Entry Level Antivirus Jobs (NOW HIRING)

Salary: $27.32 - $40.13 Hourly
Location : Employment Services, FL
Job Type: Full Time Regular
Job Number: 3127-21
Department: Information Technology
Division: IT PC Support 1706000000
Opening Date: 06/16/2026
Closing Date: 6/23/2026 9:30 AM Eastern
FLSA: Non-Exempt
Bargaining Unit: NA
GENERAL DESCRIPTION OF CLASS
The Service Desk Technician I is an entry-level technical support role responsible for providing frontline assistance for hardware, software, mobile devices, user accounts, and basic cybersecurity issues. The technician supports the City's enterprise technology environment, including desktops, laptops, tablets, smartphones, printers, networked peripherals, and enterprise software. Work is performed under limited supervision from the IT Support Manager and follows established procedures, troubleshooting standards, and escalation paths.
This posting will close after the receipt of the first 30 qualified applicants or one (1) week, whichever comes first.
This is not a remote position.
ESSENTIAL FUNCTIONS

• Provides Tier 1 phone, email, remote, and in-person technical support for desktops, laptops, tablets, mobile devices, printers, copiers, and enterprise applications.
• Answers helpdesk calls, creates and updates work orders, and ensures timely, documented resolution of all assigned tasks.
• Installs, configures, images, and troubleshoots Microsoft Windows, Microsoft 365, and commonly used City applications using standard deployment methods.
• Assists with basic Active Directory functions, including password resets, account lockouts, account creation, and computer account updates.
• Triages and escalates potential cybersecurity issues such as phishing reports, antivirus alerts, and malware notifications.
• Supports the City's mobile workforce by installing, maintaining, and upgrading mobile and wireless devices.
• Works with Network Technicians and Telecommunications on network issues, device connectivity, and IP phone setups or transfers.
• Assists in tracking and logging software licenses and maintaining an accurate inventory of City-wide equipment.
• Educates end users on safe computing habits and basic cybersecurity awareness.
• Drives a City vehicle to supported sites to perform assigned duties when needed.
• May be required to participate in and/or facilitate training to support departmental or City initiatives and requirements.
• May be required to work overtime or alternate hours as necessary for the efficient operation of the department.
• Position is designated as Mission Critical.

QUALIFICATIONS (EDUCATION, TRAINING AND EXPERIENCE)

• Associate degree from an accredited college or university related to computer repair.
• Two years of experience in technical computer support.

An equivalent combination of education, training, and experience that provides the knowledge, skills, abilities, and other competencies necessary for success in the target position may be considered.
SPECIAL REQUIREMENTS

• Must possess and maintain a valid driver's license.
• Must possess and maintain a valid telephone number.
• CompTIA A+, Network+, Security+, Microsoft, or equivalent certifications preferred.
• Must be able to complete required training and obtain certifications for new technologies used by the City.
• May be required to pass an elevated background check provided by the City of Lakeland Police Department upon hire.
• Availability for after-hours support, emergency response, maintenance activities, or cybersecurity incident response may be required.

KNOWLEDGE, SKILLS, ABILITIES
KNOWLEDGE

• Computer hardware, Microsoft Windows OS, Microsoft 365, and mobile device platforms.
• Installing, configuring, and maintaining PCs, laptops, and peripherals.
• Networking fundamentals in an Active Directory environment.
• Cybersecurity risks, vulnerabilities, and safe computing practices.
• Wireless and cellular technologies.

ABILITIES

• Follow structured troubleshooting processes and resolve moderately complex issues.
• Maintain confidentiality and use elevated permissions responsibly in accordance with IT policy.
• Learn and support standard and proprietary City applications.
• Move and install moderately heavy computer equipment.
• Understand and execute complex oral and written instructions and maintain effective working relationships.
• Identify and appropriately escalate cybersecurity threats and suspicious activity.

WORKING ENVIRONMENT/PHYSICAL REQUIREMENTS

• Primarily sedentary work with periods of walking or standing and lifting up to 50 pounds.
• Potential exposure to conditions requiring proper safety gear, such as power plants or facilities with variable lighting.
• May involve exposure to server rooms, network closets, industrial facilities, or other environments that require proper safety equipment.
• May involve exposure to bright or dim lighting and prolonged use of a computer monitor.
• Normal visual acuity, hearing, speaking ability, depth perception, and manual dexterity necessary for technical support activities.

