?
Empire Truck Sales is seeking a highly organized and customer-focused Service Writer (Service Advisor) to serve as the primary point of contact between our customers and service department. This role is ideal for someone who excels at communication, administrative coordination, problem-solving, and managing a high volume of inbound and outbound phone calls.
As one of the largest Freightliner and Western Star dealerships in the Southeast, Empire Truck Sales offers long-term career opportunities, industry-leading training, competitive benefits, and a team environment where your contributions are valued and recognized.
What You'll Do
  • Serve as the first point of contact for customers seeking service and repair assistance.
  • Handle a high volume of inbound and outbound phone calls while delivering exceptional customer service.
  • Build strong customer relationships through professional, friendly, and timely communication.
  • Open, maintain, and close repair orders accurately and efficiently.
  • Communicate repair status, estimates, timelines, and recommendations to customers.
  • Coordinate with technicians, parts personnel, and management to keep repairs moving efficiently.
  • Obtain customer approvals and ensure all required documentation is completed.
  • Schedule service appointments and help manage workflow priorities.
  • Maintain accurate records and data within dealership software systems.
  • Assist with daily service department operations and administrative tasks.
  • Resolve customer concerns professionally while maintaining a positive customer experience.
  • Help create a service experience that drives customer satisfaction, loyalty, and repeat business.
What You'll Need
  • Exceptional customer service skills with a genuine desire to help customers and resolve issues professionally.
  • Experience in a customer-facing, administrative, office support, service coordination, call center, dispatching, or similar role.
  • Ability to manage a high volume of inbound and outbound phone calls while maintaining professionalism and accuracy.
  • Strong verbal and written communication skills.
  • Excellent organizational skills and attention to detail.
  • Ability to multitask, prioritize responsibilities, and perform effectively in a demanding environment.
  • Strong computer proficiency, including Microsoft Office (Word, Excel, and Outlook).
  • Accurate data entry and recordkeeping skills.
  • Ability to work effectively with customers, technicians, parts personnel, and management.
  • Professional attitude with strong problem-solving and conflict resolution abilities.
  • Valid driver's license and a clean driving record.
Preferred Qualifications
  • Two or more years of experience as a Service Writer, Service Advisor, Parts Advisor, Service Coordinator, Customer Service Representative, or similar role.
  • Experience in a commercial truck, diesel, automotive, equipment, transportation, or dealership environment.
  • Knowledge of repair order processes, warranty administration, and service scheduling.
  • Familiarity with heavy trucks, diesel, automotive, or equipment terminology.
  • Experience reviewing estimates, obtaining approvals, and identifying additional service opportunities.
  • Warranty processing or dealership management system experience.
Why Empire Truck Sales?
  • Competitive pay and advancement opportunities.
  • In-house and OEM training programs that support long-term career growth.
  • Comprehensive Medical, Dental, and Vision Insurance.
  • Company-paid Short-Term and Long-Term Disability Insurance.
  • 401(k) Retirement Plan with Company Match.
  • Paid Time Off and Paid Holidays.
  • Professional, supportive team environment.
  • Career opportunities with one of the Southeast's leading Freightliner and Western Star dealership groups.

Build Your Career With Us
At Empire Truck Sales, we understand that great Service Writers come from a variety of backgrounds. If you have strong customer service skills, administrative experience, excellent communication abilities, and enjoy helping customers solve problems, we encourage you to apply.
Empire Truck Sales is an Equal Opportunity Employer and maintains a safe, drug-free workplace. All offers of employment are contingent upon successful completion of pre-employment background and drug screenings.

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