This job description outlines the general nature and level of work and is not intended to be an exhaustive list of duties or qualifications. Management reserves the right to modify or assign additional responsibilities as needed.
All City of Lakeland positions are subject to testing (e.g. written, oral, performance, computerized, interview, and/or any combination). Candidates selected for testing will be notified via email or telephone. Please check your e-mail and telephone messages regularly, including "junk" folders. Test times and locations to be announced.
THE CITY OF LAKELAND IS AN EQUAL OPPORTUNITY/EQUAL ACCESS EMPLOYER AND A DRUG FREE WORKPLACE.
City of Lakeland
2026 Summary Sheet
Annual Leave
Annual leave is accumulated bi-weekly and based upon years of service as follows:
Annual leave may be taken as earned by employees hired after January 1, 1989. Employees hired prior to that date use annual leave within the calendar year following the year the leave is earned. All employees may carry over up to a maximum of twenty (20) days at the end of the calendar year. Regular part-time employees who work at least twenty (20) hours per week accrue annual leave at the rate of four (4) hours per month.*
Sick Leave
Sick rate is accrued biweekly based upon years of service and standard hour classification. Eligible for use as soon as earned. Regular part-time employees who work at least twenty (20) hours per week accrue sick leave at the rate of four (4) hours per month.
*NOTE: REGULAR employees with a working day other than eight (8) hours, please contact your supervisor regarding these policies.
Sick Leave Pool
Allows employees to receive sick leave benefits in cases involving catastrophic or long-term illnesses or injuries after all personal leave time has been depleted. Regular full-time employees contribute eight (8) hours and Regular part-time employees contribute four (4) hours on an annual basis. Employees must have completed one full year of service on or before December 31st of the calendar year enrollment; and have accumulated at least forty (40) hours of sick time (twenty (20) hours for Regular part-time employees). Participation in this program is voluntary.
For more information contact Amanda Kaiser at 834-8768
Family & Medical Leave
Federal legislation guarantees up to twelve (12) weeks per year off work under certain circumstances outlined in the policy manual. The employees must have been employed by the City for at least twelve (12) months and have at least 1,250 hours of service during the 12-month period before the requested leave. The City will continue its group life and health insurance for an employee on leave at the same level and under the same conditions that existed while the employee was working.
For more information contact Dawn Justice at 834-6038.
Pension Plan
Provision for retirement income requiring mandatory participation for full-time regular employees.
Defined Benefit Plan:
Plan C Employee 4.52%
Employer 15.54%
OR
Defined Contribution Plan:
Executives, New Hires aged 52 and older, and Fire/Police Recruits
Employee 8.5% or 11% per election upon hire
Employer 15.54%
Deferred Compensation 457 Plan:
A voluntary plan that is invested in mutual funds. The Employees' Pension Board performs the due diligence on the mutual funds. Employees may reallocate their account at any time.
Maximum contribution for 2026 is $24,500; employees age 50 or older can also add a "catch-up" amount of $8,000; employees age 60-63 can also add a "catch-up" amount of $11,250.
Additionally, a match of up to 5% of salary is offered by the City in Plan C.
Holidays
Twelve (12) holidays, includes one (1) personal floating holiday to be used at any time after three (3) months of employment and prior to the end of the calendar year.
Funeral Leave
Up to three (3) days off with pay due to death of an immediate family member (as defined in the policy manual). Up to four (4) hours off with pay may be obtained through supervisor approval to attend local funeral services of persons other than immediate family.
Jury/Witness Duty
Employees required to serve on jury duty will be relieved of responsibility for their regular work shift or portion thereof and receive full pay while serving. All fees received for such service may be retained by the employee. Employees subpoenaed to any civil or criminal court proceeding, which employee is not personally or monetarily interested, shall be paid as if engaged in regular work activities.
Military Leave
Allows for up to 240 hours in any one calendar year for annual military training without loss of pay or benefits for any employee in some type of reserve status for the United States Armed Forces. (see policy manual for additional information).
Maternity Leave
Refer to Family & Medical Leave for those employees who qualify. Others may take up to three (3) months leave of absence available upon approval of the Department Head. Employees may opt to utilize any combination of paid (sick or annual leave) or unpaid leave.
Leave of Absence Without Pay
Written requests are subject to approval by Department Head and City Manager or designee for less than ninety (90) days. Requests for more than ninety (90) days also require Civil Service Board approval for employees in a Civil Service classification.
Longevity Pay
Tuition Reimbursement
Program provides employees up to $2,500 per fiscal year (October 1 through September 30) for reimbursement of tuition of approved college, university, vocational, or correspondence classes upon completion with a grade of "C" or better in credit courses only. Full reimbursement is given for courses and fees, upon approval. The program does not include reimbursement for cost of books, supplies or other related expenses.
For more information, contact Melissa Yelnick at 834-6844.
Suggestion Awards
A program designed to provide a consistent and organized method for employees to submit and be rewarded for constructive ideas for improvement. Maximum award is $1000.
For additional information, contact Employee Engagement and Development at 834-6837.
Direct Deposit of Paycheck (refer to handout in new employee folder)
An account must be established with the institution of your choice prior to signing up for direct deposit.
Uniforms/Equipment
Uniforms issued at no cost to employees for those job classifications which require them. Equipment is issued to employees at either no cost or discounted cost depending upon job classification.
Parking
Free while at work.
Break Periods
Employees may be permitted two (2), fifteen (15) minute breaks during the workday. The time shall be at the discretion of the supervisor.
For Information on Health Insurance, Dental, Vision, and Life Insurance please contact Benefits at 834-6797.
For Information on Retirement Benefits, contact the Retirement Services at 834-8765 or 834-8797.
For Information on Firefighter and Police Officer Retirement Benefits, contact Foster & Foster at 239-333-4872.
01
Please indicate your highest level of education.

• Less than a High School Diploma or GED
• High School Diploma or GED
• Some College - less than 30 credit hours
• Some College - 30 credit hours, but less than 60 credit hours
• Associate's Degree or 60 credit hours
• 90 Credit Hours
• Bachelor's Degree or 120 credit hours
• Master's Degree
• Doctorate Degree

02
Please indicate your years of experience in technical computer support.

• No experience
• Some experience, but less than 2 years
• At least 2 years, but less than 5 years
• At least 5 years, but less than 8 years
• 8 years or more

03
Please provide a narrative supporting your answer to the above question. Be sure to include specific job title(s), job duties, organization(s) and the dates where the work was performed. Note: The employers and dates of employment you list here must also be included in the "Work Experience" section of this job application.
04
Please indicate which type of valid driver's license you possess.

• Florida driver's license
• I have an out-of-state driver's license
• I do not have a valid driver's license

05
Please describe any CompTIA A+, Network+, Security+, Microsoft, or equivalent certifications you possess. If none, type N/A....